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Home > Internet > Travel & Weather > .com Travel & Weather > Hotels.com

User Reviews

for Hotels.com

Rating Summary based on 20 reviews

  • 5 Stars
    		2
  • 4 Stars
    		2
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		15

Detailed rating

  • Ability to Customise
  • Content Update
  • Customer Services Support
  • How fast is this website?
  • Layout & Design
  		• 2.6
  		• 3.0
  		• 1.7
  		• 3.3
  		• 3.1

Review attribute filters

Previous page Next page Page 1 of 2 | 1 to 10 out of 20 Review(s)
  • 0 of 3 Ciao users found the following review helpful
    Picture of rgnup

    Level 1 rgnup

    Member since 20/05/2013

    Reviews written: 1

    1 Star Promises, promises! 20/05/2013

    Advantages Advantages None

    Disadvantages Disadvantages All

    Reserved a hotel in Wesley Chapel through hotel.com because they offered free cancellation up to the date of arrival before 4pm. When i arrived at airport called them a few minutes past 3pm and talked to their representative to cancel the reservation because I had to change my plans. He informed me I would be refunded only 2 nights of the total 3 because I was too late and the had to charge me one night. I informed him that I had their written confirmation stating i had until 4 pm. He said I was wrong and that it was until 3 pm. After a few further rude answers, I asked for his supervisor. I ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of uktraveller

    Level 1 uktraveller

    Member since 20/04/2013

    Reviews written: 1

    1 Star would never use hotel.com again 20/04/2013

    Advantages Advantages website apppears clear

    Disadvantages Disadvantages reality different - no concern for customer

    I have used hotel booking sites before with no problem. This is the first ( and last) time I willuse thus site Having booked a hotel in dubai and recieving confirmation 3 days before travelling I was horrified whn I had a further e-mail saying that my booking may be cancelled- when I contacted the hotel, they had indeed cancelled because of a credit card problem.Apparently the date was wrong- the hotel cancelled within 10 minutes. The hotel Marina Apartment Hotel were also at fault, they were far too prompt in cancelling, however when I checked with the credit card company, Hotel.com took more ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of l28mmy

    Level 1 l28mmy

    Member since 06/02/2013

    Reviews written: 1

    1 Star Worst Service Ever 06/02/2013

    Advantages Advantages None they are hopeless

    Disadvantages Disadvantages Worst customer service ever

    We used Hotels.com to book a hotel/apartment in Panama City for a week. The information supplied regarding all forms of contact with the accommodation, we discovered when trying to book an early check in, was all completely wrong. Phone number, address, everything. We were in another part of Panama when we learned this, we called Hotels.com who promised top call back with the correct details, they did not leaving us with the nightmare of trying to contact the accommodation which turned out to not be a hotel but an apartment for short stays with no on site reception, having to find the agent ... more
  • 1 of 3 Ciao users found the following review helpful
    Picture of greyhound1234

    Level 1 greyhound1234

    Member since 18/01/2013

    Reviews written: 1

    2 Stars Very good at taking money but difficult to get back! 18/01/2013
    User doesn't recommend the product

    Advantages Advantages Efficient website

    Disadvantages Disadvantages Customer service

    Booked a hotel with hotels.com with breakfast and cancellation option, and had to pay up front. Next day I found a cheaper price booking directly, due to being part of a wedding party, also with cancellation and breakfast. Called hotels.com at 10am, I explanied the 'wedding rate' and they confirmed they would refund the difference and I could expect an email confirmation immediately. No email later that day, so I called back in the evening (2nd call), and was told the refund HAD BEEN APPROVED AND PROCESSED, but the email had not been sent. I was told it would be sent immediately. Next morning ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of mrmichael181

    Level 1 mrmichael181

    Member since 04/01/2013

    Reviews written: 1

    1 Star Complaint raised and no action taken 04/01/2013

    Advantages Advantages nil management with no interest in customers

    Disadvantages Disadvantages very poorly run hotel

    I have given this booking site a Very Poor rating.In my line of business I travel around the UK considerably and always use hotels or decent quality B & B. This review comes about following a booking at a Birmingham hotel, The Cavalier House Hotel in September last year. I booked and paid for a full week. On the last but one evening, I was kept awake by building work taking place in the room above me. I complained to the desk who were going to 'sort the problem out' The banging, drilling and sawing continued through the night, so much so that I left for work at about 3am! I returned later to ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of Nutty-Nikki

    Level 1 Nutty-Nikki

    Member since 04/11/2002

    Reviews written: 3

    5 Stars great hotel booking site 23/10/2012
    User recommends the product

    Advantages Advantages Great rates

    Disadvantages Disadvantages haven't found any yet

    I use this site on numerous occasions to book hotels, they offer great prices on rooms all over the world, they also offer you a free nights accommodation, for every 10 nights you book. also if you book a certain amount of nights which i do (working for a company with a head office in Germany) then you become and elite member with free cancellations and an additional team to help with bookings. In my opinion whenever i have needed a hotel they have been able to offer great value rooms, along with great discounts for bookings of more than one night, plus access to sale prices prior to going ... more
  • 0 of 3 Ciao users found the following review helpful
    Picture of ivett1209

    Level 1 ivett1209

    Member since 27/08/2012

    Reviews written: 1

    1 Star Would never use it again! 27/08/2012
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages false advertisements

    I reserved 3 rooms at the Fairfield Inn and Suites in Arkansas for the Labor Day Holiday. We arrived at 4:00 p.m. to check in after being in the hospital the whole morning, I reserved a suite with a pull out couch and was given a regular room because for the price that I had paid hotels.com I couldn't get the suite. On their website it said 1 king size bed with pull out couch and that is the only reason I booked it I explained to the front desk lady but she culdn't accomodate us because it was a mistake that hotels.com made I called them and after being on hold for 20 min. they told me there ... more
  • 0 of 8 Ciao users found the following review helpful
    Picture of Nakivubo

    Level 1 Nakivubo

    Member since 02/07/2012

    Reviews written: 1

    1 Star No honour- Contract effectively breached 02/07/2012
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages Cannot fulfil their promise

    Made two reservation for hotel in Dubai, each for three nights. Since these were gifts to my in-laws, I paid up front for rooms and breakfast. First reservation was for father in law who is 78 and was refused breakfast saying it is not paid for. Called Hotel.Com and they let me hang on the line for 20 minutes only to tell me that they cannot fix it. Add insult to injury they could not fix the other reservation either which is a week ahead!! Hate organisations that cannot fulfil their contract and worse still cannot remedy the situation. They may be part of Expedia and thereforeshould be well ... more
  • 1 of 13 Ciao users found the following review helpful
    Picture of skyhiii

    Level 1 skyhiii

    Member since 13/06/2012

    Reviews written: 1

    1 Star Disgraceful 13/06/2012
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages everything

    Booked through this website for a 2 night stay, drove 4 hours to the hotel only to find we had been double booked by Hotels.com, in fact the hotel had been booked out on this night for 9 months! It was absolutely horrendous trying to get through to anyone on the phone to sort the mess out, then only offered a room 20 miles away from where we needed to be. I was very upset by this experience and will never book through hotels.com again. I do not recommend anyone else does either. Further more it took multiple emails to gain a refund, and was finally offered £65 compensation which in no way made ... more
  • 0 of 8 Ciao users found the following review helpful
    Picture of sss2012

    Level 0 sss2012

    Member since 19/05/2012

    Reviews written: 1

    1 Star Yes, hotels.com sucks! 19/05/2012
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Cancellation on the hotels.com website is deceiving!

    Totally agreed!!! Hotels.com sucks!!! I made a cancellation before the deadline due to a big demonstration in the city where I had booked a hotel thru hotels.com website, but they claimed the cancellation never went thru and still charged me fully! When I called the customer service, they said they would investigate and got me to me within 72 hours but never did. I called again, and they said that's nothing they could do and did not bother to investigate what had happened with the technical issue, just said that the room charges had gone thru, that's nothing they could do!!! I found that to be ... more
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