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5 Reviews

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I am a prolific online shopper and have found the Kids Window customer service to be the worst I have encountered. In my opinion the staff are very poorly trained and do not know their own product... more

User Reviews

for kidswindow.co.uk

Rating Summary based on 5 reviews

  • 5 Stars
    3
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Star
    2

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  • 3.0
  • 1.0
  • 3.0
  • 3.0
  • 2.0
  • 11 of 11 Ciao users found the following review helpful
    Picture of lou074

    lou074

    User recommends the product

    Advantages Advantages P&P included in all prices

    Disadvantages Disadvantages They keep E-mailing you with offers

    Thekidswindow.co.uk is an excellent web-site containing discounted designer childrens wear. The clothes range from six months to 16 years and you can find anything from rainwear to UV suits. I first discovered this site when I was looking for a Christening outfit for my youngest son. Most of the items on sites I had seen previously were either too expensive or American and would have had to pay alot for P&P. I had spent ages looking for a Christening outfit that wasn't too frilly but was good quality- not 'satin effect' as all the high street shops seem to sell. I found a lovely little outfit ... more
  • 3 of 4 Ciao users found the following review helpful
    Picture of papworth

    papworth

    User recommends the product

    Advantages Advantages customer service is excellent, P & P included

    Disadvantages Disadvantages Trendy designer clothes, could widen the range?

    This site offers designer childrens and babies clothes with names such as Osh'Kosh and Jean Bourget. Don't let the designer bit put you off though as they have brilliant sale bargains (I bought a coat for £10) They also have a good range of christening outfits which I struggled to find when my son was christened However, what really makes this site stand out, is their excellent customer service. Postage and packing is included in the price rather than a nasty surprise when you come to pay. The coat I ordered came the very next day (less than 24 hours!!) and was beautifully packaged in tissue ... more
  • 21 of 39 Ciao users found the following review helpful
    5 Stars Quick review of kidswindow.co.uk by annetaylor60 13/03/2008
    Best prices on the net and excellent delivery. My preferred source for lots of kids products (and gifts). Don't know about customer services as nothings gone wrong! Disadvantages: Could have more childrens DVDs.
  • 0 of 4 Ciao users found the following review helpful
    Picture of unhappy13

    unhappy13

    1 Star Dreadful 17/02/2010
    User doesn't recommend the product

    Advantages Advantages Fast delivery

    Disadvantages Disadvantages Poor packaging, overcharged and delivery, terrible customer service, very slow returns and refunds

    I ordered some clothes for my baby nephew - which I received rather quickly. The packaging was poor ( it was bascially a paper bag in an envelope) and I was clearly overcharged for postage. The stamp said £0.90 and I was charged £3.99 for delivery. I ordered the incorrect size and was advised to place an additional order and the refund for the incorrect size should be processed in the meantime. SIX WEEKS LATER I have had to email these people 5 times - to which I was only given 1 reply with no helpful information. I have called 4 times asking why my refund has not been processed. They do not ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of mb7806

    Level 1 mb7806

    Member since 06/06/2012

    Reviews written: 1

    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Terrible customer service. Poor quality products.

    I am a prolific online shopper and have found the Kids Window customer service to be the worst I have encountered. In my opinion the staff are very poorly trained and do not know their own product lines. We ordered a cabin bed for over £500 and a month later are still awaiting the replacement piece. My son has had to sleep on the floor. When contacting the appalling customer service department we were told that they were not responsible, the part had to come from france, and they could tell us no delivery time. When we pointed out the sum of money spent and that we would pursue the matter ... more

Product information

for kidswindow.co.uk

Product Details

Type Clothing & Accessories
Domain Extension .co.uk

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