outdoormania.co.uk

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Reviews - outdoormania.co.uk

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Excellent

“My opinion of Outdoormania”

published 04/11/2009

Very helpful representitives and professional serv...

Telephone lines close at 4pm.

Originally I was going to write this review to tell people how bad this company is, but after the way they handled the situation, I’ll rate them five star positive instead – I mean, I cannot be doing with gross incompetence but everyone is entitled to make a mistake, I suppose. The whole saga all...

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Not for me

None

No customer service, Rage, Anguish

Avoid these jokers at all costs. Ordered some expensive walking boots on the Lets Hike website early in the morning. Boots were showing In Stock for Next day delivery, great I thought! How wrong I was. No dispatch notice and stock still Awaiting Allocation the next morning set the alarm bells...

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Not for me

Pretty cheap, but on par with others if you shop a...

No response on phones or emails, glacial-speed ser...

Avoid this company at all costs - even if they appear cheap. - They take weeks to send the order (nearly 3 weeks in my case, and even then only part of the order), despite claiming that all the items were in-stock and they send stuff the same day if ordering before 2pm. - They also *never* answer...

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Not for me

published 09/01/2009

Rubbish! The delivery took three weeks and the wrong sized fleece arrived. On the telephone they agreed to replace it with another but only after they had received the wrong one back. I sent it first class that day since they promised to pay for that - (they never did). Then, two weeks later, they sent another wrongly sized one. Again I had to return it at my expense and they would reimburse (Oh no they didn't). They did eventually refund the money paid for the goods but not for ANY of the postage charges. I notice some decent reviews - they MUST be from the company. Avoid these rip off merchants. Try amazon instead.

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Not for me

published 07/07/2008

I wish I'd seen the other reviews on here before I ordered with Outdoormania! I too put in a big order (over £300) of skiing items. About 10% of items that were listed as 'in stock' on their website were not delivered with their first delivery and were noted as 'to follow', but arrived long after my skiing holiday. I promptly sent them back (March 2008) and I am still waiting for a refund for the items. They send emails in reply to my complaints that they owe me money but to date I have not received a single £ back for the items, delivered late, that I returned so neatly!!! GRRRR.

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Not for me

published 19/01/2009

AVOID AT ALL COSTS! I received my order of Craghopper trousers but had to return them for exchange as they didn't fit. I returned them the same day and they were received by outdoormania the next day. I am still waiting for the replacement pair. No reply to emails and can't get through on the telephone. I wish I had kept the pair that didn't fit and sold them on ebay! AVOID, AVOID, AVOID.....

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Not for me

published 31/10/2008

out door mania avoid impossible to contact by phone, emails dont get replyed, site says goods are in stock when there not and they say they'll deliver next day recorded delivery i dont thik so. dont believe a word of it avoid this site

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Not for me

published 15/01/2009

!!!AVOID!!!!! The worst web experience I have ever had, and I have been on the web for a very long time........... If you can find a supplier in New Zealand who will ship overland via tuk tuk, my advice is to go with them! Outdoormania.co.uk just don't deliver, they will tell you whatever they think you want to hear just to get the order. AND - They never answer the phone.. "Hello, this is outdoor mania, all of our agents are currently duping other customers into making an order, please call back later" Whatever happened to, "you are in a queue????" !!!!!AVOID!!!!!!!!

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Not for me

“Complete Con Artists!”

published 10/02/2009

NONE!

Take your money and never refund it when you retur...

PLEASE AVOID AT ALL COSTS!!!! I ordered almost £200 worth of skiing wear on the 26th January 2009 expecting the items to arrive within a few days, after all they do promise next day delivery on their website. By the time of my skiing holiday on the 1st Feb the items had not arrived, I thought it...

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Not for me

published 21/05/2008

This is a company that will excercise your patience to the extreme. In their favour I have to say they were polite on the phone...however, the 3 successful phonecalls I made, were out of a total of 184. 3 weeks later having ordered an item advertised as in stock, I managed to cancel the order because it was not available yet. So 184 phonecalls made. Auto e-mail response only. Fax number not responding Unable after 3 weeks to deliver my order...and still promising... I would not deal with this company again even if my life depended on it!!!! Do yourself a favour go somewhere else..

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Not for me

“OUTDOORMANIA.CO.UK”

published 18/12/2008

NONE

APPALLING SERVICE, UNRELIABLE, UNCONTACTABLE

DO NOT DO NOT DO NOT ORDER FROM THIS WEBSITE! They may seem cheaper than others, but not worth the stress. I have no idea if my items will actually arrive-I ordered a month ago-thinking in time for Christmas, since they say that items are posted within 24 hours or ordering. Little did I know that...

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Not for me

Price

Long delivery time (despite website claiming next ...

I ordered some Craghopper trousers from them. Their website said they were in stock and on next day delivery. One week went by - no trousers arrived, so I started phoning them using the telephone number on their website. All I got was a message saying they were busy. I tried phoning several times...

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Excellent

Price and Service

Don't like their music on hold

First of all NO I DON'T WORK FOR OUTDOORMANIA. Second I am in fact extremely satisfied with their service. I have used them since 2006 and never once had a single problem. In my experience Outdoormania's service is exemplary. I have never had a problem getting through - I don't see how you can...

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Not for me

“Aviod like the plague”

published 03/04/2008

OK prices

Won't let you cancel order, no customer service!

AVOID!!!!!. Terrible website. Phone line doesn't work, just automated message saying they are busy. They don't respond to emails, and refused to cancel my order, even thought i emailed them 10mins after making it and 2 days be4 it was dispatched. now i fear if i send the items back i won't get a...

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Not for me

published 21/01/2009

I wish I had read these reviews before ordering off this mob. I am currenly experiencing most of the problems outlined in the other reviews. Don't be a mug like me and perpetuate their business

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