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This company rip you off by sending refurbished or second hand goods! When my phone arrived the seal was broken the box clearly looked as if it has been kicked up and down their warehouse! Inside items were not in their sealed state! They do not answer their premium rate telephone line! emails they do not respond to! If you have any problems go into your local carphone warehouse and kick up a stink!! I would not recommend this company to anyone they are to big for their boots and their customer services are a complete waste of time!! Do not allow them to walk all over you, you have rights under the sale of goods act, the item should be unused unopened and in it's original retail packaging. Also if you still get no satisfaction contact, firstname.lastname@example.org this is the office of fair trading.