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Home > Finance > Banking & Personal Finance > Credit Cards > American Express

User Reviews

for American Express

Rating Summary based on 25 reviews

  • 5 Stars
    		6
  • 4 Stars
    		4
  • 3 Stars
    		3
  • 2 Stars
    		4
  • 1 Star
    		8

Detailed rating

  • Additional Charges
  • Competitiveness of APR
  • Ease of Application
  • Product package
  • Quality of Customer Service
  		• 2.4
  		• 3.1
  		• 3.6
  		• 3.4
  		• 3.3

Review attribute filters

Previous page Next page Page 1 of 3 | 1 to 10 out of 25 Review(s)
  • 1 of 8 Ciao users found the following review helpful
    Picture of kirby555

    Level 1 kirby555

    Member since 24/11/2012

    Reviews written: 1

    1 Star incredibly bad service 24/11/2012
    User doesn't recommend the product

    Advantages Advantages cashback... if the card ever works that is!

    Disadvantages Disadvantages poor customer service, strange security measures, annual fee

    I only used my platinum amex twice before it stopped working. I rang Amex and they said my account was "under review" and wouldnt say why, but that their credit dept would contact me "in a few days" A week later I was sent a letter in a messy handwritten envelope, addressed to another customer telling them to ring the Brighton office I was suspicious of the letter and rang Amex ... but they confirmed they sent the letter and it must have been a backroom error. Now its two weeks later and the credit department still haven't rang me, I've not had a corrected letter, and they've just charged me ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of badshopper

    badshopper

    5 Stars Amex Platinum Credit Card with Cashback - Mostly Excellent 21/03/2009
    User recommends the product

    Advantages Advantages Customer services, cashback bonus

    Disadvantages Disadvantages Not acceped everywhere, high APR if you carry a balance

    There seem to be a lot of American Express Products under this category so I'll clarify which one I am reviewing: The Platinum Credit Card with Cashback. It's a very nice-looking card with a kind of hologram type effect over the whole of the front. There's not really an image as such, just a rainbow effect if the light catches it at the right angle. For any physicist-types out there, I'd say it's probably just a diffraction grating :) Pluses: Customer Services refunded a double payment overnight when my bank messed up the direct debit and wouldn't help - meant I could still afford the finer ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of agosling

    agosling

    1 Star Centurion Card 21/10/2008
    User doesn't recommend the product

    Advantages Advantages Travel insurance, Priority Pass

    Disadvantages Disadvantages The above for a lot less money and lack of acceptance

    As an American Express card holder since '91 it was with heavy heart that I cancelled my membership. The Centurion card (a £650 per year, by invitation only, charge card) must represent the worst value for money amongst all the different cards on the market, black or otherwise. Even the staff at Amex agree that Platinum, in reality, is every bit as good as the Centurion but less than half the price. When I explained my various disappointments with the whole Centurion experience the response I got frankly begged belief. Little or no interest in retaining my membership. I politely told them what ... more
  • 4 of 6 Ciao users found the following review helpful
    Picture of bluefox28

    bluefox28

    1 Star no protection againt fraud 03/10/2008
    User doesn't recommend the product

    Advantages Advantages nothing

    Disadvantages Disadvantages everything

    I got my card stolen 2 month ago and report the missing card as soon as I notice the lost card. When I called amex to report the card I ask them what was my last transaction everything was fine no fraud was on the card. One month after this event I receive my bill and found over 2000$ of fraud on the card. Amex open an investigation and collect all fraud receipt from stores involve. Since the signature on the receipt are close to mine they wont pay. I thought I had a protection against fraud with this card I try to speak to a supervisor sent letters no answer from them. Its bean month and ... more
  • 7 of 8 Ciao users found the following review helpful
    Picture of BIGBYCOLLINS

    BIGBYCOLLINS

    5 Stars Customer Service Second to None 07/06/2008
    User recommends the product

    Advantages Advantages Incredible Customer Service

    Disadvantages Disadvantages Not one as yet!!

    I'd recommend American Express as a brand fully and completely. I recently had a problem where I was a virus protection company incorrect billed my AmEx. I could not get hold of the company and was fuming, I fell overdue on payment and was called by the over due Team. I spoke with a manager 'Emma' THERE AND THEN!!! and she was brilliant - tirelessly chasing contact numbers for the anti-virus, e-mailing me the details, disputing the charges her end and calling me bi-daily to keep me updated. When 'Emma' went on holiday she arranged for another manager 'Patrick' (also brilliant) to update me ... more
  • 4 of 6 Ciao users found the following review helpful
    Picture of skyrider007

    skyrider007

    4 Stars American Express Green Charge Card 27/09/2006
    User recommends the product

    Advantages Advantages must be paid in full each month, free insurance policies, global recognition, American Express Selects

    Disadvantages Disadvantages limited acceptance, annual fee, additional annual fee for rewards program

    Since 1960s, the American Express card has been the preferred methods of payment for travel and entertainment expenses. The card is regarded as a status symbol by many as it indicates the cardmembers' purchasing power (and ability to pay back their bills in full + on time). Card acceptance varies from place to place, most high street retailers, supermarkets, chain hotels, car rental agencies, airlines and gourmet restaurants will honour the card. Smaller establishments are unlikely to take the card as it incurs them higher fee.One of the traditional feature the card still retains is that its ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of caro1717

    caro1717

    5 Stars American Express Centurion - why accept it? 20/02/2005
    User recommends the product

    Advantages Advantages Upgrades & welcome all over the world

    Disadvantages Disadvantages Costs some money upfront

    There is another review on this site that seems to give most of the pertinent details about the Amex black card (Centurion). I'll just add to that. The point is that you must be invited, rather than apply. How do you get invited? Well, get a Platinum Charge card (not the Platinum Credit card). Use it a lot, and I mean spend lots & lots of money. Never, ever, ever fail to pay the balance. Maybe (but I don't know this for sure) have a really spectacular job title. Would you want the card if offered? This is worth thinking about. If you travel a lot, yes. If you don't, maybe no. The best of stuff ... more
  • 16 of 16 Ciao users found the following review helpful
    Picture of Dive_Master

    Dive_Master

    2 Stars Amex Platinum - Better leave home without it. 28/12/2004
    User doesn't recommend the product

    Advantages Advantages Free Worldwide Family Travel Insurance

    Disadvantages Disadvantages Unjustifiably Expensive Annual Fee

    The American Express Platinum charge card is no longer "invitation only", but is it worth the £275 a year annual fee? When i was first upgraded from a gold card, the platinum fee was just under £200 a year. If you travel a few times a year and take at least one family holiday, then this fee was worth the cards unique travel benefits. Along with the usual consumer protection benefits the cardholder receives: 1. Free worldwide travel insurance for their spouse, dependant children and themselves. This benefit is worth around £100 on its own, particularily if you holiday more than once a year. 2 ... more
  • 17 of 18 Ciao users found the following review helpful
    Picture of londonner

    londonner

    3 Stars Amex Corporate Card 11/03/2004
    User doesn't recommend the product

    Advantages Advantages Nice soothing colour

    Disadvantages Disadvantages You risk ending up in debt

    First of all, I admit I'm totally against credit cards, as I suffer from over-spending at the best of times. So the reason I briefly owned an Amex is that I got a job with a corporation for a few months; they were closing most of their call centres in Europe, so I had to travel to them to learn more about the job. By the way, believe me, business travel is REALLY boring...All it involved was overtime, stays in anonymous hotels in the periphery of cities, with no where to go out at night. The one good thing was the paid expenses, meaning lots of good food..That's where the Amex comes in: I was ... more
  • 10 of 11 Ciao users found the following review helpful
    Picture of Prof1

    Prof1

    2 Stars An expensive bit of plastic 29/01/2004
    User doesn't recommend the product

    Advantages Advantages er, prestige?

    Disadvantages Disadvantages High annual fee, not accepted in lots of places

    About two years ago I received a letter from American Express inviting me to apply for their Green Card. If I did, they wouldn't charge the annual fee for the first year. I already had a Blue card (don't often use it, though) and was quite happy with it, so I applied for the Green and was accepted. First, the good points. The application was accepted quickly and the card arrived. It's a nice looking card! A kind of transparant green. I will be honest and say that I felt quite privileged to carry it. I made my first purchase without any problems, a DVD Player from Richer Sounds. They accepted ... more
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