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Good

great selection for all/different occasions

no tracking facility, bunches are small for what y...

How I heard about Serenata Flowers = = = = = = = = = = = = = = = = = = = = I am a member of Superpoints, where they reward you for completing offers and surveys. I was browsing some options in how I could get extra points and I came across Serenata Flowers which gives you 500 extra points when...

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Not for me

Absolutely none

Probably get a very poor service and no reply.

My son ordered a bunch of flowers for his wife, as being an army helicopter pilot was away on duty. I visited his home the day after the flowers were delivered and already the roses were drooping and the white multi- stem Chrysanths were broken off probably during transit. I contacted the...

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Not for me

The flowers arrived

missing goods, no notification of missing goods, f...

The flowers arrived on the day requested - Mothers Day - thats the only good thing I can say about this disgrace of a company. 1 - the flowers looked absolutely nothing like the ones on the website (i compared photo with website after I got concerned). They were all buds and half we dying. 2 - no...

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Excellent

Great customer service, guaranteed time slot, supe...

None

Excellent website with a clear layout and plenty of choices. If you want help with choosing a bouquet or need help with payment, etc, they also have a call back facility (which is handy if you're not near a landline, as not to run up the bill on your mobile). You can also email them direct. When...

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Good

published 18/06/2007

Nice flowers but very expensive, sent out in a box by mail, the box was a little squashed damaged box, flowers were ok inside went on the website to see how much our friends had paid for them just thought for they way they were sent too expensive

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Satisfactory

published 23/10/2008

I send flowers to a very good friend of mine recently and was very upset by the difference in quality of what I saw on the web, what I paid for and what actually had been delivered in a brown mail box by a post man. Web site IS amazing! You just want to get THAT bouquet for someone! and order tracking system is very good, customer service was helpful, delivery time was allright. For me... Well, I need flowers in real and they do need to be presentable for occasion (as flowers should be occasional business) and they don't have to look like from petrol station or half dead (what happened with my "lovely present") it will be one off visit for me unfortunately even I really like the web site itself.

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Not for me

“Avoid at all costs!”

published 03/04/2011

N/A

Not delivered at right time and looked nothing lik...

I was very disappointed with the bouquet that i ordered as a mothers day present surprise! the surprise was ruined as they phoned and said to her your flowers will not be delivered today because of a fault! i had ordered the flowers two months in advance so expected them to be delivered on time...

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Not for me

“Terrible experience”

published 10/03/2013

Delivered when expected....

..they delivered rotten flowers and equally rotten...

Ordered flowers for my wife on behalf of our child for mothers day. Flowers arrived on the day (at a charge) in a box. On opening the box, the flowers were in, what can only be described, as a sad state. The Roses were wilting with the head of one completely removed, The foliage was riddled with...

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Not for me

NONe other than quick at delivery and to take your...

flowers dead within hours not the same quality as ...

I have ordered online flowers from interflora for years whenever I needed to, when my daughter gave birth to my grandson I decided there and then I wanted her to recieve some flowers before I went up to the hospital that night to make her feel special. Interfloras deadline for that day had passed...

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Excellent

“a great flower surprise”

published 28/11/2009

fast delivery fresh flowers beautiful products

you want to send flowers every week

My husband and I got some flowers from our friends sent through Serenata Flowers some months ago, so this time we decided to give it a try to surprise then on their wedding anniversary. We ordered through their website but since I was having some problems with my connection I decided to call...

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Not for me

“Won't be coming back”

published 16/12/2008

Nice website, lots of promises.

Failure to deliver any of their promises.

I won't waste too much time reviewing Serenata Flowers as they are not worth the effort. Flowers were ordered for somebody else on a Wednesday evening and Friday delivery was selected. The flowers turned up on the Sunday - yes Sunday (must be Royal Mail overtime) and not in very good conditon...

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Not for me

Good website, but that's about it

Complete lack of customer service, misleading info...

Serenata Flowers is simply the worst florist I have ever used, and I wish I had read these reviews before placing an order through them. We needed to order flowers at 7:30pm for urgent next-day delivery. Right at the top of Serenata's website is a banner saying "Need flowers tomorrow? Order by...

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Not for me

“Avoid”

published 02/04/2011

N/A

A short-termist, opportunist company.

I wish I had done more research into this awful, horrid company. The worst shopping experience I have ever had. Horrendous. This was the second delivery they failed to honour. Called customer services and continuously tried passing the buck on to the Royal Mail. When I stated that I did not care...

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Not for me

“Poor service!”

published 26/04/2012

nice web site

bad service

Serenata flowers made me so upset with UK service . I am from Bulgaria ( small East European country), and till now count that the bad services are a priority of post-communistic countries. I could not believe this would happen in an old Great Britain... I ordered my flowers on 22 April 2012 , as...

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Not for me

None

Worst Flower Seller ever

I ordered a mother's day bouquet, and assumed that delivery would be on Mother's day. But oh no, when nothing had arrived by 7pm I checked the order and there in the small print was a delivery date set for THREE DAYS LATER!!!!! I called but the number was dead, and emailed but only got an...

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