Ciao - for people with opinions

Latest reviews Latest questions
Write a review Latest videos
Special offers
Home > Internet > Online Shopping > .com Online Shopping > Victoria Plumb - victoriaplumb.com

User Reviews

for Victoria Plumb - victoriaplumb.com

Rating Summary based on 82 reviews

  • 5 Stars
    		14
  • 4 Stars
    		2
  • 3 Stars
    		1
  • 2 Stars
    		11
  • 1 Star
    		54

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  		• 2.5
  		• 1.8
  		• 3.6
  		• 3.3
  		• 3.3

Review attribute filters

Previous page Next page Page 1 of 9 | 1 to 10 out of 82 Review(s)
  • 0 of 0 Ciao users found the following review helpful
    Picture of shropshire1

    Level 1 shropshire1

    Member since 28/11/2012

    Reviews written: 1

    2 Stars Products OK but customer service poor 28/11/2012
    User doesn't recommend the product

    Advantages Advantages item quality ok

    Disadvantages Disadvantages poor customer service and worthless promise of a price match guarantee

    Items I bought were branded differently to items I had nominally purchased on the website. When I checked I found I could have got them 25% cheaper elsewhere if only they had been accurate in the description of what they were selling me. When I raised this issue I was told that they are not allowed to use others brand names and have to change the names of all products - so how come everyone else can sell branded items then? I contacted customer services several times to explain and see if they would honor their price match guarantee, but no they won't due to a loop hole regarding matching the ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of kfordearp

    Level 1 kfordearp

    Member since 09/08/2012

    Reviews written: 1

    1 Star Terrible customer service 09/08/2012

    Advantages Advantages None

    Disadvantages Disadvantages Poor quality and bad customer service

    Do not buy from this company, their customer service is terrible and the quality is poor. Our toilet seat hinge broke a few weeks outside the one year warranty. it was made out of cheap plastic and not made to last. They refused to replace it, told us to buy and new one and if we didn't like it then complain to trading standards! Not a very professional company. Quality of bathroom overall is poor and it is not worth what we paid for it. They have a very nice website that telling you what great quality their products are and how they will last for years to come, but they do not want to know ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of sarsfeld

    Level 1 sarsfeld

    Member since 29/05/2012

    Reviews written: 1

    2 Stars Dreadful company 29/05/2012

    Advantages Advantages Looked nice on the website.

    Disadvantages Disadvantages Worse customer service ever, broken parts, parts that never arrived and no help.

    I ordered a whole bathroom suite. The bath arrived with a dent in the side, the side panels were chipped and finally there was a very simple piece missing from the shower. This piece can be bought anywhere. I have called every week now for 8 weeks awaiting a piece of plastic that stops the water coming out of the show, ie I can't use the shower. They have told me it would take up to 6 weeks, so we have passed this date and they are still out of stock. The customer service team have now idea what's going on and really don't care that you are inconvenienced. They just say the same spiel over and ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of pjheslin

    Level 1 pjheslin

    Member since 16/05/2012

    Reviews written: 1

    5 Stars Don't be put off by the reviews here 16/05/2012

    Advantages Advantages Price

    Disadvantages Disadvantages Somewhat limited selection

    When I read the reviews here I was nearly put off ordering from Victoria Plumb, but the monotonous sameness of the negative experiences here seemed less plausible than the broader variety of experiences reported elsewhere (e.g. TrustPilot). I placed two large orders and had no problem with either delivery and am very happy with the quality of the bathroom suites. I had to cancel one part of my order and clarify some points over the phone and the people I spoke to were helpful and knowledgeable. It is sad that so many of these review sites have been spoiled by false negative reviews by ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of Saftlad

    Saftlad

    1 Star Dismal Experience & Expensive Delivery 09/03/2012

    Advantages Advantages Good Range, prices

    Disadvantages Disadvantages Astronomical delivery charge, unhelpful staff, unable to deliver on promises

    Ordered a bathroom sink & vanity unit, and matching taps for basin & bath. Was told delivery would be on 2nd March so took a day holiday to be available. No delivery, no contact made at all. Following day, complained through their website, asking for a date when it would arrive. No response from that either, despite a confirmation email advising that someone would be in touch within 4 working hours. Today (1 week after expected delivery) I contacted them to cancel the order and was told that it was already on it's way to me and couldn't be cancelled, but I would have to refuse delivery when it ... more
  • 0 of 8 Ciao users found the following review helpful
    Picture of ghurka12

    ghurka12

    1 Star Avoid Victoria Plumb - Truly Awful Company 03/03/2012
    User doesn't recommend the product

    Advantages Advantages Good looking but have not received them so who knows??

    Disadvantages Disadvantages Awful customer service in fact non existent! No answers to emails, web messages or phone

    "Victoria Plumb, which sells bathroom fittings, is a truly awful company and should be avoided at ALL costs! I placed an order with them on the 4th February having been told that delivery would be within 24 hours! It is now the 3rd March and I have received nothing.... no goods, no notification, no responses to my constant e-mails and my messages via their website! Good looking product but what is the point of it if you do not receive it... my advise, and I am a professional contractor, is find another company and do not get sucked in by these guys and their so called "sales" which in reality ... more
  • 2 of 8 Ciao users found the following review helpful
    Picture of kjbutler

    kjbutler

    2 Stars Poor customer services and want to charge to re deliver faulty product 01/02/2012
    User doesn't recommend the product

    Advantages Advantages Good range of products and will price match but only if stated before you place the order

    Disadvantages Disadvantages Absolutely appalling customer services and un-helpful staff.

    We ordered a chrome towel rail radiator from this company and also radiotor valves. When it was delivered I could hear things clanking around inside the box and upon opening the box found that the warehouse had placed the valves in with the radiator loose, these had then casued little nicks is the chrome work.I then contacted Victoria Plumb and informed then of the problem and they said they would exchange the item but were intermating that it was not there fault that the valves had come loose!. They then tried to charge me for an arrange delivery of the new replacement as I wanted a time slot ... more
  • 3 of 9 Ciao users found the following review helpful
    Picture of 32golfersue

    32golfersue

    5 Stars Fantastic, would definitely use again. First class goods. 26/01/2012
    User recommends the product

    Advantages Advantages Excellent value for money and good customer service

    Disadvantages Disadvantages None

    We were really pleased with the whole experience shopping with Victoria Plumb. Ordered the goods and picked our delivery date to suit us. Normally you get a call on the day to say how what time it is going to be delivered. Unfortunately we didnt get this call. We did get the second call to say they were 10 minutes away. However, when the goods arrived the delivery was really good. They carried up all the boxes and patiently waited while we checked the goods. One of the 2 sinks was damaged. I phoned up victoria plumb and they were very polite and sorry and informed us that a replacement sink ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of mikee71

    mikee71

    1 Star PROPERTY DEVELOPER 05/01/2012

    Advantages Advantages CHEAP PRICES

    Disadvantages Disadvantages CHEAP PRODUCT VERY POOR SERVICE WHEN THINGS GO WRONG.

    WHAT CAN I SAY. AVOID THIS COMPAY. IF YOU PRODUCT TURNS UP UNDAMAGED IT WILL BE AMAZING. IF YOUR PRODUCT DEVELOPS A FAULT THEY WILL MAKE IT AS HARD AS POSS FOR YOU TO GET IT SORTED. HOPING THAT YOU WILL JUST GIVE UP. THE CUSTOMER SERVICES DEPT SHOULD BE RENAMED (USE YOUR IMAGIENATION) IM NOT JUST AN UN HAPPY CUSTOMER HAVING A RANT. IM A PROPERTY DEVELOPER AND I HAVE USED THIS COMPANY A FEW TIMES NOW, NEVER DOES ANYTHING TURN UP GOOD CONDITION. ITS ALSO A POOR QUALITY. I HAVE INSTALLATIONS NOW FAILING AFTER ONE YEAR AND ALL THEY SAY IS SORRY ITS OUT OF GUARENTEE. THEY WONT HELP YOU. THEY WILL ... more
  • 0 of 6 Ciao users found the following review helpful
    Picture of miffedconsumer

    miffedconsumer

    1 Star Goods Descriptions not accurate and inflexible customer service 14/11/2011
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages You may not get a usable product, unreliable

    Avoid this company is our advice. We recently bought a vanity unit described as 'Oak ...with basin' for a refit of our bathroom. The basin they supplied cannot be plumbed in without sawing bits out of the top drawer. Apparently this information is in the Terms and Conditions and not in the product description. A fact they admitted when the complaint was made. The item was delivered on a Friday evening and, as they don't offer a weekend support service, we had to buy another (lower profile) sink to fit the unit as the plumber and builders were booked for that weekend. Victoria Plumb refused to ... more
Previous page Next page Page 1 of 9 | 1 to 10 out of 82 Review(s)