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I have used Lego.com on numerous occasions when I have had difficulty sourcing a product, especially around the Christmas Period.
The site itself is very easy to use and is bright and colourful. You have a choice of about 20 countries to view availability from, and also a few languages.
Obviously in my case it was English and UK, and you have the facility to search for a product or browse by Age, Theme, Category and Catalogue.
Once you find your product you can add it to your cart. You then get an option to continue browsing or to complete the sale. If you complete the sale you are asked for your Invoice Details.
This is simply your details and you also get asked if you want Standard Delivery £4.25 (per order not item) or Express Delivery (per order not item).
The Standard Delivery takes about 7 business days (including 1-2 days to pick) and 3 days for Express (including 1-2 days to pick). I was a bit intrigued as to why it took so long, but found out by calling that they actually came direct from the factory, which I believe is in Denmark.
After you have input your invoice details, you are then asked for delivery details. I have used several addresses in the past, as I have sent items as gifts.
This has not caused an issue. I was also given the option to put a gift message. Because the invoice details were in my name, the gift arrived without any price etc. I was also advised by email when it was dispatched.
Upon receiving the items, I found them extremely well packed. They came in pristine condition and I had no cause for complaint. For this reason I can't complain in any way about the service.
I have noticed on the site that they have notice boards and games to play on. I've not used either, so can't comment. They also offer newsletters and offers by email.
I can highly recommend not only the quality of lego but also the service offered by lego.com. Just bear in mind it may take an extra few days to deliver, and unless you are really desperate don't use the express service.