andrewwil... 4


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routine banking from home

facilities and website can still be greatly improved

Recommendable Yes:

Detailed rating:

Efficiency of service

Competitiveness of charges/rates

Online - Content/organization of site

Online - Reliability/speed of site

Online - Ease of applying for products

Online - Investment tracking

Staff courtesy

Promptness of service

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If you bank with LloydsTSB you should take advantage of the online banking service. For routine banking such as balance enquiries, paying bills, checking your statement or transferring funds using the internet it beats a visit to the bank hands down. The site and facilities can sill be improved a lot. For instance you haven't got access to your loan, mortgage or credit card accounts. You still have to set up some functions through the telephone banking service. This service is good for those who already bank with Lloyds TSB adding an extra and useful free facility but you will still have to use a branch or telephone as well to manage your banking. It's not worth switching to LloydsTSB if you bank eleswhere for the internet service alone

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