... Being sceptical about online shopping and all the rumours surrounding E-Commerce, I must admit that I had all my worries quickly blown away when I shopped at mytyres.co.uk
The shop
Upfront I have to say: The shop features easy navigation all the way thorough. It is structured in such ... Read review
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Advantages: very good prices Disadvantages: you dont actually get any tyres within the delivery time - awful customer service
Avoid this bunch of timewasters, I checked the stock of the tyre I wanted by phone and was impressed by the prices I was told to place the order online as the operator basically couldnt be bothered, Two days later I was still waiting for a conformation Email so I rang them and was told that the Address needed to be confirmed which I duly did, they then claimed they had phoned me and left a message - which they had not. I then asked how long they ... ...was out of stock and would be at least 10 working days, I was told 2-4 working days by the previous operator. The website claims 90% of orders go out on time which I questioned and was told that this is actually incorrect, The operator also told me that the tyres are in Hannover and take over a week to arrive in the uk if they are even in stock, which is a contradiction of the first operator who told me they were in stock and in the uk. Given that ...
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Advantages: Cheap Tyres but at a HEAVY HEAVY cost Disadvantages: Non-UK based Customer Service, Extremely Poor/Rude, unprofessional
Deal with this company at your own peril. I ordered 2 tyres from them. Got email confirming order etc. A week passed and then nothing, so I contacted them via phone just to make sure all was well. Customer Services (definitely foreign sounding - but claimed they were in Oxford) said the order had not been processed and that I need to send them a utility bill. She didnt explain why nor had I received any email etc to this effect. The dim witted Customer ... ...go to my bank and do a bank transfer. I asked politely if I could do this over the phone and she became sarcastic and extremely rude, talking over me and not allowing me to speak. When asked, she wouldn't give her name and stated that if I wished to speak to a supervisor, I needed to write in. (No exaggeration)
I called again later and this time was told that they are based in Germany. (I still dont know where they are based)
It would appear that ...
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Advantages: Web site looks nice Disadvantages: Prices confusing & Uncertainty about fitting included or not
This site is the most confusing I've come across, you can aske for a fully fitted price, which hikes the price up, but then when you go to pick your fitting station, it brings up prices of around £15 per tyre to get them fitted! I emailed them to try and clear up this matter and received a broken english standard e-mail, saying "some are fitted prices, some are not, phone the fitting station to find out how much they charge". Ummm, so why have a ... ...will never use this site again, and will use Blackcircles.com who have given me great service in the past. So my advice would be, don't take the risk of possible hidden costs, go elsewhere. There are plaenty of online tyre companies offering good prices without the lottery of possible hidden fitting charges. ...
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I ordered tyres and could not get the payment to go through so sent a transfer, this they insited had never been sent, I did a BACS trace that proved otherwise, 4 weeks had now passed, then they finally admited to having my money and on the same day said they were returning my money and that my order was now cancelled. Three weeks more passed and no sign of returned payment, they then asked me to supply further bank detail to return the payment, ...
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somewhat helpful
09.06.2008
Quick review of mytyres.co.uk Review ofmytyres.co.ukby
jim-bob-g
Ordered 4 tyres and 2 arrived damaged (they are just bundled in pairs without packaging). They've now asked for photos before they send a claim form before they consider sending replacements. Poor. They are cheap however, and the transit from Germany takes about a week.
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