Advantages Excellent customer service, Retro range, eco-friendly packaging, quick delivery
Disadvantages Can't see, touch and smell the products before buying
I love almost everything about Lush, I love their philosophy of using as many natural, organic ingredients as possible, their quirky products, and the glorious aroma that emanates from their shops. What I don’t like is that the nearest shop is a train journey away and having mobility problems means that I can’t visit nearly as often as I would like. So, what is a girl to do? Ah, I know, use their website at Lush.co.uk and take advantage of their home delivery service.
What I’ve always liked about Lush, is how each of their products are a little bit different. I love luxurious bubble baths, and Lush supplies these, but not in liquid form, Lush bubble bars are solid, removing the need for nasty preservatives. It’s the same with their shampoos and conditioners, although they do sell liquid versions, it’s their solid shampoo bars that always catch my imagination. The range of products they sell has grown considerably over the last few years, but basically if you can think of anything toiletry related then they probably sell a funkier, greener version.Many of Lush’s products do seem a little more expensive at first glance, but there are aspects that need to be taken into account. Firstly, many products are stuffed full of expensive essential oils and natural ingredients. Secondly, with nearly all Lush products a little goes an extremely long way. Then there’s the fact that the whole ethos of the company is that their products should be as ecologically friendly as possible. So nothing is tested on animals, wherever possible ingredients are sourced from environmentally friendly and fair-trade suppliers (meaning everyone gets paid a fair price for their produce). All the products are vegetarian and a number are vegan, and there are the bare minimum of artificial chemicals, meaning that many products have a fairly short shelf life, and need to be made in smaller batches. Oh and the products are all hand-made, so no one batch is quite the same as the next.
The website is bright, reasonably uncluttered and seems to work no matter what browser I use. The front page generally features new products with well thought out links to various categories of product. There is a search facility, if you already know which product you’re looking for, but this will only allow you to type in the name of products that actually exist. Saying that, it is very efficient and as you start typing it will suggest products, that you can just click on.
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