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Highly unreliable delivery, and very rude customer service

Advantages: Nice website
Disadvantages: Everything after they get your money

The site itself is very good, incredible range of products and reasonable prices. However this doesn't count for much when the service that you receive after placing an order is so abysmal. Their Christmas delivery information states that "The cut-off po ...

onejuan1 20.12.2012 · Read full review
Ciao members have rated this review on average: helpful
Review of Zalando.co.uk

A waste of time and energy

Advantages: None, if you don't get what you order!
Disadvantages: They employ a hopeless delivery service and don't reply to requests for help

I ordered a jacket for my sister and received a tracking number to consult 48hrs later. The tracking number and postcode were apparently not compatible - I was told when I queried this with Zalando that this was because the parcel wasn't yet in the UK. I ...

annhoff 21.12.2012 · Read full review
Ciao members have rated this review on average: helpful
Review of Zalando.co.uk

Beware their returns procedure....

Advantages: Good selection of items; free delivery
Disadvantages: In my experience, the returns procedure has been very awkward

I initially came across the Zalando site whilst on the hunt for some snow boots in a size 9 - an unfortunate side-effect of having three children in three years has meant my feet have got larger and as any woman with size 9 feets knows, there aren't many ...

heb2460 15.12.2011 · Read full review
Ciao members have rated this review on average: helpful
Review of Zalando.co.uk

Vero Moda Daisy Dress - just Lovely

Advantages: good price, very pretty and flattering.
Disadvantages: None

Originally this review was written about a dress I actually bought from Zalando but after some criticism I have decided to expand my review to silence my critics, but still share my views on my lovely Vero Moda dress. Zalando is website that sells Men, W ...

bunny1010 05.09.2011 · Read full review
Ciao members have rated this review on average: helpful
Review of Zalando.co.uk

Brilliant

Advantages: Massive range of stock & prices
Disadvantages: Can't think of any

I'm writing a review because when I looked for reviews of Zalando online I couldn't find any. I had a great experience with them. The shoes I ordered arrived very fast & the customer service both online & by phone were exemplary. The item I needed t ...

Giustina 13.12.2011 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Zalando.co.uk