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Ranked 7 out of 10 in the Ciao Hitlist The Best Online Recruitment Agencies

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Reed - a poor agency
A review by Charlie494 on reed.co.uk
February 4th, 2008


Author's product rating:   reed.co.uk - rated by Charlie494

Database & Search Facilities Average - can search by job type, location, etc. 
Navigation Satisfactory navigation - fairly clear and unsophisticated 
Validity of job postings I trust some of the content 
Frequency of content update Good 
Ease of registration process Poor - registration process takes too long 

Advantages: Find you work very quickly
Disadvantages: Consultants are rude and very unhelpful .

Recommend to potential buyers: yes 

Full review
I too registered with my local branch and was found a temp job very quickly - in fact too quickly - the same day! I had a few appointments booked for the next few days which caused a problem. I wasn't too keen on the job i had been put forward for but Reed staff seem unable to comprehend the word, "NO"

Once i started my job, i got on fine - i had no contact with the agency or my recruitment "consultant" ( I use the term very loosely!)
It all went wrong when my recruitment "consultant" decided i didn't work there anymore, she deleted me from the system leaving me with no pay and was extremely rude on the phone - i call which i had to make as i had no contact from the branch.
During the call her colleague accused me of being a liar and when i spoke to my consultant she was even worse - she felt i hadn't worked for the past 3 weeks although she had made no attempt to contact either myself or the company i am working for (I'm still here now!)

I am in the process of making a complaint but assume it will be a waste of my time. My boss has suggested i join a different agency and he use them instead.

Reed are good for getting you work quickly but i suggest you have as little contact with them as possible.

I can't comment about the website although when i joined i was surprised how many jobs were advertised. I applied for a few and did have responses from the agencies, all to say that they hadn't received my CV or just couldn't view it! 
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More details
Speed of website Fast - quick clicks to my required pages 
Layout & Design Good 
Accuracy of email notification Satisfactory 
Customer service Poor 

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