overclockers.co.uk

Advantages: Delivery
Disadvantages: Terrible Sales Support

I received a fast delivery of my order. I tried to place a repeat order on-line and when I encountered issues, I called sales support........ Firstly an answer and then on hold for 4 minutes before I hung up. Second phone call was the 'ringing tone' continuously until the phone was hung up. Thirdly, I tried the other 'support' phone number, but I was told that this was 'technical product support'. They couldn't help and suggested that I ring the ...
...support number again and an answer message asking me to hold.......4 minutes later, I hung up. Not a particularly good sales support line and I am left none-the wiser!! They need to get some man-power behind their sales support phone lines otherwise they could lose a lot of business!! ... Read review

Advantages: Delivery
Disadvantages: Rude manager, false promises and lies when you call them.

Spent over £800 on barebone shuttle pc, CPU, RAM & graphics card. Excellent delivery, took two days after ordering goods. Spent a whole day putting it all together slowly reading manuals. Installed XP, couldn’t update. Realised Shuttle PC face was faulty, missing Bluetooth & wireless router as advertised. Asked Overclockers for help, for them to arrange pick up and delivery and the answer was no. Asked if I could send the machine back as it was (installed) ...
...the answer was no. Overclockers said ‘sent it back and you’ll get a full refund, including pick up & delivery charges’. What a lie, they didn’t want to give me any money back for pick and delivery. It cost me £52 to send it back using the same delivery service because DHL only covers £70 if lost, stolen or damaged. To get delivery insurance you must book on the phone with DHL and booking on phone will cost you twice as much if you book online. I ... Read review

Advantages: ermm, none really, website is quite good
Disadvantages: terrible customer service, rude staff, cheaper elsewhere now too.

I have been shopping with overclockers for a number of years, but all of a sudden its gone very wrong. Three things have gone wrong recently. Firstly i ordered a graphics card from them, and at the last minute i changed my mind, so i sent them a webnote to cancel my order. Surely enough, the next day the graphics card is delivered to me, i contact OCUK and receive an RMA to send it back, am still waiting for a refund (several weeks later). Next, ...
...to get bsod's on my machine, so started to troubleshoot by putting in some old ram i had lying around, this soved the problem, so i rma'd the new ram. Received an email from tech guy a week or so later saying that the ram worked fine, and that it passed memtest, i looked at the rma email i received, and apparently i reported that the ram had failed memtest?!?!? nope, i said that i was receiving bsod's - i gave up on this one in the end (after countless ... Read review

Do not use this site if you want good customer service. Their returns policy is rediculous, and sent my faulty graphics card back to me, AND took £20 out of my account without telling me! Also their prices are high, and almost everything can be picked up cheaper elsewhere. Honestly THE WORST customer service i have ever come across. DO NOT USE! Their delivery procedure is also rubbish, two of my orders(last orders i make) were dispatched either the wrong day, or not at all! I doubt I'll ever use them again, as they couldn't care less about their customers.

Advantages: With hindsight, none.
Disadvantages: Very bad service, had to get a chargeback as they refused to refund.

Ordered a Dell 2408 monitor, arrived quickly but was faulty. Severe backlight bleed and non-uniform colouring. RMA as faulty for a refund. After 5 days of telling me it would be checked and refunded they finally admitted they'd misplaced it but now found it. Then said it wasn't faulty and refused to refund even though I had provided photos showing the problems with the screen. They said the photos didn't prove anything. I asked if they would refund ...
...as far as they were concerned it was fine and it didn't matter what Dell thought. So I then said ok, then refund me under the DSR, the said I wasn't entitled because I'd used a company email account to order therefore I was a company. I said what did I have to do to prove it wasn't a company order, they said I couldn't - company email means company order - no DSR rights. I have since spoken to my bank who have agreed to refund the charge for me ... Read review