BMW Sytner Chigwell

Advantages: Great customer service, aparently no matter who you are.
Disadvantages: Services can be a bit pricey, but not as bad as you would think.

...I have visited BMW Sytner a few times over the last 3-4 years & I have to say, they have the best customer service i have experienced at any dealership, bar none. I am not your typical kind of guy you would see in a BMW showroom, I am 27 years old but look like I am 17, I probably go there looking a bit rag tag aswell (I think i do it on purpose, i am not fond of face value). But I always feel that they treat me with the same courtesy as all of their customers I have been to Sytner for 3 series parts a few times & no matter how small the problem, the staff are always very helpful & polite. They took their time to track down some E36 washers I could have probably got anywhere & smiled at me when i thought they would charge me for it!, lol. Specifically, i find parts prices are not that bad at all compared to mercedes or renault. I...

krslim 23.04.2009 · Read review
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Review of BMW

Halliwell Jones Chester (BMW) - Give Them A Wide Berth

Advantages: Some pretty cars to look at in the showroom
Disadvantages: Poor after-sales, the ability to 'create' problems with your car (then refuse to accept liabilty)

...My wife purchased a 2nd hand Mini Cooper last year (2008) and included with the car was the TLC 5 year servicing plan. The car didn't appear to have been serviced upon collection, and the absence of any service book dealer stamps would seem to confirm this, so in March this year (2009) the car was booked into Halliwell Jones Chester (BMW) for a service. We explained the situation to the service desk advisor who assured us that the car would receive the necessary attention. When the car was collected, the mechanism which operates the drivers' seat sliding back/forth was inoperable - we'd had no previous problems with the seat (or the car at all) until that point. The dealer agreed to replace the seat rails and mechanism under warranty, but argued that they hadn't caused the seat to fail. Coincidence therefore? In the weeks following...

thpba3 19.06.2009 · Read review
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Review of BMW

BMW 116 ES......... Disaster - don't do it!

Advantages: Body Styling and Pedigree
Disadvantages: Overdeveloped, Underpowered and Unreliable

...I had bought a BMW 116 ES in June of this year and this car regardless of it's good looks and pedigree has been nothing short of a dissapointing, frustrating and hugely inconvenient experience. The car has intermittent problems with starting and will cut out when idleing which has done since it was brand new, this is reported to be an issue with the Engine Management System. The system has been designed to promote better environmental and fuel efficiencies in fuel enonomy, but is nothing more than an irritation which is inconsistant in operation. In 6 months it has been returned to the garage 8 times and has spent 25% of it's life in dock. The reality is that there is no technology available in this country to support the car, which is overdeveloped, and there is just one diagnostic engineer available to cover the whole...

Audo 02.12.2008 · Read review
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Review of BMW 116i

BMW Hexagon is poor

Advantages: convenient N London location
Disadvantages: unresponsive staff, expensive

...Hexagon BMW are hopeless. I had my car serviced at the Kentish Town site in December and they ordered a part for me that needed to be fitted. Have tried to contact the service contact (AR) there on 3 separate occasions during January to get the work done - he won't call back. No-one else I have spoken to seems to have any idea what is going on with this repair. I also visited their sales showroom on great north road recently to look at swapping my 7-series for a newer one, but hardly anyone around to help and the one youngster there had limited interest as he said that they were cutting jobs. BMW Park Lane is owned by BMW and I think I'll stick with them going forward....

m1000 14.01.2009 · Read review
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Review of BMW

BMW Approved used car warranty in doubt

Advantages: I have seen none to date
Disadvantages: A BMW approved used car from a main dealer proved to be a nightmare

...Two months ago, I purchased a BMW 323ci convertible from Vines of Guildford who are BMW main dealers. The car is 8 years old and had just over 47000 miles on the clock. It was sold with a BMW used car warranty but with certain exclusions due to its age, explained to me after I had paid a deposit on it. In the last couple of weeks, knocking noises have started coming from the engine which have progressively got worse. I've owned three BMWs and I know these cars well but I've never had one do that before. Very worried I checked the service history booklet 'Evidence of maintenance work' that came with the car and this is what I found ... 09/05/2000 Pre-delivery check No running-in check at 1250 miles 20/11/2002 Oil service at 12632 miles (6 months late) 05/05/2005 Oil/Inspection 1 and 2 at 21055 miles (1 year late) And then no...

cravenh 09.11.2008 (24.11.2008) · Read review
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Review of BMW

BMW or was it IDC (I Don't Care) £250.+vat

Advantages: Good car
Disadvantages: ill Manners, and a lack of care

...I bought a 325i here early part of the year and thought great the very car i was after though a j reg and 14 year old it was immaculate and had full service history. It even had the original first aid kit still in wrappers and original torch in the glove box. A kind neighbour decided to reverse his stinky big black volvo into the side front wing and steering parts, so after much barging i finnally got his insurance to accept me having it repaired at BMW Ocean at Falmouth Cornwall, after this all took 4 weks to setup. It needed a new wing and full lazer wheel and steering setup and test to see if anything was bent or twisted. After all the hassle with the assessor and insurance i finally got a repair date, so i booked the car in and waited. The day i dropped the car off i was told "it wasn't today it was tomorrow" so ileft...

zrxsheep 26.09.2005 · Read review
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Review of BMW

Advantage BMW

Advantages: A good all rounder and relatively cheap to run.
Disadvantages: None.

...and houses the spare under the floor. The CD changer is also in the boot behind a removable panel, and a nice tool kit is fitted in the boot lid. The interior is spacious at the front; however, rear passengers are not catered for so well in the legroom department. Although legroom is forgotten when they sample the smoothness and quietness of this automobile. The automatic gearbox changes without notice although sometimes it will go near the red line before changing up. My car has the steptronic version of auto box with the manual shift facility. I have to confess I hardly ever use it because there are only four gears in that mode, and the auto box achieves its task with so little effort. Driving BMW’s advert claim they are the “ultimate driving machines” and I would agree, This car is all about driving, one tends to...

Shekera 20.10.2001 · Read review
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Review of BMW 523i

BMW Stephen James Bromley

Advantages: Local
Disadvantages: Poor service, non-return of phonecalls, poor sales tactics

...car all day and not calling when they said they would, they advised that there was nothing wrong with the window but it took 9 hours for them to tell me this (after I had rung myself 3 times). I advised them that I was not imagining it and could they look at it further. It appeared they had only tried the window three times and it hadn't happened. After having the car for another day they still stated that there's nothing wrong with it and I was able to pick it up. The window did appear to be fine (apart from a few days ago when it's started happening again). I think they fixed it on the first day but didn't want to admit they'd made a mistake when replacing the door latch. I'm am now in desperate need of a decent BMW garage as these may be only 5 minutes away from me but I will not be taking my car back there again. I am...

borstal 04.12.2007 (19.12.2007) · Read review
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Review of BMW

HR Owen Heathrow BMW & MINI

Advantages: Exceptional Offers - Fantastic Service and Competency of all within the business
Disadvantages: -

...I recently had my vehicle serviced at HR Owen Heathrow BMW in West Drayton and found the overall experience brilliant. I have had numerous BMW's and been to many dealerships but I found them to be very professional and thorough. The pricing was competitive and they advised me on all the extra items my car needed after carrying out a FREE Maintenance Check. The one thing I found unique about them was they offered me a Service While I Fly facility. I dropped my car off to the dealership and the courtesy bus took me straight to the airport for my business flight. When I returned, they collected me, had the car waiting done and cleaned and I killed two birds with one stone. My car was serviced and the storage/parking charges were a damn site chepaer than all the NCP's etc... around the airport. In a nutshell the service was superb...

fashthebash 05.07.2006 · Read review
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Review of BMW

BMW 116i

Advantages: Superb Handling, Luxurious Ride, Classy, Amazing Looks
Disadvantages: Small rear spaces, Poor rear visibility

...enough to the extent of being uncomfortable, like a sports car would be. Even though the handling is almost as good as a sports car's. I wouldn't describe the engine as powerful, but is more than adequate in getting this car, which despite its size is quite heavy, from A to B, without a fuss. Admittedly fuel economy could have been better, but this is adversely affected by the car's sporty and joyful nature which eggs you on to drive it as fast and aggresively as you can. The other powerful plus point of this car are its electronics. I have not driven the sat-nav/i-drive version and have heard that BMW's i-drive system can get quite irritating, but the basic version still has a cluster of useful and impressive electronics. For example, the air conditioning system is dual zone and can provide different temperatures for the right and left...

Kostas_juve 07.02.2007 · Read review
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Review of BMW 116i