British gas poor service

Advantages: breach of contract
Disadvantages: poor service

...ANVER JEEVANJEE Email: anver.jeevanjee@virgin.net 24 January 2009 British Gas Home Care Membership Office Bothwell Road Uddington GLASSGOW G71 7UD BREACH OF CONTRACT HOME CARE REF: 1907592 1878071- Ref: CHSR/M I have tried desperately to contact you to complain about your appalling service but regret your call centre is unable give us access to your direct customer service email address or fax number. I found it impossible to access you on-line or through your website. Many in our age group would not even attempt to contact you via the website even if it was user friendly to senior citizens or anyone. All you website has is numerous negative feedback from your dissatisfied customers. Your 0845 numbers are a pain - one has to hold on between 35 and 75 minutes to get a reply and even when one gets a reply it is...

adamjeebhai 11.02.2009 · Read review
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Review of British Gas

British Gas

Advantages: gas seems fine
Disadvantages: telephone nightmare

...Gas that was listed in the phone book and getting through the rather long and tedious alternated service to find myself sat in a queue where I was being told I could be waiting for up to 25 minutes before my call was answered! This really did surprise me a lot considering what a large company British Gas is I would of assumed that they would have a very large customer service team working the phone lines to give a better service to their customers. I did however need to get through to someone and pass all this information on to create an account for us so I persisted and held on the line waiting for a human operator and getting more annoyed by the second with the repeated voice that kept asking me if I was calling regarding a gas leak that I would need to phone Transco or to save money I could switch my electricity supplier to British...

newby2 26.05.2007 · Read review
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Review of British Gas

Money burned by British Gas

Advantages: Large company, synergy, many products offered.
Disadvantages: Price hikes, deparments don't talk to each other

...are giving away gas since they have no storage capacity, but the consumer has to pay, Moreover, all sectors of the economy which are linked to oil have seen their prices fall eg food, petrol - but not a single penny of Gas or Electric. Yet their direct debit schemes, after YEARLY assessments more than double your monthly payments without any regard for anyone's ability to pay. In my view, this is a profiteering scam, and the beneficiaries are the private owners of what should be public enterprise. END OF UPDATE ------------------------------------------------------------------- -------------------------- British Gas - part of Centrica has had a lot of bad publicity since it was a private monopoly and competition opened up in 1996. Since then British Gas has been trying to improve its image. Customer Service used to be...

makro74 31.07.2008 (28.11.2008) · Read review
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Review of British Gas

  British Gas make a complete hash.

Advantages: None that I can think of...oh..they have the word "British" in their name
Disadvantages: Customer Service (lack of), Prices, Attitude...oh everything really

...The name "British Gas" always had that comfortable ,solid feel to it. To me it always invoked a sense of something reliable, but probably expensive. Quality service that wouldn't let you down. A company you could trust. Ok, probably a bit pricey, but you knew they'd come up trumps for you. In a way, something akin to the AA (the so called "4th Emergency Service). Best engineers, best service, best of British.. and all that. Hey, I can already hear you sniggering ?. Now I admit I wasn't a customer of BG, as an adult, so my impressions of them were not first hand. These were just memories of living with the parents and what I envisaged when I heard the name. It just had that good wholesome feel to it. When you needed an emergency Gas engineer, you looked in the phone book for British Gas - not some local 'cowboy' Oh how...

eldergill 18.11.2005 · Read review
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Review of British Gas

British gas

Advantages: NOTHING AT ALL
Disadvantages: everything!

...When I moved into my flat there were two reasons I decided to choose British Gas as my Gas supplier. Firstly there was already a British Gas Pre Payment meter installed, and secondly I chose them because they were a well known name. Well, if only I?d done some research first I could have saved myself a whole lot of bother. My first problem was actually finding a number to ring to get the supply connected. I tried the Yellow Pages and the Thompson local, but although they had a full page add on the back of the Yellow Pages it was for buying a fireplace, not connecting the gas supply. Never mind I thought, I?ll give it a ring anyway, and maybe they?ll be able to give me the number I need. Anyway, they put me on hold for about 10 minutes and then the woman (sounding very huffy) gave me the number I needed. So I rang the number...

pink_champagne 06.10.2003 · Read review
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Review of British Gas

British Gas

Advantages: nationally known company
Disadvantages: no sense of cutomer service or reward for loyal customers

...from happy and that the figures didn't add up, i was told that any overpayment by me would be refunded once a year the only conclusion i can come to is that British Gas wished to invest this money of mine then refund the overpayment ( minus the interest they have earnt obvioulsy) and sorry but if anyone is going to invest my money it will be me! so i have switched my gas and electricity supplier my new combined direct debit is £52.70 a month ( about the same as it used to be under British Gas, and as an added bonus as i used my quidco account to switch i got £50 cashback my advice loyalty and prompt payment count for nothing at British Gas, take your loyalty and your service elsewhere...

MrsTabs 28.05.2007 · Read review
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Review of British Gas

British Gas??

Advantages: None that I can think of!!!
Disadvantages: Bad customer service agents, rude, ignorant, arrogant, bad prices! The list is endless!

...Where do I start? With their poor customer services? Their chasing that borders on harrassment when you have already agreed to make a payment plan with them? Or the prices that they charge that cost you twice what they would everywhere else!!! I never had problems with British Gas before the last week. Being on a bill system, we received a bill for £140 for the quarter, which I found quite acceptable. I rang and made a plan to pay it weekly on a card system via a paypoint. It was agreed £8 on a weekly basis starting from April 2nd. Thats fine, until less than one week later we get a red reminder! Please bear in mind it is not yet April so how on earth can I pay the payment due on 2nd April? So I rang them back and they apologised and said wouldnt receive anymore letters! I got another 2 days ago informing me I was being charged £14...

sjc1985 27.03.2008 · Read review
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Review of British Gas

British Gas - Worst Company Ever

Advantages: None
Disadvantages: Poor Customer Service

...of Electricity a day, Which is well below the 16-20 Units British Gas tell me is the average. As you can imagine, I was totally shocked to receive this bill and was straight onto the phone to see what was going on and the following is what has happend since: -------------------- The Long Wait -------------------- British Gas has the worst telephone customer service I have ever come across, If you ever have to deal with them, You can expect long holding times. My longest time on the phone waiting for someone to talk to me about my bill was 45 minutes. Also their systems convieniently seem to have been down on several occasions when I called and I was told I would be called back as soon as possible. No prizes for guessing I never received even one call back ever. Finally when I did get through to a helpful person, They told me that...

Foxy1982 16.05.2007 (09.06.2007) · Read review
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Review of British Gas

British Gas - absolute nightmare!

Advantages: None at all
Disadvantages: Expensive, appalling customer service, inaccurate billing

...not to a high enough standard, and they appeared completely incompetent. I have since heard many similar nightmare stories from other people. Not only are British Gas more expensive than other suppliers, but the principle of customer service does not seem to exist. Steer well clear!...

lisa_mol 11.07.2008 · Read review
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Review of British Gas

British Gas

Advantages: None
Disadvantages: Hundreds

...Having just discovered 'Ciao' and read the comments on British Gas I no longer feel alone. All comments on the inept call-centre are spot-on. And the huge feeling of frustration at being unable to penetrate their useless systems. I got a letter from Customer Relations requiring me to attend my little used holiday home in Whitstable for a bi-annual meter check. I took this seriously because it was a legal requirement on them to do the check and if I failed to comply they would get a magistrates order to gain entry. I drove the round-trip of 200 miles for a morning appoinment and, but you've guessed already, they didn't turn up. I made a second appointment and, surprise, they didn't turn up. For two whole days out of my life, I claimed for my time and my petrol costs = £620. But of course they offer a 'statutory' £20 per failed...

minpie 05.04.2008 · Read review
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Review of British Gas