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Home > House & Garden > Household > Home Furniture & Fixtures > Kitchen/Dining Room > Kitchen Sets & Flatpack Kitchens > B&Q Kitchen Sets & Flatpack Kitchens > B&Q Flatpack Kitchens

User Reviews

for B&Q Flatpack Kitchens

Rating Summary based on 13 reviews

  • 5 Stars
    		3
  • 4 Stars
    		4
  • 3 Stars
    		0
  • 2 Stars
    		4
  • 1 Star
    		2

Detailed rating

  • Customer Service
  • Quality
  • Value for Money
  		• 2.5
  		• 4.0
  		• 2.0
Previous page Next page Page 1 of 2 | 1 to 10 out of 13 Review(s)
  • 0 of 2 Ciao users found the following review helpful
    Picture of angrypensioner

    angrypensioner

    4 Stars 100 % price incresse 25/11/2009
    User doesn't recommend the product

    Advantages Advantages Nice KItchen

    Disadvantages Disadvantages shock price increase

    I bought a door for a kitchen unit from B & Q Glasgow on the 6th november, as I was intending to buy a complete kichen and wished to compare the colour with a unit I already had, the price was £15. I spoke to an assistant who said if I bought the complete kitchen on Wednesday I would receive pensioners discount, I explained that I could not come the following Wednesday as I do voluntary work at the local hospital, but could make it the next week, he said that was fine as this kitchen was always in stock. Having priced the kitchen from the catalogue I had picked up from the store on the 6th ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of Dave_E

    Dave_E

    2 Stars IT kitchen? IT service too! 16/12/2008
    User doesn't recommend the product

    Advantages Advantages Very modular design, easy to combine units and fixtures together

    Disadvantages Disadvantages Let down by the inability of the companies to work together!

    We're just at the end of a kitchen nightmare courtsey of B&Q. We ordered from their IT range, with the Speedstone Quartz worktops, and from the beginning have been amazed by their incompetence, right from The B&Q designer forgetting to order the survey, to the subcontracted woman who completed the survey (5 minutes with a tape measure is NOT a survey!) to the 2 month wait for a delivery. But once work "started" our problems got worse. It turns out there are 3 or 4 companies all trying to work together but failing miserably. Rok was controlling it, but subcontracted the work out to another ... more
  • 1 of 6 Ciao users found the following review helpful
    Picture of maddianelewis

    Level 1 maddianelewis

    Member since 06/11/2006

    Reviews written: 2

    5 Stars B&Q kitchen 25/05/2008
    User recommends the product

    Advantages Advantages v good

    Disadvantages Disadvantages none yet

    I ordered a b&q flat pack kitchen and have nothing but praise for the efficient way someone came out to my home and showed me designed on the computer I chose which I required the items were then ordered for me and delivered within the time scale I required all items were delivered and were easy to assemble by my husband and myself the instructions were easy to understand we changed our mind on the work surface and had no problems changing it they even delivered the new one and took away the one we did not want we had some side panels we did not need as he units were white sand we had no ... more
  • 3 of 7 Ciao users found the following review helpful
    Picture of masklin

    masklin

    2 Stars B&Q - Very Poor Customer Service 18/01/2008
    User doesn't recommend the product

    Advantages Advantages Not many

    Disadvantages Disadvantages customer service, ordering system, delivery, staff competence

    I'm afraid I've had an appauling level of customer service from B&Q and to put simply, don't buy a kitchen from them unless you enjoy lots of grief and items not turning up on time. The product itself is not bad and fairly easy to put together. Their range is pretty good and once installed you should be fairly happy with the results. But its getting to that point which is the problem. I chose to fit the kitchen myself, since I've already done a few previoulsy and it removing the need to use their somewhat poor installtion service However the level of customer service leaves an awlful lot to be ... more
  • 34 of 34 Ciao users found the following review helpful
    1 Star Quick review of B&Q Flatpack Kitchen by penton1110 23/11/2007
    B&Q kitchens are very good value for money considering the excellent quality. Their design and orderirng service is also extremely good. BUT their delivery service and customer service is absolutely atrocious and for this reason I strongly advise other potential customers to avoid them like the plague. I will not bore you with the details as this would turn into a novel but suffice it to say do not plan on receiving your kitchen on time,as one complete delivery or undamaged!! If you want your kitchen within a reasonable time scale - of under 3months- do not touch them with a ... more
  • 2 of 6 Ciao users found the following review helpful
    Picture of thesimplethings

    thesimplethings

    1 Star Never, ever, EVER again will I shop at B&Q 19/07/2007
    User doesn't recommend the product

    Advantages Advantages They were so disorganised they gave us a load of free appliances in error

    Disadvantages Disadvantages Everything else

    Never, ever, EVER again. Bought a Select kitchen, allegedly one of their better ranges, which they don't actually stock in the stores. Sales person good but that was where the decent service ended. Appalling thereon. Several non-deliveries, items missing but not informed, took another 2 months to supply, then 3/8 wall units and the sink were damaged. Took another month to replace. Lost our builders had to wait 3 more months. Useless at resolving problems. Nobody acknowledged 3 written complaints sent to 3 different contacts including store manager. Quality OK but not great for Select range ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of gnose

    gnose

    4 Stars b&q kitchens 28/06/2007
    User recommends the product

    Advantages Advantages attractive

    Disadvantages Disadvantages can be damaged

    i managed to get a real bargain with the flat pack b& q kitchens as we bought them when they had 50% off a couple of months ago. after spending a lot of time picking from their range of kichens which is quite good and has different things to suit different styles and budgets, we decided on the contemporay maple style, Now our kitchen has been fitted i think it looks really nice, however there were a couple of kitchen doors that when we got home and unpacked they had got cracks down. I think this may have been that they had been dropped in the warehouse. B&Q were more than happy to exchange the ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of will602

    will602

    4 Stars Great for DIY but take time to fit it carefully. 15/09/2006
    User recommends the product

    Advantages Advantages Good value for money. Wide choice of units, styles and accessories.

    Disadvantages Disadvantages Planning service, lack of knowledgable staff.

    In 2003, I decided to fit out our kitchen (approx. 8 square metres) using B&Q "IT" units and appliances. I intended to do all the work myself, and was reasonably experienced, having fitted out 3 or 4 kitchens previously. I purchased the kitchen direct from B&Q's Nursling Branch (a larger branch with the majority of kitchen items in stock) and transported it home and fitted it myself. The kitchen is a combination of units (wall and floor), with Birch veneer doors and a granite effect worktop. I also installed an integrated Whirlpool fridge/freezer in a tall cabinet. Ordering: As I had some ... more
  • 26 of 26 Ciao users found the following review helpful
    Picture of Ankes-un-amun

    Ankes-un-amun

    2 Stars Home Delivery at its Worst 18/06/2006
    User doesn't recommend the product

    Advantages Advantages Low prices, Kitchen designer help

    Disadvantages Disadvantages Delivery is a farce, quality isn't great on the 'it' range

    ** Choosing the supplier ** Back in January, we took the plunge and started hunting for the new kitchen we had been dreaming of. I had received bad reports from two sources on B&Q's ability to deliver anything as a complete item, so naturally they weren't our first choice. So why, you must be asking yourselves, did we end up choosing them to supply our kitchen? Well the simple truth is cost. Magnet kitchens were just far beyond our budget and MFI's quote came in at about twice as much; plus they came across too much like scary salesmen. So I came to the conclusion that if was just a question ... more
  • 48 of 48 Ciao users found the following review helpful
    Picture of andyjay5712

    andyjay5712

    5 Stars Dream kitchen- or nightmare project? 26/11/2005
    User recommends the product

    Advantages Advantages Ability to mix and match

    Disadvantages Disadvantages Try to sell you stuff you dont need

    On returning from holiday last week, I found a rather fat cheque in the post from a car accident last year, and decided to get on with some long overdue home improvements, starting with the kitchen. I've tried to scrub mine until it looks new, but you cant make a silk purse out of a pig's ear! I even invited the mother-in-law round to see if she could put a spell on it, but after much chanting and stone-chucking, it looked no different. I reckon she has watched too many Harry Potter films, and is trying to relive her childhood...... So I sobered the wife up with a cup of hot coffee, and off we ... more
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