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Member since:28.09.2010

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poor quality fresh produce

Quote-end
30.10.2010

Advantages:
normally good service, but they keep chaning their customer value proposition .

Disadvantages:
poor quality produce .

Recommendable No:

4 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. TheHairyGodmother
  2. Emma1973
  3. dynamicnurse
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I recently made an order from Sainsburys online and found that most of the fresh fruit and veg produce was bruised. When I complained, they only offered a voucher code for the total sum of the bruised fruit and veg - assuming that I would go ahead and place another internet order. As it was for such a small amount I felt the time and effort to go back to them and ask them to refund me was too much of a task.

Waitrose on the other hand offered me double the value of some starwberries which had one or two of them were damage and as a result of their fantastic customer services, I have only gone back to them eversince.

May be beneficial for Sainsburys to adopt some of their competitors services? !

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Product details

Type Web Marketplace; Online Supermarkets
Domain Extension .co.uk

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This review of Sainsburys.co.uk has been rated:

"somewhat helpful" by (100%):

  1. TheHairyGodmother
  2. Emma1973
  3. dynamicnurse

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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