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Home > Internet > Online Shopping > .co.uk Online Shopping > Redhillappliances.co.uk

User Reviews

for Redhillappliances.co.uk

Rating Summary based on 31 reviews

  • 5 Stars
    		19
  • 4 Stars
    		0
  • 3 Stars
    		0
  • 2 Stars
    		0
  • 1 Star
    		12

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  		• 1.3
  		• 1.7
  		• 2.0
  		• 2.3
  		• 2.3

Review attribute filters

Previous page Next page Page 1 of 4 | 1 to 10 out of 31 Review(s)
  • 0 of 4 Ciao users found the following review helpful
    Picture of tcord

    Level 1 tcord

    Member since 25/01/2013

    Reviews written: 1

    1 Star Beware 25/01/2013

    Advantages Advantages None

    Disadvantages Disadvantages They are in the business of taking money and not delivering any goods

    Our story is similar to any negative story you can find about them in the internet: we ordered appliances from this store, after few weeks and no sign of the order (they claimed there was a delayed delivery from manufacturers), we cancelled. Despite the promise to refund within 30 days, nothing was credited to our account. After further two weeks of calls/emails to polite, but totally useless sales and account teams, we understood that they were not going to pay us back and claimed money from our credit card company under Section 75. We would recommend to stay away from this shop. By they way ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of huwm

    Level 1 huwm

    Member since 04/12/2012

    Reviews written: 1

    1 Star Good company gone down hill 04/12/2012

    Advantages Advantages None

    Disadvantages Disadvantages Awfull customer service, reliability.

    Having used the company previously 5 years ago, I didn't read recent reviews. The customer service from this company is now appalling, like a completely different company. I ordered a NEFF microwave and AEG fridge/freezer with a 7-10 day delivery estimate. After 7 days I phoned to check on the delivery date. Products were not in so they required to check with the manufacturer. They called back with a date 7 days later. On the day at noon I phoned to check. Found I was on the delivery list but no product sent out. On investigation they had not placed the order with the manufacturers in the ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of staceymoar

    Level 1 staceymoar

    Member since 21/08/2012

    Reviews written: 1

    1 Star Issue resolved 21/08/2012
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages None

    I am pleaed to say Redhill has issued me with my refund. Original issue: I bought a Fisher & Paykel dishwasher from Redhill Appliances back in July for £599. When they couldn't honour the original delivery date I cancelled the order, as I found an alternative supplier who could deliver for the original date. Redhill Appliances' customer services understood my problem, were happy to cancel my order and told me I would receive a full refund. THIS WAS 5 WEEKS AGO and I have received no refund. I have phoned them 4 times and each time I was told "it will be with you soon". In desperation I wrote ... more
  • 1 of 5 Ciao users found the following review helpful
    Picture of usamagpie

    usamagpie

    1 Star Buyer beware 10/11/2010
    User doesn't recommend the product

    Advantages Advantages Price

    Disadvantages Disadvantages Everything else

    The price was good, but basically I got a duff product months ago and I'm still being fobbed off by customer services. Not sure whether to blame them or the Manufacturer but either way, these guys are in the retail business and they seem to think the way to treat customers is to refuse to take their calls and give them made-up information. Unless I see resolution in the coming week (their latest promise), my next call will be to a lawyer. Needless to say there has been no offer of a refund! Quick to take your hard-earned cash, but very very slow to resolve issues and worse than that, seem to ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of BillyFishShop

    BillyFishShop

    1 Star Nearly six weeks and no goods and no money 08/10/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages No goods. No refund. No customer service. Sums it up, really.

    I ordered an oven from Redhill Appliances after it was recommended by Which and Redhill was listed on that site as a supplier who had it "In stock". I ordered on-line and received a prompt phone call taking payment but I was told the item wasn't in stock at all and would take 7-10 days to arrive and they would phone me to arrange delivery. 10 days later I'd heard nothing so I rang and was told it still wasn't in stock but would be in "on Friday" and they would ring me. I rang them on Friday because there was no promised phone call from Redhill Appliances and was again told "Next week" ... more
  • 1 of 3 Ciao users found the following review helpful
    Picture of briansampson

    briansampson

    5 Stars Very good redhill appliances 02/08/2010
    User recommends the product

    Advantages Advantages price and range

    Disadvantages Disadvantages delivery only one day a week to Newcastle

    The prices on the website were very good, so i phoned to hopefully get a better price for 7 appliances. The overall price was significantly cheaper than elsewhere, and i was told about 3 weeks to receive them all. An invoice was then e-mailed to me confirming all of this. About 8 days later i got a call from the redhill appkliances warehouse to arrange delivery for the following day. Great. The driver arrived at the very beginning of the 3 hour delivery slot and put all machines into my kitchen. Unfortunatey the cooker hood was damaged, but they ordered a replacement one and that was swapped ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of goonerbuoy

    goonerbuoy

    5 Stars Washing machine 05/07/2010
    User recommends the product

    Advantages Advantages ALL VERY GOOD

    Disadvantages Disadvantages HAD TO INSTALL WASHER MYSELF AS THEY DONT OFFER CONNECTION WHERE I AM

    I WOULD LIKE TO RECOMMEND THIS COMPANY, AS THEIR PRICES ARE VERY GOOD AND THE DELIVERY WAS FIRST CLASS. THE WEBSITE WAS VERY EASY TO USE, AND THEY HAVE A VERY LARGE RANGE TO CONSIDER. I ALREADY HAD A GOOD IDEA OF WHAT I WANTED AND FOUND IT ON THEIR WEBSITE. A CALL TO THE OFFICE AND THEY GAVE ME ADVICE AND CONFIRMED THAT IT WAS A VERY GOOD MODEL TO CHOOSE. I ORDERED ON THE PHONE AND GOT AN INVOICE E-MAILED STRAIGH AWAY. 5 DAYS LATER THEY PHONED TO BOOK DELIVERY TO ME 3 DAYS LATER. THE DRIVER ARRIVED PROMPTLY AND UNPACKED IT FOR ME. THE OLD MACHINE WAS TAKEN AWAY AND I GOT PAID FOR IT AS WELL ... more
  • 3 of 7 Ciao users found the following review helpful
    Picture of magicman01

    magicman01

    5 Stars helpful and knowledgable 02/07/2010
    User recommends the product

    Advantages Advantages Quick delivery, excellent pricing, lovely showroom

    Disadvantages Disadvantages None spring to mind

    I visited the showroom in Croydon, initially looking for a cooker hood. I spoke with a little chap called Lee who was extraordinarily helpful, and seemed to know his products inside out. The showroom was well stocked and tidy, and I was made to feel very welcome. I settled for an Elica Space, and Lee arranged for his fitter to come around and make sure it would fit okay, as it is a very large hood. The fitter (Charles) arrived as arranged and took great care to make sure there would be no problems come installation. The price was far better than i could find elsewhere, and delivery within the ... more
  • 0 of 6 Ciao users found the following review helpful
    Picture of GPGuest

    GPGuest

    1 Star Avoid this dishonest seller of home appliances 18/05/2010
    User doesn't recommend the product

    Advantages Advantages Low price, but for a reason...?

    Disadvantages Disadvantages Terrible customer service and constant lies

    Avoid this dishonest company! I ordered a Miele tumble dryer in January, with a promised 2-week delivery time. It never came despite much chasing. Twice, deliveries were scheduled but then cancelled on the day before. Redhil blamed the manufacturer, though other stockists had the same item in stock and Miele told me there was no problem with that model. After 2 months of waiting I cancelled the order, but then it took 2 more months of chasing to get a refund. Each time I called about the refund they promised it would be credited to me immediately, but every time was a lie and the refund never ... more
  • 4 of 8 Ciao users found the following review helpful
    Picture of fanny_so30

    fanny_so30

    1 Star Awful serice from a company of rip off merchants 31/01/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages poor service, bad customer service, no delivery, items out of stock, not refunding

    I brough a washing machine fom them on 20th December and was told item was in stock and would be delivered in a few days. After many phone calls and excuses ( it was out of stock, a vehicle breakdown and then snow) it still had not arrived a month later! Called up to cancel as couldn't wait any longer. I was promised an immediate refund but 10 days later and they still haven't put the money back into my account. It's way over 300 pounds and I feel like they have just taken my money and not care about anything else You can't email them either so if you have an issue you must call. In the end I ... more
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