Worst people i have ever dealt with. Stay well clear!!!!
After looking around for overclockers reviews i have come across what the average review states
"Good price and delivery, just pray you dont have to use the customer service"
I purchased an XFX I7 MOTHERBOARD. When it arrived about 8 pins on the cpu socket were already bent. Si i put the board back into the box and rang customer service.
This was how the conversation went
ME: Hi sir i purchased this motherboard and the pins were already bent. Ive conatced xfx and they told me to contact the retialer for an exchange
OCUK: I bet you did the damage yourself!
ME: No sir it already arrived to me damaged
OCUK: Well then i think you should ring up the manufacturer and tell them to buy some new machines becauase the ones they have are not working properly
I was totally gobsmacked by this responce. Ive sent complaints via the webnote system but i have had no reply.
Its funny how you can get through to the sales department but you have to wait for 30 minutes to get to the support.
After posting in the customer section somebody set up an RMA for me but to be honest im not expecting much.
The forum which seems to be a nice little community is all a front and totally fixed. Negative comments about the service are are removed and users are banned
When you review a product on the site and its a negative it wont make it through the moderation.
If you buy from from ocuk just pray your parts are working fine.
Also the phone number cost 10 pence a minute. Id use ebuyer or scan instead
ill also update this review to let you know of the outcome to the RMA
In my honest opinion i would use somebody else as going through the hassle of this customer service is not worth it.
Twice i was hung up on and after an email i sent to sort out hte problem i just got a one word 'no'
youll be left helpless
How helpful would this review be to a person making a buying decision? Rating guidelines
Advantages: Generally fast delivery, quick to stock new products Disadvantages: Premium prices, delivery can be steep. Customer service could be better.
Serberus 19.10.2003 ·
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Ciao members have rated this review on average: helpful
Review of overclockers.co.uk