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Home > Internet > Online Shopping > .com Online Shopping > Tesco.com

User Reviews

for Tesco.com

Rating Summary based on 186 reviews

  • 5 Stars
    		69
  • 4 Stars
    		55
  • 3 Stars
    		15
  • 2 Stars
    		28
  • 1 Star
    		19

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  		• 3.2
  		• 3.2
  		• 3.6
  		• 3.5
  		• 3.5

Review attribute filters

Previous page Next page Page 1 of 19 | 1 to 10 out of 186 Review(s)
  • 0 of 4 Ciao users found the following review helpful
    Picture of peter1717

    Level 1 peter1717

    Member since 03/04/2013

    Reviews written: 1

    1 Star Delivery drivers do what they want. 03/04/2013

    Advantages Advantages We don't have to go out in the winter weather.

    Disadvantages Disadvantages Rude and unhelpful driver.

    We have just stopped having groceries delivered from Tesco. Their advertising says deliveries will be to your fridge door: don't believe it. The small print says it's up to the driver, and we've twice had one in recent weeks who has refused to take our order up just one flight of stairs. What's more, he was very surly and rude about it. Tesco Customer Services say that it's up to the driver whether he takes anything beyond your front door, so be warned. They also say that they will take the driver's poor attitude up with the branch: I'll post an amendment to this review if anything comes of ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of waaciao

    Level 1 waaciao

    Member since 05/03/2013

    Reviews written: 1

    4 Stars Tesco Online Services 05/03/2013
    User recommends the product

    Advantages Advantages I think that Tesco's online delivery is fast but it probably depends on your location.

    Disadvantages Disadvantages You must know what you want before buying online because it will be a total waste of resources.

    I was always skeptical about buying groceries and other food products online especially knowing that i was surrounded by so many supermarkets and i could get to choose exactly what i want. The Co-operative and Lidl are just within 0.40miles away from home, Tesco is about a 0.80miles away and Morrisons is just in the city centre roughly 1.2miles from home. Basically Tesco wasn't my favorite grocery shop until two days ago though i shop there sometimes. My younger sister is familiar with Tesco online store and she had used it a couple of times. until two days ago i wouldn't have realized how ... more
  • 1 of 4 Ciao users found the following review helpful
    Picture of GSXR1000

    Level 1 GSXR1000

    Member since 23/12/2012

    Reviews written: 1

    1 Star Tesco Click and collect 23/12/2012
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages You still have to go shopping elsewhere

    Tesco click and collect Haydock store 23/12/2012 What a joke, no potatoes, no milk, no veg, no matchmakers. Pick-up point did not open on time, twenty minutes late before any goods went into any cars and then it was just dropped at the back of the car for you to load yourself. However the manager 'Will' did explain the shortages. "People keep buying things in the store! In-store customers have priority so there is no point in ordering goods early, as I did, because you just get what is left in the store at the time they do the picking. The moral of the story is, don't use Tesco click and ... more
  • 6 of 8 Ciao users found the following review helpful
    Picture of busdodger

    Level 1 busdodger

    Member since 23/09/2012

    Reviews written: 1

    1 Star Tesco,com - Worst customer experience I've ever come across! 23/09/2012
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Unreliable, disorganised, useless - Combination of failure to delivery and lack of communication

    Would definitely recommend that you avoid using Tesco.com's home delivery service if at all possible. Last night we were due to receive a delivery early in the evening (6pm). An hour and a half later, this still hadn't arrived and we had had no communication from Tesco so we contacted their customer services. Not only do they charge this as an 0845 number so that they can make money off users contacting them, they were unable to help us in any way shape of form. On that first call they informed us that they didn't know where the delivery was and couldn't contact the driver or store it was ... more
  • 0 of 6 Ciao users found the following review helpful
    Picture of fiona1407

    Level 1 fiona1407

    Member since 17/04/2012

    Reviews written: 1

    1 Star www.tescobathrooms.com 17/04/2012
    User doesn't recommend the product

    Advantages Advantages reasonably priced bathroom suite

    Disadvantages Disadvantages standard of delivery, condition of item on arrival.

    I purchased a tesco bathroom suite in January. After providing all my contact information and completing the purchase I was sent an email with delivery information. I was informed that a member of staff would call me to arrange delivery. This did not happen. I had to call Tesco to query the delivery date and time as I had not been contacted, this call took place in March, two months after I placed my order. Fortunately I was not in a hurry to install the new bathroom. I arranged delivery for the week of the 23rd March, I was told the bathroom would arrive within 7 days prior to the 23rd. I was ... more
  • 20 of 20 Ciao users found the following review helpful
    Picture of rolandrat123

    Level 6 rolandrat123

    Member since 23/03/2012

    Reviews written: 371

    5 Stars Tesco.com - my saviour! 03/04/2012
    User recommends the product

    Advantages Advantages Easy to use - great home delivery service.

    Disadvantages Disadvantages Sometimes it is nice to look at items in person.

    --Tesco.com-- --Online Grocery Shopping-- I was delighted when our local rural Tesco began doing home deliveries many years ago. Being ill and weak it was a godsend for our family - and the cost of the delivery is definitely more than worth it. --Website-- www.tesco.com. The website is easy to navigate. The first time you do an on line order it might take you longer - but once an order is 'saved' on the website you can refer back to it again - as most of us tend to buy lots of the same things each week. --Easy of Use-- Very easy to search and add items to your virtual shopping basket - you ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of daisyleex

    daisyleex

    4 Stars Tesco.com Review with images 21/07/2011
    User recommends the product

    Advantages Advantages Quick, easy, time saver

    Disadvantages Disadvantages Not always great quality food is picked by the 'pickers'.

    Using The Site I first started using the Tesco online shopping/delivery service a few months ago after hearing good reviews about it. Upon going to the website its main page is easy to figure out, with plenty of options of services to choose from but it's still quick and easy to read. The website doesn't allow you to browse without logging in, but it's extremely clear where you click to sign up. This process took me no more than 2 minutes as it's so quick and simple. It's free of charge to become a member and it's secure. Once you're signed up and signed in, the website will take you to the ... more
  • 19 of 19 Ciao users found the following review helpful
    Picture of kizzi100

    Level 2 kizzi100

    Member since 11/04/2011

    Reviews written: 19

    5 Stars "Every little helps" I agree! 01/06/2011
    User recommends the product

    Advantages Advantages Everything for me

    Disadvantages Disadvantages None

    TESCO.COM Tesco.com has a wide array of services which are extremely useful. The site is set out in a clear easy to use way, less fuss the better! I am mainly reviewing Tesco’s online grocery section but I have written a short piece about their other services as well: Tesco Direct Here you can buy essentials for babies and toddlers, phones, sports and garden equipment, toys, jewellery etc. Fresh Food & Groceries In this section you can order online and get the shopping delivered to you. There are recipe pages with step by step instructions and helpful tips. Wine by the case There is a range of ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of binkybinky

    binkybinky

    5 Stars Shopping made easy! 30/04/2011
    User recommends the product

    Advantages Advantages Takes less than 30mins

    Disadvantages Disadvantages Easy to forget things

    Recently, we have started having more and more of our grocery shopping delivered, this is so easy to do, just log onto www.tesco.com, open up an account and start shopping! At the top of the grocery section, you can choose which area you want to search, e.g Fridge, Frozen, Bakery etc... when you open any of these subsections, there are smaller menu's e.g for biscuits or baked beans. All the offer prices are marked, and it will advise you when you add a product, if its on buy one get one free or on any other promotion. There is a search box at the top of the page, which you can use to search ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of clar

    clar

    4 Stars Tesco.com - a service that checks out. 18/04/2011
    User recommends the product

    Advantages Advantages Hassle free, friendly/helpful drivers, reliable service

    Disadvantages Disadvantages Some products difficult to find on website,

    WHY DO I USE IT? I live in Glasgow city centre and most of the grocery shops near me are smaller convenience stores which have less range and are more expensive. I don't drive so doing a 'big shop' usually involves a taxi ride back and waiting outside a supermarket with umpteen bags waiting for a taxi to arrive in all weather isn't great. I used the home delivery service for the first time after moving into a new flat and needing to totally restock all of my cupboards. After I realised I could get in my shopping without having to get to the supermarket, spend time choosing products, queue at ... more
Previous page Next page Page 1 of 19 | 1 to 10 out of 186 Review(s)