Review of "legendgames.co.uk"

published 04/12/2011 | legendmaster
Member since : 03/08/2006
Reviews : 2
Members who trust : 0
About me :
Super
Pro good customer service and good prices
Cons limited stock, limited site functionality
not rated
Layout & Design
Navigation
Site content & information
Range of services/products
Prices

"I am the owner of Legendgames - here is my view on the site"

Firstly, let me say that I own and run Legendgames. Its a small family run, part time, internet only games shop. Its run on a tight budget of both time and money. As such we can't beat the big boys in terms of product variety, stock levels, availability and site functionality.

What we CAN and DO offer is a more personal service.

Our site is secure - we don't have customer accounts so we don't keep your details on our web server. We don't take card payments ourselves, so we NEVER see your card details.

We offer a 100% guarantee in terms of quality and service.

Not only do we honour your 7 day cool-off period, we extend it to one whole month. If you don't want what you bought for ANY reason, we will refund or exchange to your satisfaction.

We don't spam customers and never sell customer email addresses or any other data to other companies.

As a small company, we have invested in software that does a pretty good job - its called Actinic Catalog. What it doesnt offer is a very good search function, or product list ordering, which is a bit of a pain - we are looking into ways to add that to the site next year.

Stock:
We used to sell a much wider range of games including many Role Playing Games, but we found that the number of titles was increasing so fast that we couldn't keep up and offer a good service. We have re-assessed our ranges recently and now concentrate on Dice, Miniature Figures, accessories, murder mystery games and SOME board games. We try to stock games we like to play - we don't stock games we consider to be poor quality or 'bad' games. What you see on the site comes, in the main, recommended by us! And we've been playing games for 25 years!
Our stock levels are updated 3 times a day, so we usually have the right number of items available - on teh odd occassion our stock is wrong, we contact you to arrange a satisfactory outcome - so PLEASE enter a valid email address AND phone number.

Shipping:
Because we are a small company, and have family comitments, we offer 2 levels of postal service. Budget post is the cheap option - we ship within a few days of order, 2nd class. This allows us to process and post orders every few days. However we also offer priority post - we process, pack and post these within 24 (usually 12) hours and ship 1st class. However we charge more for this option. We also offer next day delivery, but again we have to charge more - in effect you jump the queue for these two options - and we make a special trip to the post office for you.

Returns:
I you want to return an item, we are happy for you to do so. within 7 days you get a FULL refund including return postage. Between 7 and 30 days, we will be happy to refund or replace, but return postaqge is your responsibility UNLESS the item is faulty, where we will be happy to cover that too. In all cases we ask you contact us first - we will work towards the best solution for YOU.

Payment:
We take Paypal and Credit card payment. We do not process the payments ourselves - thats done by Paypal and World Pay - so we NEVER see your card details, and they NEVER go on our server or our system at the office.


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Comments on this review

  • angelboouk123 published 04/12/2011
    you cannot advertise :(
  • pumfster published 04/12/2011
    Advertising isn't allowed and I find it slightly concerning that the owner of a site still only sees fit to award 4 out of 5 stars!!!
  • CPTDANIELS published 04/12/2011
    Advertising not allowed
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Product Information : legendgames.co.uk

Manufacturer's product description

Games

Product Details

Type: Games

Domain Extension: .co.uk

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Listed on Ciao since: 03/11/2006