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Home > Entertainment > TV > TV Channels > Satellite/Cable/Digital > Lifestyle / Entertainment > Shopping Channel - Ideal World

User Reviews

for Shopping Channel - Ideal World

Rating Summary based on 85 reviews

  • 5 Stars
    		2
  • 4 Stars
    		5
  • 3 Stars
    		7
  • 2 Stars
    		10
  • 1 Star
    		61

Detailed rating

  • Quality and consistency of programmes
  • Quantity of advertising
  • Range of programming
  • Value for money
  		• 2.6
  		• 2.9
  		• 2.5
  		• 1.9

Review attribute filters

Previous page Next page Page 1 of 9 | 1 to 10 out of 85 Review(s)
  • 2 of 10 Ciao users found the following review helpful
    Picture of fazen

    Level 1 fazen

    Member since 12/09/2012

    Reviews written: 3

    1 Star I think my mattress and pillows must be on someone else's bed! 12/09/2012
    User doesn't recommend the product

    Advantages Advantages try before you buy is attractive and so is flexi-pay

    Disadvantages Disadvantages bad delivery and poor customer service even when they acknowledge non-receipt

    Ordered Sleep Genie memory foam mattress, two memory foam pillows and a memory foam topper on flexi-pay on 29/8/12. The site did not take my 10% off code on this order and I could not see this until the next day because the order does not show up immediately. Tried to amend the order but there is no facility to do this, once you have placed an order, you must take delivery of it unless you ring and cancel before it is shown on your account apparently according to customer services. I have emailed the code as advised by customer services but there has been no response over the two weeks since ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of luci5

    luci5

    1 Star Horrendous customer service, no full refund almost 7 weeks later 04/04/2012
    User doesn't recommend the product

    Advantages Advantages None, there is nothing you can't get elsewhere with less hassle

    Disadvantages Disadvantages Horrendous customer service, only contactable on expensive telephone numbers

    I ordered a memory foam mattress from Ideal World. Just after I had placed the order online I realised it was only 2cm of memory foam and not 2 inches as I thought. It was late at night and it said their customer service lines were open 24 hours so I phoned them on an expensive 0871 number. It took about 15 mins before the line went quiet and I realised no-one was going to answer. I then cancelled by email. Fortunately I decided to call them again next day and they said it was too late to cancel the order, but they would stop the delivery. That was on 19 February 2012 and it took them 4 weeks ... more
  • 0 of 7 Ciao users found the following review helpful
    Picture of mickey888

    mickey888

    1 Star Rubbish Service Rubbish Company 08/09/2011

    Advantages Advantages deliver within timescale

    Disadvantages Disadvantages bad returns policy, unhelpful service, ignore emails, takes your money and runs

    Ordered goods which have to say arrive within the delivery time, but completely different goods to what i paid for! after calling was told if i wrap the goods, take them to the post office and post them back, give it 3 days to arrive then a further 2 days to be processed then 7 days later i can expect to get what i paid for! I was fuming, called the company for 3 days, with advisers telling me i would get a call back, nothing! emailed them and nothing!! no one seemed to care! they took my money a day after purchase, i should have an apology and been told the replacement correct goods would be ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of JulesM999

    JulesM999

    1 Star Staff try hard in the studio shame about the customer service! 08/01/2011
    User doesn't recommend the product

    Advantages Advantages Flexi pay is probably good for budgeting families

    Disadvantages Disadvantages Very poor customer service if there is a problem.

    Until 4 years ago I was a hardened shopaholic and couldn't live without my carrier bags from certain stores. I was then introduced to QVC and was converted and have purchased dozens of branded products from them ever since. I tried Ideal World the first time and bought a halogen oven from them. It was not a branded product and when it arrived it was all scratched and not of good quality so I returned it. BE AWARE IT IS NOT THEIR POLICY TO REFUND POSTAGE COSTS AUTOMATICALLY EVEN WHEN GOODS ARE DAMAGED. YOU HAVE TO SPEND MORE MONEY TO CALL THEM AND ASK FOR P&P REFUND. Also when I left negative ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of JON051

    JON051

    1 Star Ideal world....I don't think 27/06/2010
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages customer service is non existant

    Purchased a pair of Oleander standard tree's from ideal world, they were delivered about 3 weeks after ordering. found them in a cardboard box which had been thrown over my gate in to my back garden!. opened the box one of the tree's had brown crunchy leaves and the other was just hanging on. the delivery note said they had been despatched on the 11th June and I received them on the 21st June so they had been in transit for 10 days. I emailed Ideal world customer service but I dont expect a reply as they have never replied to any other email I have sent them. I have managed to save one of the ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of pratz

    pratz

    1 Star Rubbish Delivery times 07/05/2010
    User doesn't recommend the product

    Advantages Advantages none. how can I write about something I never received

    Disadvantages Disadvantages Lost money.

    This shopping channel celebrating 10 years of on-air selling. I don't know how they have lasted this length of time . I give up waiting for replies from their so called customer services!!!! Try emailing, you have more chance of winning the lottery than getting a reply . Phoning is a laugh, go through all the rigmarole of the automated customer service menu and then at last directed to an adviser? ,get put on hold for another 10 minutes and the get cut off. All at the cost of 10p per minute. I ordered items over a month ago, they have taken my money two days after the order and nothing for it ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of oncebitten2

    oncebitten2

    1 Star Overpriced 03/05/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Impulse buying you obviously overpay the value of the goods

    Be very careful about impulse buying on this channel. I bought a Cooper sewing machine on this channel last month for £134.99 plus postage. The exact model is for sale on Coopers own website for £79.99 plus free gifts and free postage. There is nothing wrong with the machine but I feel overcharged as I was taken in by the demonstrator going on about how cheap it was. I have complained to Ideal World and have been contacted by two customer service operators thanking me for the email, but they could not help as they did not have access to my email. Therefore there is no customer service. I will ... more
  • 1 of 2 Ciao users found the following review helpful
    Picture of Mousewife17

    Mousewife17

    1 Star AVOID 10/03/2010
    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages You get ripped off

    Avoid "Ideal World" at all costs! I bought a Ewbank Power Turbo Floor Sweeper which arrived faulty. I rang Customer services (10p a Minute) to arrange pick up a week later. I waited in all day and nobody turned up. I rung again to be told another date. Finally Home Delivery Network collected. I waited a week for a replacement and was told by email that it would take 21 days for a replacement to be delivered. I live about 20 Miles away from "Ideal World" in Peterborough. I'm a patient person and I waited 21 Days, guess what? No delivery. I rang Customer service again (Indian Call centre) and ... more
  • 1 of 3 Ciao users found the following review helpful
    Picture of MadCow1647

    MadCow1647

    1 Star Not Such an Ideal World - Never Buy from this Channel 23/01/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Call centre in India -only one number to dial - cannot get numbers for any other part of the busin

    After procuring a phone in July 2009 I am still in dispute over the return of the faulty goods to this shopping Channel The after sales service named Customer Service in my opinion is the worst I have ever dealt with After numerous phone calls since August 2009 I sent a letter of complaint detailing all plus proff of posting in December 2009 as requested by the Customer Service department Jan 2010 and I am still no further forward. I called them alst night and the phone call looking back I am surpsised I did not just fall over laughing in my opinion Can you tell me how you reimbursed my ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of thebighat

    thebighat

    1 Star It is not an Ideal World 07/12/2009
    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages Very bad and costly returns procedure and poor customer service

    Watched the presentation for a Ubisurfer they made it sound fantastic, so I duly ordered one along with a carry case. Delivered 4 days later but no carry case not, fantastic almost useless so I decided to return it big mistake that! 1 A long involved costly call to get returns policy. 2 Return by registered post at near £9 plus another letter with proof of posting to different address. 3 Another long call to cancel the carry case I could not make service assistant understand I had no need for item as the Ubisurfer had been refunded, yes it happened with no fuss. 4 The letters arrive stating ... more
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