kingolotto.co.uk > Reviews (8)

Its not often I find myself titling a review in the above manner but sadly today is one of those rare occasions.

Kingolotto is a free to play lotto site which awards points for matching numbers across a max of ten grids per day, if you match the 6,5 or 4 numbers they claim to offer big prizes, if you match fewer you will get a corresponding number of points. These points can be redeemed for prizes out of their catalogue.

In terms of site use it is easy enough to sign up and play, simply give them your address, name and email address confirm by the email you get sent and away you go.

Playing is also simple you can select your own numbers and save them as favourites or play a random selection of numbers. Each evening at around 0015 they will email you the days numbers and tell you which of your games has won what points, these emails also show a runnnig total of the points accumulated.

So what to spend the points on - firstly wait until you've played 50 days because then you become a 'vip' which give you access to a prize catalogue which has lower redemption values for equivalent prizes, these range from kingolotto branded pens, magnets and colouring sheets to books, dvd's and at the highest redemption values simple electronics like mp3 players. They also offer high street vouchers in £5 and £10 denominations - these are hard to get hold of even if you have the points as they are in very limited supply. So after almost 12 months of playing more or less daily I was pleased to have finally reached points total needed to request a £10 voucher....just as soon as they were back in stock.

So finally on June 1st I was able to order an elusive £10 gift voucher, on the order page they state that delivery will be within 90 days.....90 days later no sign, so I send an email to their support 'hot line' the reply comes back, we had a problem with a batch it will now be sent on October 10th.

In my world that means I would expect to receive the posted item before the end of October, but due to the postal strikes it is now almost 4 weeks after that dispatch date and there is no voucher as yet, so I sent a second email via the hotline, just to check that the voucher has been sent as the postal strikes seem to have bunged up the system in some places though my area seems to have been unaffected. The reply to that left me feeling that they had not read the email I sent - given they simply stated 'We have sent your previous voucher on October 10th and there are no other rewards against your account.'

So seeking to clairfy the matter I sent yet another support ticket (no you can't just email like any normal person) to be told on confirming that I wanted it sending that I have now met my personal ticket quota and will be unable to send any further queries - from this third enquiry I have had no response at all, and as yet no sign of a voucher dropping through my letter box. Obviously should my claimed reward actually turn up I will return to amend this review accordingly, but don't hold out too much hope!!