Having banked with LLoyds for 27 years, I am now seriously considering whether to move my money elsewhere. Post "credit crunch" , the powers at LTSB clearly thought that, instead of looking at their own failings, they would respond to the financial crisis by shedding thousands of experienced staff doing the day-to-day admin of the bank, relying on cheaper costing minions who frankly haven`t a clue instead.
In the last few weeks, LTSB have "lost" long-standing direct debits , failing to provide an explanation as to what had actually happened. (this included the one that paid off my LTSB credit card bill, with the bank charging me a late-payment fee - because I "failed to clear my bill" - ridiculous).
More worryingly, I also received a text from them, telling me that my debit card had been used fraudulently abroad,and was told that this was my fault, and that I must have given my details to someone online.
Apart from their rudeness, it turned out that there never was a fraudulent transaction at all - another mysterious admin error that LTSB failed to provide an explanation for.
The question now has to be asked...with this level of incompetence, is my money safe at LTSB ? After putting my faith in them for so many years, I have lost confidence in them.
When you speak to an LTSB "advisor" about your problems you`ve as much chance of getting a straight answer to a simple question as you have of getting one from an MP on Newsnight.
How helpful would this review be to a person making a buying decision? Rating guidelines
Advantages: They will extend your overdraft without your prior knowledge or permission Disadvantages: That overdraft will then cost you darely should you ever fall into financial difficulties
Advantages: Track account movements and transfer instantly between accounts. Apply for e-savngs account. Disadvantages: Access code device doesn't work overseas
Advantages: They will extend your overdraft without your prior knowledge or permission Disadvantages: That overdraft will then cost you darely should you ever fall into financial difficulties
Advantages: I can check my balance or whether a payment has gone out without leaving the house. I can also set up a full months bill payments in one go. Disadvantages: I still have to go to town to get money out - unfortunately I can't see a solution to this problem
di-buzz 20.07.2001 ·
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Ciao members have rated this review on average: helpful
Review of LloydsTSB
Advantages: A hard copy statement can be printed out. Disadvantages: No identification of who has been paid, or paid you, although this information is provided in the normal monthly statement sent by post.
Nov 2nd, 2009
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