snapfish.com

I have recently started using Snapfish as a place to store my photographs as recently when the laptop I use went wrong I lost some really important photograhs to me and luckily I'd already uploaded some of them to receive my free 20 prints when you join Snapfish (you pay 99p postage for them). You upload your photographs to Snapfish and then select which prints you would like to receive free (new members only). I paid the 99p postage via credit ...
...just 9p each after your initial free 20 have been used up. Snapfish also do personalised gifts which is great with Christmas coming up! They sell Christmas Cards, Calendars, Photo Books, Mugs, Posters, Stationery, Collage Gifts, Mousemats, Clothing, Canvas & Acrylics, Gift Certificates and items such as Jigsaw Puzzles (Great for a young relative or perhaps your Great Aunt!!) I find that the prices are very competitive as you have the likes of Asda ...

katyeverett 20.03.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of snapfish.com

I am sorry to say that snapfish appears to have gone downhill massively since most of the reviews on this site were written. I placed an order for a christmas gift (a mug) four days before their stated christmas delivery cut-off. As of 30th December and 3 calls to their 0870 number the mug has not even yet been made. 2 of those calls were made on December 23rd (3 days after the mug should have arrived and with no contact at all from snapfish) when ...
...deadline would be sent special delivery to arrive Christmas eve. I specifically asked both times whether I should go and buy a different gift and was assured that there was no need. Of course, no delivery was made. I am afraid to say that their customer care is way below average. It is simply not acceptable for their order section of the website still to be saying estimated delivery date 20th December a full 10 days later with no further updates. ...

urchin79 30.12.2008 · Read full review
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Review of snapfish.com

I ordered a mug with some photos for delivery in 5-8 working days &, guess what, its a no show. Fair enough - its near to Christmas I will simply speak to customer services to find out what was happening. BIG MISTAKE - its a premium rate number & I waited & waited for 30 mins and then was told the office had closed. I have tried several times to call - found out that their HO number is 01344360000 [cheaper!] & still I cant get through to speak to someone let alone find out what is going on....... Maybe it will arrive - maybe not - whatever way I will be taking the up on their 100% refund guarantee. One to avoid. ...

ethicalsupply 11.12.2008
Ciao members have rated this review on average: helpful
Review of snapfish.com

I've used Snapfish several times. If your order is extremely straightforward and you have no need of customer service then Snapfish is good. If, however, anything goes wrong or you have any queries, they are pathetic. I sent a batch of 100 photos for printing and had to chase them for several weeks until I was told that one of the files was corrupt and it would take them at least another week to find and identify it so I couldn't have any of the ...
...and cancelled the order. I used pixum instead and all the pictures arrived (from Germany!) in 3 days. I sent Snapfish ONE picture for processing on a one hour service. I've been waiting a month. When I email or call them they say "sorry, we'll look into it" and apparently don't. Snapfish never notify you of any problems, they wait for you to chase them, and then do nothing about it. Finally, having had enough of Snapfish I tried to close my account ...

sphrp2 11.08.2008 · Read full review
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Review of snapfish.com

Heya, I would not recommend them if you want a non-stressful experience or need your photos quick: - once I had finished to upload, I was offered by the system the best option of going for a smaller, special digital photos format, which obviously I followed... to end up having all my photos (wedding pics) cropped, with people missing, heads "cut" etc... - it takes a week for the order to arrive, even if you ask for it to be delivered at Jessops... ...
...say you want a refund not a replacement (you have to send the pics for them to "investigate' and then eventually they will take action.... we can't wait another what, 3 weeks to send our thank you cards!). Then they suddenly become silent! USELESS USELESS... better pay a few more pence and get a proper service and after sale service ...

A44444 28.07.2008 (27.07.2008) · Read full review
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Review of snapfish.com