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User Reviews

for Servista

Rating Summary based on 4 reviews

  • 5  Stars
    2
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    1
  • 1 Star
    1

Detailed rating

  • Accuracy of Charges
  • Customer service quality
  • Customer service waiting times
  • Line Quality
  • Range of services (call waiting, etc)
  • 4.0
  • 3.7
  • 3.3
  • 4.3
  • 4.0

Review attribute filters

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  • 8 of 11 Ciao users found the following review helpful
    Picture of pointbreak_surfer

    pointbreak_surfer

    User recommends the product

    Advantages Advantages All done by email/online User Account

    Disadvantages Disadvantages None known

    Servista is the best Telephone Provider I have ever been with. All their services are online/email and I find this so much better than receiving a bill in the post, some post does go astray - with email billing it always hits your inbox. Once you have activated your account, you have full control of which services you would like to be added to your account from your Control Panel. UK call charges are cheaper than BT and their WorldCall option has calls to Europe at much lower rates than BT. You can look at all your current/previous telephone bills online and analyze them in so many ways; by ... more
  • 17 of 17 Ciao users found the following review helpful
    Picture of naked

    Level 1 naked

    Member since 26/07/2000

    Reviews written: 12

    User doesn't recommend the product

    Advantages Advantages None I can think of - they are as clueless as worldonline

    Disadvantages Disadvantages poor customer services, broken promises, inefficient billing process

    I was foisted onto Servista when Worldonline / Tiscali /whatevertheyarecalledthisweek quit the telecoms provision market. I thought I had seen the last of the incompetance and ignorance of some telecoms providers, I was so wrong. At first it all seemed straight forward even when the first month payment failed, that I could puit down to a break down in communication between us. However since then, Serrvista have cost me money in bank charges when the E-Bill notification failed to arrive in my in box. despite numerous attempts to get an explaination of this, and promises by a manager who was ... more
  • 9 of 11 Ciao users found the following review helpful
    Picture of ordy

    ordy

    5 Stars Great Servista 15/10/2001
    User recommends the product

    Advantages Advantages No Hastle, saves money

    Disadvantages Disadvantages Some people prefer paper bills

    I have been a customer of www.servista.com for over a year now. I get telephone, gas and electricity on one online bill - no paperwork, just a simple DD each month. Each service is cheaper than BT, British Gas and London Electricity. You can probably get slightly cheaper individually by shopping around, but this seems a real easy way of saving money with next to no effort. The telecom product keeps your existing BT line and phone number and you stay in the phone book and have all the select services. Apparently BT still fix the line if it goes down but that hasn't happened to me. Customer ... more
  • 36 of 37 Ciao users found the following review helpful
    Picture of tartantribe

    tartantribe

    User doesn't recommend the product

    Advantages Advantages Online access to your bill

    Disadvantages Disadvantages Disastrous billing procedures

    Paying for something these by Direct Debit is a standard procedure, you would think. And you would think that an online internet based phone provider would be adept at updating such data from the site, especially when specifically advised by a customer to do so. You might think they might be pretty good at sending out e-mails to customers when things go wrong with the payment in order to set the problem right. You'd think that, but if you are dealing with Servista, you'd be wrong. What follows is probably not a very balanced review of the service. Rather it is my impassioned rant against a ... more
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