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Reviews - ludlowthompson.com

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Satisfactory

they found tenants

Very rude staff, unfair charges, dishonesty

It would have been very helpful to find all these reviews before I let my property with Ludlow Thompson. I could have avoided fighting with a shockingly rude and arrogant human being called Chris Valentine who is the manager of Ludlow thompson's at Oval/Kennington branch. First of all none of the...

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Staff courtesy
Staff efficiency
Value for money - of service
Comprehensiveness of service
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Not for me

Picked us up from tube station and took us to the ...

After signing contract being let down, Didnt drive...

Ludlow Thompson are a horrible agency to work with. We found a house that was what we were after and placed our deposit on the house that day. We then went through and got all our reference checks done, the landlord approved them all. Then came back to us and said hes had a better offer on the...

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Staff courtesy
Staff efficiency
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Excellent

Good at what they do - let my properties. Great on...

None to speak of.

A refreshing estate/letting agent. I have let my flat lots of times with different agents (whoever finds the tenant). This time I used Ludlow Thompson and found them to be the most professional and up to date re online facilities. They have let my properties within a day to a few days for good...

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Staff courtesy
Staff efficiency
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Excellent

found me a flat fast and with no or little hassle

too many emails chase ups

I was very pleased indeed with my letting with ludlow thompson lewisham branch. I was able to view properties exactly when i wanted to so i did not have to take time off work. Also once the price was agreed the whole process was quick and painless. Their web site including the referemcing system...

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Staff courtesy
Staff efficiency
Value for money - of service
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Speed of sale

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Super

“A landlady's view on Ludlows”

published 14/04/2010

The website is slick and very easy to use - keepin...

A lot of time-consuming e-mails back and forth to ...

I feel there is a serious flaw in the business model at Ludlows: Prospective tenants can put down a £500 'reservation fee', make a offer, and then retract it without any penalty to themselves. In the meantime the Landlord was told to take the property off the market, but when the tenancy 'fell...

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Staff courtesy
Staff efficiency
Value for money - of service
Comprehensiveness of service
Speed of sale

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Not for me

There are no advantages to using Ludlow Thompson

Using Ludlow Thompson will cause you stress, frust...

My experience of Ludlow Thomspon has been a nightmare and is still ongoing. We moved into a rented property in December and are still to have any verbal contact with our appointed client manager. We have a number of maintenance issues which were ignored for a long time by Ludlow Thompson despite...

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Staff courtesy
Staff efficiency
Value for money - of service
Comprehensiveness of service
Speed of sale

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Excellent

All the staff I dealt with were really switched on...

Did not come across any

It was an absolute pleasure to deal with Ludlowthompson (Kennington Branch) and I am SO GLAD that we decided to ask them to find a tenant for us. It is so rare to find an organisation that really works efficiently these days - and they did! Another estate agent I phoned did not even return my...

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Staff courtesy
Staff efficiency
Value for money - of service
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Speed of sale

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Not for me

None

Plentiful

I just want to warn anyone who is thinking of renting with Ludlow Thompson, to completely avoid this agency at all costs. I viewed a property, put down an offer and was told by Gurvindar Singh that I would need to put down £500 deposit, by handing over my bank details, to make the offer. I was...

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Staff courtesy
Staff efficiency
Value for money - of service
Comprehensiveness of service
Speed of sale

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Excellent

Time keeping, customer service, knowledge of the m...

Can not think of any worth mentioning

The Ludlow Thompson team at Finsbury Park branch were polite and very helpful. Even in difficult situations their professional approach and competence helped resolve some issues that other agencies may have struggled with. Every move from them regarding my search was immediately communicated to...

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Staff courtesy
Staff efficiency
Value for money - of service
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Excellent

efficient, friendly, customer focused

none

I was searching for a studio in London within a certain budget (which was not all that high) and that in itself is quite a task in London. Especially Hafeez and Nick at Ludlowthompson were extremely helpful and supporting, constantly offering me upcoming properties and checking back with me. I...

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Staff courtesy
Staff efficiency
Value for money - of service
Comprehensiveness of service
Speed of sale

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Super

Efficient service, nice web site

Too rigorous checking procedure

LudlowThompson review: I have recently acted as a guarantor on a renting application of a colleague and was in touch with Ludlow Thompson. They acted very efficiently and accepted all relevant documents in electronic form. My only reservation is that their vetting procedure is a bit too rigorous...

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Not for me

None

AVOID, AVOID, AVOID CON ARTISTS!

DO NOT USE THIS COMPANY TO EITHER RENT YOUR PROPERTY NOR AS POTENTIAL TENANTS. Their fees are ridiculously high and they are rude inefficient and incompetant! They conned both myself and my tenants into a three year deal when both parties only wanted 12 months (i.e they told each party that the...

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Super

good reliable tenants in good time

none to speak of, Ludlows have always been able to...

I have been letting my flats for the past 10 years. Having had significant issues with other letting agents for the first few years I then gave Ludlow Thompson a try. That was 5 years ago and I have stayed with them ever since. They have always found me good trouble free Tenants. My voids have...

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Not for me

“NOT HAPPY!!!”

published 20/06/2012

none

many

I was supposed to move into a flat, all confirmed via email, to collect keys, only to arrive and be told that the flat was gone as the Landlady no longer wished to deal with Ludlow. They claimed they knew nothing about the flat gone, despite the Landlady telling me she emailed them over and over...

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Staff efficiency
Value for money - of service
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Not for me

none

too many to list

From the outset when looking at properties through Ludlow Thompson there were warning signs indicating the lack of organisation, and communication between staff. A number of appointments were cancelled or had none of the things we had requested when first discusasing our accomodation requirements...

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Staff courtesy
Staff efficiency
Value for money - of service
Comprehensiveness of service
Speed of sale

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