Deehell 1

Deehell

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Member since:30.12.2008

Reviews:1

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Do not buy from PCOption

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30.12.2008 (27.01.2009)

Advantages:
Attractive range of Media PCs

Disadvantages:
Appalling customer service, don't keep their promises nor refund where due

Recommendable No:

5 Ciao members have rated this review on average: very helpful See ratings
very helpful by (100%):
  1. TheHairyGodmother
  2. hannoja
  3. paulpry118
and 4 other members

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Like many Ciao users, I read the positive feedback here and thought that this was genuinely a decent business to buy a customised media PC from. Their website was knowledgeable with sensible terms and conditions and a 3-year warranty. I also used their online chat service and got comprehensive answers. So far so good.

I placed an order in mid August (and was told 7-10 days for delivery). After multiple chase calls and emails, I received it mid-October. Their staff turnover seemed horrific as you'd speak to someone on one day and they'd no longer be working there the week after.

After only a few days, it had to go back as it had stopped working. I tried all they suggested and it was dead. To their credit they arranged to pick it up and returned it (after the inevitable chase) 10 days later and it has worked ok since then.

However, the media PC wouldn't play multi-region discs (which I'd specifically requested prior to order and they'd said it would) and the sound output is only 2-channel not 5.1 (which is plain daft for a media PC). I have had to buy software to allow me to play multi-region discs.

And I've still had no invoice, no refund for the difference in spec from what was ordered and what was eventually supplied and I've had multiple email and telephone conversations with the owner, who continues to promise that it's just about to be sent, but has now changed his mind and said nothing is due.

I am now in correspondence with Trading Standards and my credit card company to get their help to recover what I believe I am owed.

I'm afraid this is a business that doesn't keep its promises and I can't recommend it at all. I'd urge prospective purchasers to conduct their own research online as there are a number of threads detailing other similar poor experiences with PC Option. I only wish I'd read them before spending my money.

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Comments about this review »

hannoja 20.10.2009 18:22

P.S: I saw your comments on a 'Desktop Option' review (same company/people)

hannoja 20.10.2009 18:16

Thank you for letting others know. These 'cheap' companies seem to make their savings by 'binning' customer service.

Raghavendran 30.12.2008 16:09

Thank you for the info

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Product Information »

Product details

Type Computers & Electronics
Domain Extension .co.uk

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This review of pcoption.co.uk has been rated:

"very helpful" by (100%):

  1. TheHairyGodmother
  2. hannoja
  3. paulpry118

and 4 other members

The overall rating of a review is different from a simple average of all individual ratings.



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