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Home > Finance > Insurance > Car Insurance > Budget Insurance Company Limited

User Reviews

for Budget Insurance Company Limited

Rating Summary based on 49 reviews

  • 5 Stars
    		8
  • 4 Stars
    		7
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		33

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  		• 2.5
  		• 2.7
  		• 2.2
  		• 2.1
  		• 2.3

Review attribute filters

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Previous page Next page Page 1 of 3 | 1 to 10 out of 29 Review(s)
  • 8 of 8 Ciao users found the following review helpful
    Picture of katty73

    katty73

    1 Star WORST INSURANCE COMPANY-AVOID BUDGET 09/08/2008
    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages EVERYTHING- YOU WILL BE CHARGED FOR THEIR MISTAKES

    i too had a bad experience with this firm and as a result did not want to renew my insurance with them. I too never received my insurance certificate etc and after several phone calls where they told me it was in the post, it suddenly clicked to them that they had the wrong address for me..can you believe this they forgot to put a door number. However much to my disgust i was charged £10 for the extra policy they sent me as a result of their incompetence. I did not renew with them this year but guess what - they sent me an email saying they have deducted £290 from my card for renewal. i called ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of AnnieB11

    AnnieB11

    1 Star Budget Insurance ? - You get what you pay for 13/02/2008
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages Expensive overall, absolutely no customer service, excessive charges, rude staff

    In September (sorry I lied to you earlier, it was not December - must have had a blonde moment) of last year, I got my renewal for my car insurance from the AA, guess what, it had gone up drastically. Now like everyone else, I find the average motorist is being hit hard enough with increases in tax and fuel without having to pay out over the top for car insurance. My renewal quote was for £467.00 this was for fully comp, curtesy car, protected no claims, legal cover and and excess of £100.00. I know it's always best to shop around and that companies give better deals to new customers, so I ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of SuperPA

    SuperPA

    2 Stars Word of warning - steer clear 10/04/2007
    User doesn't recommend the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Cheap service, rude staff in SA call centre

    I have been a customer of Budget Insurance for about 5 years and have had two non-fault accidents. the first was dealt with swiftly and efficiently, my car was fixed, a replacement car was given, all with no effort required from me. My second accident however coincided with the renewal of my policy. This meant that at the moment I was being requoted, my policy reflected an accident that had not yet been recorded as a non-fault, so my premium sky-rocketed. I went from around £37 a month to £87 a month but was told that once the incident had been recorded as a non-fault and my previous insurers ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of annemarie

    annemarie

    1 Star Torch Motor Policy at LLoyds 05/01/2001
    User doesn't recommend the product

    Advantages Advantages Competitive at the Time

    Disadvantages Disadvantages Did Not Replace the Car New for Old if Written Off within 12 mths

    My partner bought his car insurance through this company for the first time last year. We were unfortunate to be rammed 10 mths later and have our car written off. Three months later we are still waiting for our money. They are sending us pathetic letters, trying to waste as much time as possible, offering us almost £6 k less than we paid 10 mths previously. I am at my wits end, is there anybody out there, that can offer me advice as to whom to contact etc ?? We have a solicitor but he is only able to deal with our personal injuries claims. The Insurance company asked us to send them private ... more
  • 5 of 7 Ciao users found the following review helpful
    Picture of Lynx101

    Lynx101

    1 Star PANTS !!!! 18/07/2000
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Everything

    I had been with Budget insurance for a few years after I was tempted in by getting a good quote. This insurance policy cost never changed since I had the policy. I found it ok to pay month but a bit anoying receiving a new certificate every month. I phoned them, to get a quote and they quoted my cheaper. I questioned them why the policy I already had with them had neverf fallen and they basically gave me a rubbish excuse about why it worked out like this. I later phone Norwhich Union nad received a really good Quote. I decided to change over to them. A few months ago Norwich Union phoned my to ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Oscar_uk

    Oscar_uk

    1 Star WARNING 09/12/2006
    User doesn't recommend the product

    Advantages Advantages Cheap , but nasty

    Disadvantages Disadvantages You get mugged at renewal time

    They do have some really dodgy practices at renewal time. As others have pointed out, Budget (BISL Ltd) automatically take payment to renew your insurance unless you specifically tell them not to, this was NOT mentioned when i took out the insurance over the phone, so when you receive what you expect to be "would you like to renew you insurance with us " letters, they are really "we are going to renew unless you cancel" letters. Don't throw them in the bin unopened, like i did. When i received a letter demanding payment, i phoned Budget & told them i didn't request or require the insurance ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of CatK

    CatK

    1 Star Budget by name but not by nature 08/01/2003
    User doesn't recommend the product

    Advantages Advantages No advantages

    Disadvantages Disadvantages High rates and low service

    I was with Budget for 6months, and the main reason why I went with them was I did not have the chance to phone around and get a better quote. I had just purchased a car of which I was due to collect the next day, so I needed insurance fast. I was a new driver (of 21yrs at the time) with an old car ('E' reg Metro) so I was charged around £700apr. I accepted that £700 was the average amount I would be charged for 'Third Party, Fire & Theft' insurance. That was until 6months after and I bought myself a new car ('S' reg Micra)and found out otherwise. I spent at least 30minutes trying to get ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of juliean

    juliean

    1 Star Conned People Budget 19/05/2008
    User doesn't recommend the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Too many

    Smart people DONOT budget. Be prepared to do all the work yourself, they dont fill in forms, they dont call you back and they couldnt find your policy if they were holding it in front of their face. My car was stolen, but wont have a hire car as my "stolen" car wasnt being repaired in the garage (eh) customer service speak very poor english and be prepared for a huge phone bill, i've got 6 different numbers and none of them recognise the claim number they gave me, have been on hold for half of my claim and hung up on whilst waiting. You wont get your premiums back if you have paid for the year ... more
  • 18 of 18 Ciao users found the following review helpful
    Picture of equaliser

    equaliser

    1 Star ** WARNING - PLEASE READ ** 02/11/2004
    User doesn't recommend the product

    Advantages Advantages Cheap initially

    Disadvantages Disadvantages ** Dodgy business practices - please read **

    This is a warning about Budget Insurance www.budgetinsurance.com I took out some fully comprehensive insurance a year ago due to them being competitive and having friendly staff. My girlfriend had an accident this year and to Budget's credit they sorted everything out relatively easily, the car was written off and they paid up quite quickly (at least their underwriters did anyway) but the car was only £300 so it wasn't like it broke the bank or anything, so far so good. Then came the nightmare. They have charged my credit card for renewing the insurance without even asking me if I wanted it ... more
  • 10 of 11 Ciao users found the following review helpful
    Picture of Dariog

    Dariog

    1 Star Poor customer service 10/12/2007
    User doesn't recommend the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Non-responsive

    I had all my insurances with Budget basically based on price and how helpful they were on the phone. Howvever as each policy comes up for renewal I am changing. Reason? I renewed my car insurance in September but 3 weeks later the car failed its MoT and as it was too expensive to repair I decided to scrap it. I rang to tell them and they said there would be a surcharge of £55, I had had the policy for THREE weeks. Their terms and conditions say they will charge a percentage, to me it represented 50%. I wrote to their customer service department on 30/9/2007 and after 2 more letters I am on the ... more
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