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Home > Shopping > Services > Telecommunications > Landline Providers > NTL

User Reviews

for NTL

Rating Summary based on 148 reviews

  • 5 Stars
    		29
  • 4 Stars
    		41
  • 3 Stars
    		25
  • 2 Stars
    		31
  • 1 Star
    		22

Detailed rating

  • Accuracy of Charges
  • Customer service quality
  • Customer service waiting times
  • Line Quality
  • Range of services (call waiting, etc)
  		• 3.1
  		• 2.3
  		• 1.9
  		• 3.9
  		• 3.6
Previous page Next page Page 1 of 15 | 1 to 10 out of 148 Review(s)
  • 9 of 10 Ciao users found the following review helpful
    Picture of PPatel123

    PPatel123

    1 Star For a peaceful life...Don't even bother! 17/09/2007
    User doesn't recommend the product

    Advantages Advantages Given that my phone line still hasn't been fixed after 2 months... I cant think of a thing!

    Disadvantages Disadvantages Bad Customer Service. Incompetent technicians (they sacked one) and they don't always turn up.

    Virgin Media provide the WORST customer service I've ever experienced!!! My phone stopped working on the 2nd of July when they came round to fix our cable TV. It is now the 17th September and after several promises that someone will come round to reconnect our phone, nothing has been done! Each time they don't turn up it takes another 2 weeks till the next available appointment. When someone does turn up... well funny enough they give me a new appointment and tell me ironically that my phone isn't working!!! I'm absolutely stuck! Finding another provider means paying new connections fees ... more
  • 1 of 4 Ciao users found the following review helpful
    Picture of ferialanees

    ferialanees

    5 Stars i am happy from virgin media 17/08/2007
    User recommends the product

    Advantages Advantages good customer service, good and cheap

    Disadvantages Disadvantages sometime internet get slower than usual

    i have been with virgin media now for about 8 months. i am very pleased of their service i got a landline plus medium size broadband. calls are cheap, internet sometimes get slower than usual and sometimes it stop working for couple of hours if there is a technical problem in the area. the staff i spoken with have very high customer service skills and always happy to help you. i have never got any billing mistake and overall i think their service is good and cheap. i have recomended my sister to get virgin media services and she will get it by end of this month. i myself order it for her ... more
  • 5 of 9 Ciao users found the following review helpful
    Picture of chezzajd

    chezzajd

    3 Stars ntl/virginmedia 13/08/2007
    User recommends the product

    Advantages Advantages great value for money packages

    Disadvantages Disadvantages billing department

    i have the full package with ntl now virgin media. although i am not sure why. my bills are always incorrect and not sligtly wrong either usually between 10 and 100 pounds wrong. i have had the same package for over a year for the fixed price of 45 pounds i dont think i have ever had a bill for that amount. thats the first thing, the second, you phone up and speak to a polite employee who procedes to tell you that they dont have the power or facilities to access you bill details, therefore placing you on hold. after aproxx 20 mins you are finally sorted, so my conclusion with ntl/virgin media ... more
  • 3 of 7 Ciao users found the following review helpful
    Picture of MissHSV

    MissHSV

    1 Star Miss 12/08/2007
    User doesn't recommend the product

    Advantages Advantages NONE!

    Disadvantages Disadvantages EVERYTHING! Poor service from the internet & it's staff

    God help you if you need an engineer to come out & actually turn up! 3 times they let me down & tried to say i wasn't booked in etc! Dreadful customer service from the service engineers lady supervisor to the idiot supervisor that turn up at my property after his engineer trampled all over my flowers to check my cable on my land for my neighbours without even asking to enter my property! Complaints put in writing to OFTEL, turned out to be a watse of time since the engineers lied about trampling my flowers saying they slipped (it was a drought at the time so had a water hoe ban!). Bunch of ... more
  • 35 of 35 Ciao users found the following review helpful
    Picture of nick979

    nick979

    2 Stars An old friend back? I dont think so!! 08/03/2007
    User doesn't recommend the product

    Advantages Advantages all in one package, only one bill, teleport tv

    Disadvantages Disadvantages poor customer service, offshore call centres, long wait times, understanding and lack of training

    Up until a year ago, I had been with NTL when I was in Aldershot. When I moved to Sheffield I transferred the number to Telewest (I think their the same really) and the service wasn't too bad at all. Well I would have to say it was completely faultless really as I didn't have to contact them at all in the beginning. The internet service was fantastic, never had a problem at all with that service. The phone was great no problems there either. The television package with them was great way back when. At the time you were able to choose a selection of channels rather than the packages they have ... more
  • 4 of 11 Ciao users found the following review helpful
    Picture of TEDDYSBOOKS

    TEDDYSBOOKS

    1 Star NTL NOW VIRGIN MEDIA - THE POOR TALE OF A PHONE 08/03/2007
    User doesn't recommend the product

    Advantages Advantages AS NTL CHEAPNESS

    Disadvantages Disadvantages AS VIRGIN MEDIA THEY MAKE NTL LOOK VERY GOOD - TERRIBLE!

    I HAVE HAD AN NTL PHONE FOR A YEAR. A PART FROM NEVER GETTING A CORRECT BILL, THE PHONE WORKED FINE. WITHIN DAYS OF VIRGIN MEDIA TAKING OVER - MY PHONE IS OUT OF ORDER. HAVING PAID MY DD NO SERVICE. I PHONED THE CUSTOMER SERVICES SPOKE TO A LOVELY MAN IN INDIA WHO ASKED ME TO "SLOW DOWN" AS HE COULD NOT UNDERSTAND ME. THREE REQUESTS FOR A CALL DIVERT TO CUSTOMER SERVICES FAILS. IT TOOK OVER 15 MINUTES TO GET THROUGH TO THE DEPARTMENT THAT DEALS WITH FAULTY PHONES. EVENTAULLY I HAD TO PUT THE PHONE DOWN AS IT WAS A WASTE OF TIME. EACH SUBSEQUENT ATTEMPT TO PHONE............. THANSK FOR YOUR ... more
  • 4 of 5 Ciao users found the following review helpful
    Picture of bigbenn5576

    bigbenn5576

    1 Star Ntl services 11/10/2006
    User doesn't recommend the product

    Advantages Advantages you can have three services (phone, television and internet) with one provider and on one bill

    Disadvantages Disadvantages the customer service is beyond poor, the billing is rarely correct and the company are making no attempt to sort this out.

    I switched over to NTL in 2002 because I moved home and wanted all three services and at the time BT were a bit behind the times and offering lower grade services than those of NTL. From the point of joining the customer services were at best a joke! Every time I rang the customer service team, which was much more often than you would expect because of the poor service, I was subjected to long waits and being passed around advisors like a parcel at a kids birthday party, basically because the advisors were seemingly either incapable or unwilling to do their jobs competently. My cable modem ... more
  • 6 of 11 Ciao users found the following review helpful
    Picture of brownie1480

    brownie1480

    1 Star NTL, are they the worst company ever? 22/06/2006
    User doesn't recommend the product

    Advantages Advantages Cheap packages for new comers

    Disadvantages Disadvantages Terrible customer service

    I switched over to NTL in 2003 from BT when i saw a leaflet about the phone and tv package for £30 a mth, with calls to landlines being free all day for up to an hour which to me was great, but after only having the sevice for 3 mths, i noticed on my itemised bills that i was being charged for ringing local numbers even though i was paying alittle extra line rental for them to be free, i rang customer service, and it was all sorted and that was that, then a year later i ordered the basic broadband from them, costing £17:99 a mth, installed it etc no problem, everything was working fine and i ... more
  • 1 of 16 Ciao users found the following review helpful
    Picture of MisterGrumpy

    MisterGrumpy

    2 Stars NO MORE FREEPHONE CUSTOMER SERVICE NUMBERS 23/03/2006
    User doesn't recommend the product

    Advantages Advantages Free local calls at the weekends

    Disadvantages Disadvantages Appalling customer service.

    Whenever I have had to report my phone line as being faulty or query my account it has taken at least 20 minutes to get through to Customer Service. This delay has only been acceptable because the waiting time is free because the number you dial is 0800. Now from 8th MAY 2006 NTL propose to change this to an 0845 number and charge at lo-call rates. This is a disgraceful state of affairs as it means that the longer NTL keep you waiting on line the more money they are making out of you !! Even worse than this if you have a problem with Broadband the new number will be an 0871number (10p per ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of newty1977

    newty1977

    4 Stars Convergent Services - The future? (NTL) 23/01/2006
    User recommends the product

    Advantages Advantages 3 in 1 package - competitively priced

    Disadvantages Disadvantages Slow Digi-box set-top

    I moved home, after 7 years at my previous address at the end of July 05 and used the opportunity to look at my out goings and service providers, which included landline telephone provider, internet service provider, and stat-alite (or should we call it multi-rubbish channel provider) providers. After beginning my research and seeing a very good deal that suited me down to the ground immediately, I actually continued with a process that is usually reserved for my female friends when shopping on a Saturday, or any (for that matter), afternoon ... and that, my readers, was to persist with the ... more
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