microwarehouse.co.uk

This is the worst online purchasing experience I have ever had. I was warned about Microwarehouse before but they were the only U.K retailer selling this particular firewire webcam which was necassary for building a Reactable. They showed heroic levels of incompetence! First of all sending a TV wall bracket instead of the webcam and 2 days late as well. When I complained I was told that this would be collected and the correct item sent to me (no ...
...though I had an e-mail confirming that I'd ordered the webcam and not the TV wall bracket (a pretty difficult mistake to make by anyone's standards!). 2 days later the item was collected. 4 days later still no camera, when I called I was told I would have to pay for a new one to be sent even though I'd been told that a new one would be sent out in it's place... You know what, I could go on for ages about each stage of the many errors by Microwarehouse ...

Breadbelly 05.11.2009 · Read full review
Review of microwarehouse.co.uk

I ordered a digital projector which was supposed to be available within 2-3 days. I checked my order online a few days later and the item was marked unavailable. When I phoned the customer service rep said that the supplier didn't have any and they didn't know when they would be available. I cancelled the order and they said they would refund the money (they had a cheek taking the money in the first place if they don't have the goods). A week later still no refund - customer service say my refund will be prioritised - do I believe them - I don't think so. They take your money when they can't supply and then hang on to it as long as they can. A neat trick to get interest on your money. ...

readmylips 11.02.2009
Ciao members have rated this review on average: helpful
Review of microwarehouse.co.uk

Advantages - None Disadvantages - Many. They promise delivery on a weekend knowing the delivery people won't do it over the weekend, wasting your day. When you complain, they can only apologise. BEWARE: If you order via the web from them and anything goes wrong even after just 5 days, they won't send a replacement unit. YOU have to send it back to them, get a refund, and then PAY again for a new one, in my case a £1000 Samsung R710. No changes on delivery address allowed, even when its their fault. Customer Services - unfriendly & ultimately useless. If you're a web customer - they can't do anything for you. They just want your money. No means of tracking orders. I will not use them again. ...

BundlesBoy 12.01.2009
Ciao members have rated this review on average: helpful
Review of microwarehouse.co.uk

Beware this company - their customer service is absolutely terrible!!! From my experience and reading the other reviews on this and other sites, it is clear that some people receive their orders quickly and are very happy with them, but if there is any kind of problem with your order, or they deliver to the wrong address, they take no responsibility and the customer service is appalling. So buying from this company is a lottery........... beware! ...
...printer paper from Microwarehouse in June 08, with my order totalling £51.22 including shipping. Their website looked good and the product appeared to be in stock. A few days later, I received notification that they were not yet in stock but would be shipped once they were available. In July, I received a note stating that they had been dispatched and would be with me soon. In September, I realised that the order had never reached me. At this point ...

Bizzy24 05.12.2008 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of microwarehouse.co.uk

It is impossible to get your item delivered to a different address than what is on the card. I failed the security check 5 times. They claim they tried calling me, which they didnt as I was infront of the phone all day. Then I went through the hassle of transfering money to a different card which was the same I wanted it to be delivered. I then recieved the item, but to only find out that the model on the box and the model that I ordered wasnt the ...
...and recieved and 877w which was ADSL and is no good. I am now going through the process of RMA the product and returning it to them. I have requested a stock check to see if they have it somewhere, but it has caused such a hassle from what a simple check could have prevented. The outcome of it all is that the item was a clearance item so I will just get my money back. Save lots of hassle and dont buy with this company. ...

haighy 14.10.2008 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of microwarehouse.co.uk