RoxyM 2

RoxyM

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Member since:04.01.2009

Reviews:1

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Moonpig Flower and Gift Service

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04.01.2009

Advantages:
Personalised cards

Disadvantages:
Poor delivery and poor customer service

Recommendable No:

7 Ciao members have rated this review on average: helpful See ratings
very helpful by (13%):
  1. lavender43
helpful by (63%):
  1. Amy69
  2. mumsymary
  3. bmthkatie
and 2 other members
somewhat helpful by (25%):
  1. TheHairyGodmother
  2. eljimbob

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The overall rating of a review is different from a simple average of all individual ratings.

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I used Moonpig for all of my cards as i have family in America and it was quite simple to just get a card from there and they did all the posting. However, a few days before Christmas (2008) i used their flower service for my mum as she had had a nasty fall. I ordered a get well card and attached an Orchid plant to go with it.
I have used Clintons for the same thing on previous occasions and have found them to be very good, but i wanted a card with a photo of my girls on it so i used Moonpig.
I will tell you the truth, i will NEVER use their flower service again. I paid £20 for an Orchid plant and by the time it reached my mum it not only had lost all of its petals, but it had lost all of its buds to, so it wouldn't grow any new flowers.
It had been so badly handled in transit that basically all my mum got was a twig in a pot.
I was thoroughly disappointed and e-mailed the customer service e-mail on the Moonpig website to tell them all of this. I am still waiting for a reply from them 3 weeks later. They neither acknowledged my e-mail nor answered it.
I WOULD NOT RECOMMEND THEIR FLOWER SERVICE TO ANYONE - STICK TO CLINTONS OR INTER-FLORA.

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Comments about this review »

RoxyM 04.01.2009 17:02

Thank you. I tried to just stick t the facts and not get carried away.

just.bcoz 04.01.2009 16:41

Hi and welcome to ciao. Good first review xx

RoxyM 04.01.2009 16:19

Oh, ok. As you can see i am all new to this, so i appreciate your help. Thank you, i will try that for next time.

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Product Information »

Product details

Type Flowers & Gifts
Domain Extension .com

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Review Ratings »

This review of moonpig.com has been rated:

"very helpful" by (13%):

  1. lavender43

"helpful" by (63%):

  1. Amy69
  2. mumsymary
  3. bmthkatie

and 2 other members

"somewhat helpful" by (25%):

  1. TheHairyGodmother
  2. eljimbob

The overall rating of a review is different from a simple average of all individual ratings.



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