Advantages: Friendly advisers, competitive, comprehensive cover
Disadvantages: Slow to receive the quote

...Our home insurance was due for renewal yesterday. I chose to ring CIS Insurance for a quote. The lady on the telephone was very helpful indeed. She explained fully what each policy would cover and the cover was pretty comprehensive. The quote she gave me over the telephone was quite competitive and I asked for her to send me the quote through the post. I made her aware that the insurance was due for renewal in a few days. Unfortunately, I received the quote too late to do anything with it. That seems such a shame as the cover was very people friendly. I would advise if anyone wants to take out Co-operative Insurance Society cover that they should call the Service Centre early enough to receive the quote as they seem very helpful and competitive but unfortunately the post was too slow for me.... Read review

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Advantages: Prompt service,Great prices, Mutual company, no obligation
Disadvantages: none so far

...After asking for information on the products and services offered by the C.I.S on their website, I received a home visit. The representative called me to arrange a suitable time for his visit, and arrived promptly with his bag of tricks. He started by doing a complete financial review and making sure we were aware that we were under no obligation to follow his recommendations. We were stunned by the price of the life insurance, the cover was excellent and we signed up for that immediately. Because of the society's mutuality they can give realistic prices for their products. Our Home insurance was also due for renewal so we asked for a quote for that, we had been paying over £10 per month for our old policy which was basic to say the least. We were given top of the range insurance for the same price. So when our car insurance... Read review

Ciao members have rated this review on average helpful

Advantages: Cheap, reliable and good customer service
Disadvantages: None as yet!

...I have had CIS insurance now for 1 year and to be frank they are great, when searching for a motor quote on teh internet last year I tried CIS for a cheap quote. Their Internet site is extremely easy to use and is down to teh point it takes about 10 mins to fill out an online form and then returns a quote, which if you agree to you can request that and Agent calls you for more details. My quotes with every one else where very very high, these offered me 25% introduction discount and a very commpetative rate which I couldn't find anywhere else. They also offer a great APR if you want to spread the cost over 12 months Since then I have had no problems with my insurance at all, if I have ever wanted anything I can easily call the customer service dept and tehy sort anything out, if it is out of office hours I can also call my... Read review

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Advantages: Full proffesional assitance given.
Disadvantages: Claims may be a lengthy process.

...... Read review

Ciao members have rated this review on average helpful

Advantages: Prompt attention to claims, personal service through local agents, and fast settlement
Disadvantages: none I can think of

...I have been insuring my home contents with CIS for many years, and I have always found them to offer excellent value for money. Of course, the real test is in making a claim, and over the years I have unfortunately had to make several. The largest claim was when the house became flooded overnight by a fault on the washing machine. The water had completly submerged the kitchen floor, and spread all through the downstairs rooms. My 3 year son noticed it first thing in the morning, and came up to the bedroom to tell me that I would need water-boots on downstairs. Luckily I had a vacuum cleaner which could remove water and I spent most of the day salvaging things like books, and lifting the soaked carpet. I phoned CIS and the next day an insurance assessor called. I expected him to try to limit CIS's liability, and was very... Read review

Ciao members have rated this review on average helpful

Advantages: Very good claims proceedure
Disadvantages: not easily contactable

...I first heard of CIS insurance through my parents. My Father was looking for insurance for my mum and stumbled across CIS in the pursuit of the cheapest quote. This was around 10 years ago now but the company at the time was the cheapest. I followed suit when I passed my test - although to keep the cost lower I insured the car in my mum's name (as she was older)…. However the downside to this through insuring with CIS is that the car needs to be registered in the policyholder's name. So my car is now registered under my mum's name! The quote was reasonable, bearing in mind that the policy covered any driver of any age. In addition my partner had 3 speeding points on his license - CIS stated that they ignore the first speeding offence so this did not affect the quote price - BONUS! However, within 3 weeks of changing my car I... Read review

Ciao members have rated this review on average helpful

Advantages: cheap, comprehensive, good telephone service
Disadvantages: no website for quotes, very annoying appointment system

...and assures me we can set up the insurance there and then. He also apologised and assured me the situation is being looked into. I have to say I am feeling much more positive about the Co-Op service after this. I guess alot will depend on the service I receive tomorrow, but I feel that the Co-Op have been better tahn most companies in handling my complaint and restoring my faith in them... Read review

Ciao members have rated this review on average helpful

Advantages: Good cover, cheap
Disadvantages: Bad customer service, slow with paperwork.

...I have been with CIS for five years, ever since I started driving, and have never had problems with them before. Their cover is cheap, and very good (cover to drive any other person's vehicle third party only included as standard- even for 18 year olds). There is no extra fee for paying by direct debit. I have recommended them to many of my friends, but I have just changed my insurance to a different company. Why? Read on. First, I must explain that CIS uses a network of local agents who deal with your cover. My problem started when I decided to pay by direct debit this year instead of cash, like last year. I decided to do this because CIS sent me a renewal notice for my old car, when I have had my new one about two months. I phoned them to ask for an up to date figure, and was told I would have to pay this one, and then pay... Read review

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Advantages: cheapest, loveley people in Harlow office,
Disadvantages: none I've found yet

...A word of warning to all you motorists out there. Do you know just how much your ‘No Claims Bonus’ is worth? Before I go on, if yours is unprotected please stop reading this opinion and go and protect it now!! My Yaris GLS is now insured with CIS (The Co-op) after more ringing round than you can imagine. Here is my story… My last car was a Mazda MX3 V6, a bit different I know! Whilst in the work car park I reversed into another car that was speeding back from lunch as she was late – it was deemed to be my fault, so I paid my excess, felt annoyed and thought nothing more about it. At the end of that year I was changing my car to a Toyota Yaris, I was insuring the Mazda through ‘Performance Direct’ at a cost of about £450 per year. (33-year-old woman, no accidents etc) I phoned around... Read review

Ciao members have rated this review on average helpful

Advantages: cheap
Disadvantages: battle to get the service you've paid for!

...I was insured with these people for many years, they always seemed pleasant to deal with and their premiums were the most competitive for my circumstances. Then what we all won't happen did, I was burgled and a load of stuff was taken. In a nutshell they quibbled and argued about every single thing they had to pay out for. A bottle of expensive aftershave? They wanted a recipt. It was an Xmas gift - and, of course, the person who gave it to me hadn't kept a receipt many months later. Some records borrowed from a friend? Not covered because they weren't mine. And so on etc. Eventually they did pay up, but only when I got a friend with a law degree to write a very heavy letter threatening to sue. That's the trouble with home insurance, you just don't know how good it is until the worst happens - and then it's too late... Read review

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