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jessih

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Member since:26.05.2003

Reviews:11

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Quote-start

Not worth the hassle

Quote-end
04.06.2003

Advantages:
decent prices at times, original designs

Disadvantages:
Incredibly poor customer service, no follow ups of order progress, very lengthy delivery times

Recommendable No:

Detailed rating:

Range of products

Speed of delivery

Value for Money

4 Ciao members have rated this review on average: helpful See ratings
very helpful by (13%):
  1. maz76
helpful by (38%):
  1. SuzanneW
  2. Kingseany
  3. vassilis73
somewhat helpful by (50%):
  1. Soho_Black
  2. shewhosmiles
  3. sarahpervin
and a further member

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I ordered a bag online and the order was processed and I expected it to arrive within 7 days as indicated. Only after 10 days was I contacted and very curtly told my order was not being processed, infact it had been cancelled without notifying me as they had had problems with my account, and they couldn’t even tell me what the problems with my account where ! They offered no apology for the inconvenience they had caused me in waiting for this item to arrive for 10 days, putting off leaving the house incase it did and then only informing me over 10days later! This item was a gift for a friend and left me with nothing to give. The items I have ordered in that past have been mixed quality but again, many took around 3 weeks to arrive which is just too long, and I was informed at later dates that some had become out of stock only days after ordering. La Redute need to really improve customer service, its common courtesy to keep customers informed of their order progress and if we do suffer a delay at the hands of your company, at least have the decency to offer a genuine apology.

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Comments about this review »

vassilis73 04.06.2003 13:01

Nice little op.Vass

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Review Ratings »

This review of redoute.co.uk has been rated:

"very helpful" by (13%):

  1. maz76

"helpful" by (38%):

  1. SuzanneW
  2. Kingseany
  3. vassilis73

"somewhat helpful" by (50%):

  1. Soho_Black
  2. shewhosmiles
  3. sarahpervin

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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