Advantages Good prices, Wide variety
Disadvantages Taking your money and not delivering
I came across splashdvd.com whilst looking for good CD prices, they stood out from the rest with lower prices, more variety than other cheaper sources, and free delivery.I jumped at the chance to save myself a good £3-4 compared with rival companies, however I didn't expect to receive the pathetic excuse for customer service that followed.
After 7 days... nothing.
After 4 weeks... nothing, not even an apology or email to say the order had been cancelled.
I got this reply:
"I have been in talks with our supplier due to the length of time you have been waiting for this item and they have advised me they can get this item within approx 10 days therefore would you like me to proceed and go ahead with the order or would you prefer at this late stage to cancel?"
After 10 days... nothing!!I have tried contacting them a few times since, but with no reply.. Its now getting on for 4 months and they don't even have the decency to respond.
So the current situation:
Predicted waiting time: 7 days
Actual waiting time: 4 months, and still waiting..
They still have my money, I have no CD, and they won't reply to me.
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