Advantages good value products, reliable company, customised product service
Disadvantages tracking info worryingly sparse, a bit slow
After choosing the specifiations for my required machine, I ordered the base unit on 15th October 2008. I immediately received a confirmation e-mail from them and a link to track my order. They mentioned 5-11 working days from order to delivery.For about a week the tracking site said "not sent" and nothing else. Then after about a week - from 23rd October 2008 - the tracking site said "systems being built". That reassured me. Since I had read in some earlier reviews that they were not too fast, I wasn't going to be too impatient.
But on 5th November (10 working days after the appearance of the "systems being built" notification, 15 working days - 3 calendar weeks - after my initial order) I sent them an e-mail, inquiring how the work on my order was going, but received no reply.
On 7th November the tracking site was still saying "systems being built". So, that day I tried to contact them again through their "live chat" link - nobody was there to "chat". Then in the afternoon (7th November) I managed to get through using their phone number listed on their site. A very polite young lady took the call, and enquired for me with their technicians. She told me the PC was being tested. She also suggested that I could e-mail her after 3.30 p.m. that day to enquire if the machine was being posted, but I told her I was happy with this information and I could now wait until this testing would be ready. Now I knew that I should get the machine soonish.
Attention, this is the first review from this author
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