Advantages None. Zero. Zilch.
Disadvantages Inefficient; unhelpful; unreliable.
If stress = stroke-risk & buying from mobilefun.co.uk = stress ... well, you don't have to be a logician to work out the equation!Oh, okay, I happily admit that in isolation that's just a tad strong ... but hey, maybe if you were already really stressed this lot would be the proverbial straw that broke the camel's back???? Anyway, why subject yourself to a lousy experience if you don't need to: on that note, here's why you should avoid buying from mobilefun.co.uk.
Just to provide a background that will help put my review in context - i.e. I'm not a novice at online or 'phone purchasing: I do most of my purchasing by one or other method, even the groceries these days; and in almost every case I've found online retailers to be really helpful, knowledgable, and quick & efficient at sending out my goods.e.g. Recently when I had a problem buying a horse rug online the retailer gave me a super-courteous and totally satisfactory solution to my complaint, with the result that I'll happily try them again in the future despite initial disappointment and a fair amount of hassle.
Now in contrast, I'd rather eat gravel than EVER make a purchase from mobilefun.co.uk again. What a bloomin' misnomer their name is: so far from having fun I've been disappointed, seriously inconvenienced, misled, and spoken to by each of the two reps I've dealt with in tones that suggested the totally unprofessional, inefficient service provided by mobilefun.co.uk was somehow my fault! Grrrrrr!!Perhaps I should have paid closer attention to the first intimation that maybe the company isn't all it might be by the fact that the two times I attempted to buy via their website, I couldn't progress from Basket to Checkout: I got error messages instead. I'm not techie enough to know for sure if the problem was with my browser or their website: but I've never had the problem elsewhere, so guess which my money's on?
So, instead of placing the order online, Little Miss Optimism here 'phones the company next day and ..... now here's another warning signal I'll take heed of next time ....... sits "on hold" for 8 minutes listening to the ubiquitous "your call IS important to us" message.(Does it occur to me that maybe these people aren't savvy enough to have a workable web site nor enough staff to deal efficiently with their call volume? No. Duh. I won't be quite so ready to give the benefit of the doubt to another company in the future, though, which is a bit of a depressing thought.)
Finally getting through to talk to someone, I ordered a leather case for my partner's Siemens mobile; a polish to remove scratches from screens and lenses, and - most important because, as I told the guy I was dealing with, I urgently needed to be able to use my mobile again - a Samsung Mains Charger. No problem, I'm assured: pay £3.95 and they'll be delivered within 3 days.Fine. Three days later I wait expectantly for the Postie to deliver them. Nope. Nothing. But the following day, a parcel from mobilefun does indeed arrive.
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