About me:I am 25 years old, and live in Nottingham. I work in Health and safety equiptment, but i trained to ...
Member since:01.10.2001
Reviews:23
Members who trust:15
Review rated by 25 Ciao members on average: helpful
This review received a counterstatement by a party concernedRead Comment
....atalogue woman!
I have been a customer of kays for over a year, I think catalogues are great!. Yes you can pay a little over the odds for some things but you can also pick up a bargain. They are so convenient and easy to use; it takes the hassle out of shopping, especially when it’s for a man. You just push the page under there nose let them chose, you order it its delivered and hey presto, a day of shunting round the shops arguing with you man neatly avoided.
To my excitement I found that they have a rather nifty web site and a great bargain sale section. So after a nice long browse I selected some rather smart bargains and proceeded to check out. All the items I had brought we half price. After I had processed the order I received an email confirming the order and the prices of each item. At this point I was happy.
A few days ago I received my monthly statement as usual, but when I checked the Items all the sale items had been charged at full price. Mmmm!! Not too good. So I called the enquiry line and explained what had happened, I even volunteered to seen a copy of the confirmation they had sent me with the correct prices. The woman was extremely stroppy an ill tempered and nearly bit my head off. “that cant be right these were full price items I can tell by the code” again I explained that I had a confirmation from them with the correct prices on. After several minutes of moaning and insinuating I was lying she changed the prices.
Yes, I have now had the prices amended, but not before I was made to feel like a 15 year old girl caught shoplifting from Wollies. Where do they find these people, it was like talking to a new breed cross between Anne Robinson and Nina Mishcov, all the people that need jobs and they employ a pit bull to man a customer services line. Needless to say I’ll be writing a letter.
In short, the catalogue is great, the goods are of nice quality and the staff friendly…unless… beware of the pit bull answers.
I loved this op. I am glad I am not the only one who gets the pit bull. I work used to work in customer services and even on PMT days would not dream of speaking to anyone like this. I have a theory that these pit bulls are actually credit controllers covering customer services at lunch and everyone knows credit controllers are only happy when tearing someone/thing apart!! Cheers for the opp Ange
'Anne Robinson and Nina Mishcov' - Lol, that was funny. Glad to hear you got your problems sorted but to be honest any good company would have given you the goods free for the trouble they caused! Good opinion. Cheers... [dan]
17.05.2002 00:57
I loved this op. I am glad I am not the only one who gets the pit bull. I work used to work in customer services and even on PMT days would not dream of speaking to anyone like this. I have a theory that these pit bulls are actually credit controllers covering customer services at lunch and everyone knows credit controllers are only happy when tearing someone/thing apart!! Cheers for the opp Ange
30.04.2002 20:50
good op :) ma x.
23.04.2002 17:56
'Anne Robinson and Nina Mishcov' - Lol, that was funny. Glad to hear you got your problems sorted but to be honest any good company would have given you the goods free for the trouble they caused! Good opinion. Cheers... [dan]