Sainsburys.co.uk

INTRODUCION

Before Christmas, we decided to do an online shop with Asda just to give it a try, we had never had an online shop before from any shops, but thought we'd give it a go, see if it was any better than going to a packed shop full of old dears chatting in the ailes and mums dragging their screaming children around, we ordered our usual and spent over £100 on the shopping, chosing our date and time of the delivery, the deliver slot was annoying been between 12 and 6pm, which was the first bad point of Asda online shopping as it meant we couldn't do anything pretty much all day!

When the online shop arrived, half of the food was missing, but we had been charged for it all, and the delivery was 2 hours late. After trying to get in touch with them, it was a month before I got any kind of refund from them, and even then it wasn't the full amount of the food which was missing!!! We vowed never to do an online shop again, until I joined up to Sainsbury's baby club when I discovered I was pregnant in January, and I got a £10 off first online shop, we were aprehensive, but we decided that this month we would use the £10 off and do the online shop with Sainsbury's...

Navigation

The website is pretty simple to use, you have to sign up before you do any shopping, this takes a couple of minutes and then you can get on with the shopping.

You can write in a "shopping list" all of the things you need, and then it will take you to each of the "ailes" one at a time to pick these items up (you can choose from all the branded items as well as the sainsbury's own brand items), or you can decide to search through the ailes one at a time (which is good if you aren't sure what you want!).

Everything you put into your basket is in your basket over in the right hand corner and is very easy to delete items from, and keep an eye on how much you are spending!

Navigation is simple, and even when I was doing my first ever shop, it took me just an hour, compared to almost 3 hours with Asda!!!!!

Once you have done a shop with the online service, next time you go, everything you bought last time is saved in your "my items" section, where you can go and pick all the things you usually buy simply without having to search for them! This cuts down the time spent on the site even more as it means all the things you normally buy are there waiting to be picked.

Purchasing items

When you come to buy the items you go to the checkout, and confirm you have everything in your basket, you are given a price, and then choose a devlivery slot, which unlike Asda are only an hour apart (so you can have 7-8am, 8-9am, 9-10am etc etc) and are priced from £3.50 up to £6.50 depending on when you want your items delivered.

From here, your delivery slot is saved for a few hours, until you complete the order.

You can then enter any E Vouchers you may have (look out online for free E vouchers giving you free delivery and money off!), these will come off at the end of the transaction!

Once this has all been done, you can then enter your bank details to pay for the shopping, this does not come out of your bank until the day of your delivery, so if you have booked your delivery for 3 weeks time, not a penny will come from your account until the day of your delivery, this is incase prices change of you update your order at a later date. I liked this especially as it meant I could put the order in before we were paid this month, and knew we had shopping on the way, but that it wasn't to be paid for until pay day! It meant a bit of a weight off my mind really!!!

You will then get an email (to the email address you registered with), with an invoice telling you what you ordered, when it is due to be delivered and the price!

Updating your order after it has been completed

You can update your online order right up until the day before the delivery is due (I think it is up until 1pm the day of the delivery if you have a late delivery booked, and up to 9am if you have an early delivery, and 12am the night before if you have a very early morning delivery!).

This is very simple, you go back onto the website, log in, and go to "your orders", here you will click on the order you have put in, and you have around 3 hours to update the order before you will lose your delivery slot.

Updating your order can be adding things to your order which you may have forgotten the first time around, deleting items which you no longer want or need, or changing the amount of items you have ordered. It's simple!!!!

Once you have updated your order, you MUST remember to check out again, this might involve putting your bank details in again, and you will again get a confirmation email- if you do not check out again, the order will not be received (not even the first one you put in) and you will not get your items. Don't worry about putting your bank details in again, you WILL only be charged the once, this is just to update their computers with the amount you owe them when your shopping comes! You will not need to re book your delivery so long as you completed the update within the time it told you at the beginning (this clearly comes up on the screen so you won't miss it!), but as I said earlier it is around 3 hours it is held for you.

Delivery

We booked our delivery for between 1pm and 2pm on a Tuesday afternoon, this cost £3.50, after the problems we had with Asda, I wasn't expecting it to be on time, so I was very shocked when my door knocked at dead on 1.30pm- right inbetween the two times!

The man who delivered my items was lovely, he was very friendly and gave me my receipt (which is just like the receipt you get in a shop, I also got my Petrol voucher which I wasn't sure I would get with doing the online shop! I also got the Kids School vouchers which are out at the moment-again I was shocked at that! He was really friendly and said "Thank you for shopping with us", and helped unload all the bags from the crates, which is something Asda didn't do, they just left the crates at my door for me to unload, maybe this delivery man only unloaded as he saw I was pregnant, but either way, it was very nice of him.

I had one item substitued which came in a blue Sainsbury's bag so I could clearly see which is was, and the delivery man told me exactly what had been substituted and if that was ok, and if not he could take it away and I would be refunded, in my case it was fine as it was only a chocolate treat for me and my husband!!!!!

The payment for my delivery went out the morning of the delivery, and was exactly correct, my E Voucher had come off the price and not a penny was out (which again is unlike Asda who charged me £10 more than I was meant to pay!).

All in All

I will definitely be using Sainsbury's online service again! In fact we are planning on doing it every month from now on! With my morning sickness I was unable to go into the Supermarket due to the smells in there, and so doing the online shop was really helpful for me, and it meant no stress of having to go around the shop! It is great if your on a budget as not only can you keep an eye on the amount, but also if you have kids who moan they want this and that in the shop, you don't have that so you end up spending less anyway!!!! No impulse buying!!!!!

A huge 10/10 for Sainsburys.com for all of the catagories: website useage/price/delivery/friendliness/effie​ncy.