In over 6 years of intimate experience with online shops, I've come to demand a lot. As retailer after retailer constantly better themselves, customers demand not only basic service, but want to feel looked after, in a similar way we all expect from traditional shopping. Let's take a look:
Typically, ... Read review
Advantages: Good selection of kit.. Order arrived promptly Disadvantages: Tracking information could be better but it's OK.
It was time for me to order a new PC as my current one was 9 years old and it was starting to struggle. After deciding that I wanted something a bit special I came across the Overclockers website. Their website looked professional and I checked out the reviews posted on their site by happy customers (silly really as they will always be bias) so I ordered a new PC which cost over £1000. I then found all the awful reviews posted on this website and ... ...My PC was ordered on the Thursday morning and it promptly arrived on the Tuesday morning. I anxiously opened the package to find the PC was well packaged and everything arrived in perfect condition. They even included boxes such as the motherboard and graphics card. I've nothing really negative to say besides their tracking information is a bit poor but it’s better than nothing. After reading all the negative reviews I just wanted to post something ...
gavm 16.11.2009
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Ciao members have rated this review on average: helpful Review of overclockers.co.uk
Advantages: Excellent product, Brilliant fast customer service Disadvantages: Takes a while to get through on the phone
I ordered a pre built system and samsung monitor from overclockers on the 27th, order was recieved the next day, However when i opened the side of the case i found the motherboard was damaged, Overclockers claimed it was damaged on transit.
After contacting them they arranged to pick up the base unit to repair it this was monday, On tuesday it was picked up at no extra cost to me, Wednsday i rang them to confirm they had recieved the unit, The guy ... ...pc had arrived that morning, The technician had replaced the motherboard, it had been sent back out and should be with me the following day.
Thursday came and The pc arrived back to me in perfect condition and full working order.
After reading some reviews on here at the time i was very concerned for my purchase, However i need not have worried, as overclockers were polite, efficiant, and kept me informed of developments at all times. I recieved ...
monathevamp 09.11.2009
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Review of overclockers.co.uk
Advantages: Nice site Disadvantages: Teribble customer service. very very rude
Worst people i have ever dealt with. Stay well clear!!!! After looking around for overclockers reviews i have come across what the average review states "Good price and delivery, just pray you dont have to use the customer service" I purchased an XFX I7 MOTHERBOARD. When it arrived about 8 pins on the cpu socket were already bent. Si i put the board back into the box and rang customer service. This was how the conversation went ME: Hi sir i purchased ... ...xfx and they told me to contact the retialer for an exchange OCUK: I bet you did the damage yourself! ME: No sir it already arrived to me damaged OCUK: Well then i think you should ring up the manufacturer and tell them to buy some new machines becauase the ones they have are not working properly I was totally gobsmacked by this responce. Ive sent complaints via the webnote system but i have had no reply. Its funny how you can get through to the ...
NSR34GTR 07.11.2009
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Ciao members have rated this review on average: helpful Review of overclockers.co.uk
Advantages: Great front end website, Active Forums Disadvantages: Rude, dishonest
The first thing about www.overclockers.co.uk is they have a great website and seemingly thriving forum. I have now discovered thats all a front. The forum is pruned vigorously of any bad rep and complaints are put into a private forum that only you and a OC staff member can see, there is no viewing of other peoples issues. Anyway..... Sunday ====== I ordered a Vanquish system as it seemed ideal for the work I do. I ordered it Sunday night but there ... ...choose a ring-back feature where a rep would call me to work things out over the phone. I selected the next available time slot which was 4:50 pm and waited....and waited...at 8pm the bank phones me and double checked that the order was legit, we said yes it was and they said that we can now go ahead and try again. We did, it worked, they had 10+ vanquish systems in stock and the next available delivery date was Tuesday. I selected Tuesday. Tuesday ...
GCoope 06.11.2009
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Ciao members have rated this review on average: helpful Review of overclockers.co.uk
Advantages: nice website, fast delivery. Disadvantages: No guarantee that what you recieve will work or is new ! Abysmal after sales support.
3 of us built new pc's, all hardware from overclockers.( around 2.5k total spent). All 3 had faulty Corsair Dominator ram, what's the odds of that happening? Very suspicious. I am now doubtful as to the 'newness' of any of the items we recieved. In my case refund quickly given without even letting me know they found a fault, no replacement offered, to replace it would cost me twice the original price. From £65 originally to £120ish to replace, in ... ...wanted an extra 60 quid to replace an item I got from them that did not work !! In short, item refunded, then twice the price if I want a replacement. There's plenty of reliable company's around who value your custom, and are actually apologetic if there is a problem, no need to use these amateurs who happily take your money, then develop an attitude when things go wrong. Customer Support are arrogant and patronizing. Given the choice, I would now ...
Dodge1965 04.11.2009
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Review of overclockers.co.uk
