Advantages Excellent range, excellent deals, network unlocked phones, super-quick delivery.
Disadvantages 0871 phone number, slightly clunky website
I have now bought 4 different contract mobiles from this site over the last few years and each time the service has been excellent.They are a part of the Carphone Warehouse, so it's part of a big and reputable company which offers some peace of mind.
Each time, they have promised next day delivery and that is what I got.The times I've ordered a mobile with a free gift (one Xbox 360 back in 2008 and a Nintendo 3DS this past week, the gift was delivered in the same package as the mobile phone, which is excellent.
The range of products offered by the site is excellent, and the deals themselves are excellent value. In most cases, you will get a far better deal than if you go to the network directly.One thing I do like is that all phones they sell are network unlocked, so you can use a SIM card from any network in the phones.
Any time I've called them, they have been polite and courteous. The downside is that the number is an 0871 number so it can be expensive to call if you need to hold for a while.One thing I found poor was the order tracking part of the website - it refused to recognise my details so I wasn't able to actually utilise it.
Also, the website search could do with further customisation. You can search by network, by phone, by free gift, etc. It would be nice if you could narrow it down further, for example it'd be nice if you could narrow it down to all Android phones on a specific network etc, But if you know what you want anyway, this won't be too much of an issue for you.One last negative is that when you order a pay monthly phone, they automatically sign you up for phone insurance and something called the gadget helpline, both of which are free for a month but have a monthly cost thereafter. It could be all to easy to forget to cancel these and then start paying for them even if you don't want them. It would be nice to opt out of these at point of order.
However, despite those niggles, I can't fault the prices or service. They deliver quickly and the deals are excellent. I recommend them highly.
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