Advantages Really easy to Use, Don't have to leave home
Disadvantages You have to wait for delivery
I never thought in a million years that I’d try this but having read so many wonderful opinions, on so many tempting products I just had to try some. As my nearest shop is in Leeds not far I know but as I couldn’t be bothered going to Leeds and I wanted to shop now, I decided that I’d make my purchases online. This however isn’t a review about my purchases those beauties are yet to come, it is a review about the website itself.Before I start let me just give you the web address, it is www.lush.co.uk, see dead easy.
Across the top you will find 5 menu tabs to help you navigate your way around the site. Home, Find Out More, Products, Quick Order and Gifts. I’m not going to go into these yet (no I won’t your just going to have to wait) as I plan to go into them in more detail.On the right hand side of the homepage there is a box in which you can enter your email address to subscribe to their emailing list, a bit about the latest news from Lush, a link to click into to go to the Lush forum (more on this later), and a list of the new products they have introduced for sale, as you would expect at this time of year they are all pretty much Christmas orientated, such delights as Christmas Gift boxes, Fairy Jasmine (with wings) bath ballistic, Angels Delight Soap and Tam O’ Santa bubble bar. They do seem to have introduced quite a few new products, as although I’ve not listed them all they are put under separate headings.
To the left hand side of the homepage there is what I would call a mini newsletter, welcoming you to the Lush Times, which in the initial paragraph is encouraging you to buy Lush for family and friends, as well as for business colleagues and clients. Then in bright red there is a note informing you that the last day of ordering they can guarantee delivery in time for Christmas is 17 December (better hurry boys and girls).Then there is a bit more detail about a couple of the new products followed by link buttons for quick ordering (if you know what you want) and products if you want to browse.
Then right at the bottom there is information on Delivery, I mean lets be honest here if your gonna place an order you want to know when it will be delivered and where it can be delivered to. So here they let us know that you can have your order next day delivery by phoning 01202 668 545, we are also informed that if you choose regular delivery the terms and conditions are listed on the link at the bottom of the page (more on this later), and that you need to allow 14 days for delivery although 5 is the norm, but if you don’t receive your delivery to either email or phone them. They also inform us that they can ship abroad and have provided a drop down menu listing the countries that they deliver to.
MENU TAB BUTTONS
Right now onto the menu tab buttons across the top of the homepage.
Find Out More
WE BELIEVE – Takes you to a screen which tells you Lush believe in making products out of materials such as vegetables, fruit, essential oils. Without using animal ingredients. They also only buy their products from companies which do not test on animals. They also go on to tell us that all their products are handmade and hand filled with the makers name on the label. Then they tell us that their products use as little preservatives as possible, and mark things with a use by date.HISTORY – Give us a brief history of Lush, did you know they were set up in 1978 and sold their first products to Body Shop, and that they have over 100 shops.
TESTING POLICY – Basically here they assure that their products are not tested on animals, nor will they buy from any company which test on animals. It’s quite an interesting read this one.BUSINESS – States they are wholly owned by Lush and do not have franchises and also give an address for international enquiries.
WHERE IS LUSH – Shows from which countries and how you can buy from Lush.PRESS COVERAGE – Pretty obvious this one it is literally press reports they have had wrote about them.
PRESS ENQUIRIES – Gives contact details for members of the press on getting in touch with Lush.TALK TO US – Contact details for applying for a job, emailing them your favourite Lush experience (would anyone really do this?), if you have problems with their web pages etc etc.
This button takes you to probably one of the most important screens of all the place where you can select what products you want to buy, to the right of the screen we are informed that all products are suitable for vegetarians but those marked with a V are also suitable for vegans. It also explains that if you want to buy a product you just click on the add to basket icon, and if you want to check what is in your basket at any time you can click on the review basket icon.The products are split into sections which you will get to by pressing the buttons on the left hand side of this screen. For the purpose of this opinion I’m not going to go into where each individual button on the left hand side of the screen takes you and exactly what type of products you can buy there. They are self-explanatory, you click on these to go to the products you want to buy, if you require or want to know more about the individual product your buying click on more info under the product. The buttons listed are:
Bubble Bar Slices
Bath & Shower
If you know what product you want to order, and do not wish to browse this is the way to do it, you are taken to a screen with two buttons one lists products alphabetically and the other lists by category.Gifts
This takes you to a page where you can order gifts for people and it is broken down into price range starting at £5.00 to over £10.00 The most expensive of which is titled Big Spender and costs £77.45.ORDERING
To place an order, or add something to your basket simply double click on the item you wish to order a pop up box then appears, telling you what you have ordered and how much it costs. If you want to remove anything from your basket click on the review basket icon, this lists everything you have put in your basket; you can also change the amount you wish to order here as well as the cost including VAT put not postage. Anyway to remove an item from your basket simply click in the remove box and it is taken out, you then press the continue shopping button to keep on shopping, or cashier to actually buy your goods.Once at the cashier you will be asked to accept the terms and conditions, then you fill in your details, delivery and payment. Once done you are taken to a screen which lists what you have ordered the total bill including delivery charge, you then select the way you wish to pay by smart wallet or through Netbanx using a card.
Once the order is placed you are sent a confirmation email.TERMS AND CONDITIONS & PAYMENT METHODS
Before allowing you to place your order you will be asked to review and agree to the terms and conditions, these are very simply and also outline the different delivery options you have as well as the charges for delivery, depending on which option you select. You are also informed about what payment methods are accepted and these include:
Visa, Mastercard, Solo, Switch, Delta and American Express. Btw for card transactions they do it by Netbanx which means Lush never actually get given your card number. Alternatively they list a number on which you can phone through orders. Before I forget they also accept Smartwallet (but I have no idea what this is).
I’m sorry because now your probably all bored to tears, but the last time I did a website review it wasn’t comprehensive, so I did end up with a few H ratings this time it is probably in too much detail.The website itself is really easy to use and navigate the only problem being that you may end up spending loads or money, as a Lush virgin I only bought 3 products and spent £12.90 but I do know of people spending over £70. I personally ordered by credit card and found the knowledge that Lush never receives my card details gave me peace of mind. I also received an email confirming what I had ordered from Lush as well as an email from Netbanx confirming what I had ordered and how much had been debited from my card. I did my shopping on Sunday and placed the order for regular delivery so I haven’t recoeved it yet, but when I do look forward to me reviewing the products lol.
Anyway, thanks ever so much for the read especially if you’ve made it his far.Susan
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment