I have been a customer of kays for over a year, I think catalogues are great!. Yes you can pay a little over the odds for some things but you can also pick up a bargain. They are so convenient and easy to use; it takes the hassle out of shopping, especially when it’s for a man. You just push the page under there nose let them chose, you order it its delivered and hey presto, a day of shunting round the shops arguing with you man neatly avoided.
To my excitement I found that they have a rather nifty web site and a great bargain sale section. So after a nice long browse I selected some rather smart bargains and proceeded to check out. All the items I had brought we half price. After I had processed the order I received an email confirming the order and the prices of each item. At this point I was happy.
A few days ago I received my monthly statement as usual, but when I checked the Items all the sale items had been charged at full price. Mmmm!! Not too good. So I called the enquiry line and explained what had happened, I even volunteered to seen a copy of the confirmation they had sent me with the correct prices. The woman was extremely stroppy an ill tempered and nearly bit my head off. “that cant be right these were full price items I can tell by the code” again I explained that I had a confirmation from them with the correct prices on. After several minutes of moaning and insinuating I was lying she changed the prices.
Yes, I have now had the prices amended, but not before I was made to feel like a 15 year old girl caught shoplifting from Wollies. Where do they find these people, it was like talking to a new breed cross between Anne Robinson and Nina Mishcov, all the people that need jobs and they employ a pit bull to man a customer services line. Needless to say I’ll be writing a letter.
In short, the catalogue is great, the goods are of nice quality and the staff friendly…unless… beware of the pit bull answers.
More details
How fast is this website?
Satisfactory
Content Update
Often
Range of Services / Products
Very complete
Search Facility
Average
Purchase Tracking Function
Average
Speed of Delivery
Satisfactory
Ability to Customise
Satisfactory
Customer Services Support
Poor
Client Number / Order Number
Evaluate this review
How helpful would this review be to someone making a buying decision? Rating guidelines
helpful
helpful
helpful
