26 of 38 Ciao users found the following review helpful
I informed Taylor Price of a motoring offense . Shortly afterward I receive a rude letter (also from unreadable MD name -Alan Parry or similar) saying they have been trying to contact me to pay a balance and that unless I phoned my policy would be cancelled. Strange as they phone every week trying to sell me warranty insurance! and have my home work and mobile phone numbers. Bye Bye Mr Parry or whatever your supposed name is. Nice doing business with you while it lasted!
23 of 41 Ciao users found the following review helpful
After writing my negative review on this website and sending a complain letter to them I was called within hours and my complain was handled satisfactory by refunding my £33. What happened: I had a phone conversation with them where they updated my wifes details from a temporary license holder to a full license holder for free.5 days later a letter saying they will cancel the insurance unless I pay 33£ to upgrade my wife. They were not willing to listen to their phone recording files.I am currently working with the financial ombudsman.
34 of 37 Ciao users found the following review helpful
I took my car insurance with these people as they were the cheapest, but it was a mistake I've made before but I won't again! Extremely rude on the telephone, incorrect advice given to me, when I complained that they had wasted my time by omitting to reply to a letter and expecting me to guess the answer, I had the phone slammed down on me. Still waiting for the refund after the policy was cancelled, apparently it's in process. I'm voting with my feet.
19 of 22 Ciao users found the following review helpful
I month after getting my insurance through this company, i received totally out of the blue a registered letter saying & I quote " You are advised to obtain cover elsewhere". It gave me 7 days from the date of the letter, which by the time I received it gave me 2 working days to arrange insurance! I am also being charged by them £20 for doing this. There is no explanation of why they want to do this, & I have tried to call all of their 0844 numbers and all are uncontactable!
28 of 29 Ciao users found the following review helpful
I was contacted by Taylor price and was quoted a very good price for my house building and contents insurance, however when i changed my bank details i was threatened with court action for default on a payment . My other insurance companies and other companies affected by my change of details contacted me in a very polite manner and were happy to take my new details. Please tell me why do Taylorprice have to resort to this manner of strong arm tactics . I for one will be taking my custom elsewhere in future
25 of 29 Ciao users found the following review helpful
A good value product was somewhat soured by a letter bordering on the rude from a man called "managing director" whose signature was untranslated. Looks like Adam or Alan Parry or Paty?? My alleged sin was that it was reported to me that a direct debit did not go through. I had no idea of this and have imediately corrected the perceived error. Sadly you must think twice about these people if you don't want an oversight or administrative error at your bank or on your part to be met with immediate brusque letters threatening legal action. These are, apparently, not
4 of 8 Ciao users found the following review helpful
Advantages staff with personality; good systems; straightforward information
Disadvantages they know an awful lot about you!
I cannot recall how I fell into the arms of these people - but they are good. I have my house and car insurance with them, and when I had a bike, they dealt with that too. Regarding the house insurance, I have several large trees very near the house, it was not a problem - none of that sniffiness you get with some brokers. Regarding the car insurance; no rejection due to modifications ( it has lpg) and every year I check the prices, ask other companies for a quote and have never found a cheaper quote yet. They are not perfect, but do their best - the paperwork is simple and minimal, and they ...
32 of 32 Ciao users found the following review helpful
Advantages Friendly, efficient service with competitively priced policies.
Taylor Price & Co were founded in 1974 and were pioneers in the field of direct insurance sales, being one of the first direct insurance providers in the country. From the start, they have invested heavily in staff training and technology. They use one of the best computerised insurance administration systems in the country (from Cheshire DataSystems Ltd) and this is backed up with a sophisticated call centre system from Mitel to ensure all enquiries are promptly handled, together with an advanced voice recording system from Eyretel, which has largely allowed them to dispense with ...
2 of 4 Ciao users found the following review helpful
Advantages Cheap rates
Disadvantages None that I am aware of
I thought my original insurance company were cheap, but these guys beat that by over £100. I was told about them by my friend who is also a customer. He said they gave him a good quote, but I didn't expect the difference to be so great. So far, I haven't had any accidents (touch the proverbial piece of wood) so can't give an opinion on how the service is from that point of view! However, the documents came through promptly, and the person on the phonme was very helpful. I will be upgrading to a new car soon, so will update the opinion based upon the new quote I receive. *Update* 30/01/01 OK ...