overclockers.co.uk

Quote-start

Pray you dont have to use the customer service

Quote-end

1 Nov 7th, 2009 

3 Ciao members have rated this review on average: helpful

Advantages:
Nice site

Disadvantages:
Teribble customer service .  very very rude

Recommendable No:

NSR34GTR

NSR34GTR

About me:

Member since:07.11.2009

Reviews:1

Worst people i have ever dealt with. Stay well clear!!!!

After looking around for overclockers reviews i have come across what the average review states

"Good price and delivery, just pray you dont have to use the customer service"

I purchased an XFX I7 MOTHERBOARD. When it arrived about 8 pins on the cpu socket were already bent. Si i put the board back into the box and rang customer service.

This was how the conversation went

ME: Hi sir i purchased this motherboard and the pins were already bent. Ive conatced xfx and they told me to contact the retialer for an exchange

OCUK: I bet you did the damage yourself!

ME: No sir it already arrived to me damaged

OCUK: Well then i think you should ring up the manufacturer and tell them to buy some new machines becauase the ones they have are not working properly

I was totally gobsmacked by this responce. Ive sent complaints via the webnote system but i have had no reply.

Its funny how you can get through to the sales department but you have to wait for 30 minutes to get to the support.

After posting in the customer section somebody set up an RMA for me but to be honest im not expecting much.

The forum which seems to be a nice little community is all a front and totally fixed. Negative comments about the service are are removed and users are banned

When you review a product on the site and its a negative it wont make it through the moderation.

If you buy from from ocuk just pray your parts are working fine.

Also the phone number cost 10 pence a minute. Id use ebuyer or scan instead


ill also update this review to let you know of the outcome to the RMA

In my honest opinion i would use somebody else as going through the hassle of this customer service is not worth it.

Twice i was hung up on and after an email i sent to sort out hte problem i just got a one word 'no'

youll be left helpless
 

How helpful would this review be to a person making a buying decision? Rating guidelines

exceptional

very helpful

helpful

somewhat helpful

not helpful

off topic

Comments about this review »



More reviews »

overclockers.co.uk - review by Serberus

Advantages: Generally fast delivery, quick to stock new products
Disadvantages: Premium prices, delivery can be steep. Customer service could be better.

overclockers.co.uk - review by Serberus Serberus 19.10.2003 · Read review
Ciao members have rated this review on average: helpful
Review of overclockers.co.uk

overclockers.co.uk - review by graham_coster

Advantages: Prices are generally good. Product range is good
Disadvantages: You may not ever see your goods or get your money back

overclockers.co.uk - review by graham_coster graham_coster 22.06.2007 (22.06.2007) · Read review
Ciao members have rated this review on average: helpful
Review of overclockers.co.uk

overclockers.co.uk - review by pxl8

Advantages: With hindsight, none.
Disadvantages: Very bad service, had to get a chargeback as they refused to refund.

overclockers.co.uk - review by pxl8 pxl8 13.12.2008 · Read review
Ciao members have rated this review on average: helpful
Review of overclockers.co.uk

overclockers.co.uk - review by HinesM8534

Advantages: Competitive prices, great delivery times and end excellent customer service
Disadvantages: None that I've found

overclockers.co.uk - review by HinesM8534 HinesM8534 06.11.2007 (06.11.2007) · Read review
Ciao members have rated this review on average: helpful
Review of overclockers.co.uk

overclockers.co.uk - review by SmilingEddie

Advantages: Ultimately, none
Disadvantages: Time and money wasted

overclockers.co.uk - review by SmilingEddie SmilingEddie 20.06.2003 (01.07.2004) · Read review
Ciao members have rated this review on average: helpful
Review of overclockers.co.uk



Are you the manufacturer / provider of overclockers.co.uk? Click here