ARNOLD CLARK - LEYLAND

Advantages: Competative Prices
Disadvantages: Everything Else

...for my own insurance. Car ready at close of business, MOT complete so well done finally. No service -refuse to do one as it is not due according to the service computer (I again don't care, the agreement was for a service) 3 e-mails and 3 phone calls from, sales manager to area manager and I'm told heads will roll (mmm really) and that essentially I can kiss my pay out for insurance good bye as I chose the courtesy car and should have toddled around the local supermarket all day like a good little boy (5 and a half hours). Ridiculous service - I also find out that the service package does not cover MOT's but does give you a discount. Not somewhere I wish to deal with on a regular basis and my advice keep your car keys or money until the car has been thoroughly checked on day of purchase. Fast response to complaints they just don...

RK3036 28.06.2007 · Read review
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Review of Arnold Clark Leyland Car Supermarket

NEVER VISIT ARNOLD CLARK

Advantages: NONE
Disadvantages: Service staff

...I went to Arnold Clark to buy my first car and was very pleased with the service i recieved from the sales staff, i spoke to 4 different people and all were helpfull and friendly. I signed up for a used 55 reg Ford Focus, which i recieved a great deal including 6% finance including 12 months warrenty, 6months MOT and 12 months autocare mechanical warrenty (which i later found out i was paying for and they weren't free as i was lead to believe) I picked the car up on tuesday and drove it home and then found that the bonnet would not open, I phoned them up and was told i wouldn't be able to take it back until Saturday, my dad then phoned and i was told to take it back immediatley. I dealt with the servicing manager Ian (who you would assume would look after customers to his best ability.... wrong!) It then took until...

made_in_wigan 01.10.2008 (30.09.2008) · Read review
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Review of Arnold Clark

Arnold Clarke in Short; Bad Cars, Bad Service

Advantages: Reasonable initial pricing
Disadvantages: Poor products and aftersale service

...3 years ago I purchased a Vauxhall Vectra 1.9 diesel from Arnold Clark with approximately 16k miles on the clock. At the time the car cost £10,500. Initially I was very happy with the car. Before the car reached 20k  and I had owned the car 8 months the clutch began to fail. The pedal going down to the floor but not returning. I approached the Stoke on Trent where I bought the car from but I was told the car was still under dealer warranty and it was down to Vauxhalll themselves to repair. Fair enough; this made sense I had purchased a car under 3 years old for this reason and had purchsed it from a car supermarket. Vauxhall asked for a large amount of money before they would strip the car down. Money I hadn't got.  I was forced to part ex the vehicle and went back to AC's thinking it was just a one off bad car and I had been unlucky...

ArfurDaley34 23.02.2009 · Read review
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Review of Arnold Clark

Arnold Clark

Advantages: Help you to avoid
Disadvantages: You may be ripped off as well

...My Husband purchased a Vauxhall Omega in June 2005 from Arnold Clarks Newcastle Stoke-on-Trent, After 16 days my husband had to take the car back as the engine management light had come on, they had the car for 1 week, and told us that it was now fine. It was fine until February 2006 when again the engine management light came on and the car (It is Auto) went into what they call get you home mode, whereby the gearbox sticks in high gear meaning the car has to be driven manually. It was taken to a Vauxhall garage of Arnold Clarks, and was there for 3 days. We were told that they had changed the Cam Belt and Water Pump, Why we do not know as it had nothing what so ever to do with the problem. The problem had not been resolved at all. We took the car back as the problem was getting worse, they had the car for 4 days and we were told that...

pvfc1876 06.09.2006 (13.09.2006) · Read review
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Review of Arnold Clark

Avoid Arnold Clark for used cars

Advantages: Selection of cars
Disadvantages: Don't want to know you if you've got problems

...I bought a one year old car from Arnold Clark in Edinburgh in 2006. The salesman lied about it having side air bags & locking wheel nuts (though he did produce the latter after I complained). I pointed out the door handle was scuffed, he said he'd have it fixed. Collected the car - the handle was still scuffed and he disappeared for a few minutes, came back with some black stuff painted on handle, told me it would "fade to match" (it never has). I discovered it was an ex rental car. I found out there was no service history and after weeks of chasing him, he eventually stamped a replacement book to make it look as if Arnold Clark had serviced it at a given mileage, whereas they hadn't (it was the previous owners who had done it at Kwik Fit in England at a different time). I started getting suspicious. Within 3 weeks I found my...

kittykat2906 01.01.2007 · Read review
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Review of Arnold Clark

ARNOLD CLARK THE CONMEN

Advantages: none
Disadvantages: everything

...i think this letter perfectly discribes how arnold clark treat their customers after the sale I am writing on behalf of my partner Richard Clark concerning a complaint he would like to pursue regarding your branch in Newcastle-under-Lyme.On Saturday 20th of June at around 9.30am Richard arrived in his Alpha Romeo 147 to get, what he understood, a free service as he thought it was part of the contract upon purchasing the car in June 08. Once there he was told he did not have a free service on the vehicle and so would have to pay. My partner kindly refused and was advised to see the sales manger a Mr Chris Hargreaves. My partner took the advise and did see him. At this point he was shown a contract which did not match his own. Upon discussion the sales manager agreed with Richard that something was wrong and he would see what he could do...

staceallana 24.06.2009 · Read review
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Review of Arnold Clark

Arnold Clark Accrington

Advantages: None
Disadvantages: Appalling

...Arnold clark appalling! Accrington branch Arnold Clark - Accrington DO NOT BUY A CAR OR GET INVOLVED WITH THESE PEOPLE WELL TODAY WE HAVE AN UPDATE - STILL HEARD NOTHING FROM ARNOLD CLARK SO 7 DAYS IS UP. I SURFED THE NET AND FOUND A LADY IN THE PRESS OFFICE AT A.C - HER NAME WAS LUCY FULLER AND COULDNT HAVE BEEN MORE HELPFUL - WITHIN TEN MINUTES I HAVE HAD A CHEQUE IN THE POST AND AN APOLOGY FROM HER SHE WAS ABSOLUTELY GREAT - AND YES I EMAILED TO TELL HER THAT AS WHEN SOMEONE IS GOOD I TELL THEM.......IF ANY OF YOU NEED HELP ID RECOMMEND HER - EMAIL LUCY.FULLER@ARNOLD.CLARK.CO.UK - P.S I DID SAY I WOULD BE GOING TO THE NATIONAL PRESS TODAY Have today gone to trading standards about this outfit. A week ago i put £100 down on a car that was on their website in scotland - the £100 was to secure them bringing it down...

Karenwinter 14.04.2008 (21.04.2008) · Read review
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Review of Arnold Clark

DO NOT BUY FROM ARNOLD CLARKE!!!!!

Advantages: None
Disadvantages: Everything, Poor Customer Service, Poor Products, Poor After Sales Care

...I had heard of Arnold Clarke (AC) as their show rooms are local to where I live, and my research indicated they offered competitive finance deals. On arrival the staff were friendly and pleseant, and the show room seemed very professional. I chose to buy a used 03 peugeot 206 cc. After having the car for two days I noticed noises from the exhaust, brakes and the roof squeaked, I approached AC immediately regarding this, stating I was unhappy and wanted the car exchanged. At first they said they would repair any problems but I did not want any repairs undertaken, as my point was the car should have not been sold in that condition. They carried out repairs to the exhaust but the problem still remained. AC advised me if I wanted to swop the car I would have to trade the car back in at a considerably reduced price. The manager who was...

RKhanum 30.12.2007 · Read review
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Review of Arnold Clark

Arnold Clark Leyland / Arnold Clark Motors

Advantages: None
Disadvantages: Everthing

...Bought car from Arnold Clark Leyland on 12 October 2007 - faults were identified on the car from an early stage and it took 5 months for them to even look at it - ignoring 5 months of communication from me. These faults were relatively minor (window seal / SRS Light fault / missing bumper clips) but the refused to fix them / and ignore dthe fact that they needed fixed for 5 months - When they did eventually take my car in they cracked my bumper in two places - and then tried to hide the damage from me. It is now 8 months on and car currently sits outside my house immobilised due to an intermittent alarm fault - Being Arnold Clark they have yet to forward my paperwork!!! Oh and it still has a cracked bumper! I cannot state strongly enough that you should think twice before giving these people your money - they just do not...

steve31red 29.05.2008 · Read review
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Review of Arnold Clark

Never Use Arnold Clarks

Advantages: Cheap
Disadvantages: Everything, rude staff, nasty bullies not worthy of 1p

...Well what can I say, I pretty much think all of the other reviews speak for themselves. I shall never ever use Arnold Clark for the rest of my days even if they were giving cars away. I purchased a 2006 car from the Newcastle-Under-Lyme branch in Nov 2006 and making the car to be only 7 months old. I sat down in the showroom after making my decision on the car with a new salesman, friendly enough, but not confident in what he was doing and spending most of the time running up and down the stairs to clear things with the 'boss'. We finally agreed on a price for me to 'change' my existing car and we shook hands, a deposit was left and arrangments made for me to return the following week. I was thrilled with the price and also excited about my new car. I returned on the said date and time first to be met by the fact the car had not yet been...

cosmiclady 26.04.2007 · Read review
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Review of Arnold Clark