PC world...an Employees view!

Advantages: Huge amount of choice, competitive prices, friendly staff
Disadvantages: Lack of communication with head office, still sales culture.

...I have been looking at a number of reviews on PC world on this website and other websites and am inclined to agree with many of the points raised. I am an employee at a PC World store in the Midlands and hope that I can give an unbiased review on some of the good and bad points about PC world and How to respond to any problems you may encounter while you are shopping there. I accept no responsibility for any actions resulting from reading this material and my only aim it to argue the complaints raised on the Internet. This review does not reflect the opinion of DSG international! None of the information here is legally binding as procedures in the stores may differ from store to store. It is ultimately best to take up any grievances with the store managers. THE STORE The shop floor is split into easily to navigate isles...

ross88guy 19.06.2006 · Read review
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Review of PC World (Shop)

PC World ---- Poor Customer Service World

Advantages: They aren't too expensive
Disadvantages: They have appalling customer service

...My husband brought a computer from PC World just over a year ago now. It cost £399 which seemed like quite a good deal. It came with everything we needed and even had free Norton Spyware thrown in for a year. It was on Windows Vista and had all the latest software on it. We also bought a lot of accessories for it, the printer costing £200, a wireless mouse and keybour, a scanner/photocopier. I'd like to say everything was perfect, we never had any problems and we all lived happilly ever after... but I can't. The day after we installed everything I went to use word for my uni work and found it wouldn't open, in fact none of the microsoft software would open. I used the library instead, not very convienient but oh well and we just used the computer for going on the internet which we did quite a lot seeing as my husbands work requires...

faders321 26.06.2008 · Read review
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Review of PC World (Shop)

A World of Computing

Advantages: Good mix of articles
Disadvantages: Maybe too unfocused to appeal to specific markets

...Personal Computer World (or PCW, as it is known to its readers) has been around for more than twenty years. Is it mouldy and past its ?sell by? date or does it remain fresh and fragrant? Back in the mists of time when it was first published it was virtually alone on the newsagent?s racks, only Byte comes to mind from that period (and that was American). PCW actually predates PCs, at least in so far as we consider PC to mean ?IBM compatible?. In the early years the front cover was as likely to be graced by a Sinclair Spectrum or an Amstrad CPC as an IBM machine. The early issues were pretty heavy on (generally BASIC) programming with sections devoted to type-in listings, programming courses offered over many months for many more or less exotic languages, serious articles discussed the merits of building your own computer (at a time...

pauljm 14.09.2001 · Read review
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Review of PC World Magazine

pc world basingstoke

Advantages: none
Disadvantages: too many to list.... dont bother go to dell

...I would not suggest a trip to pc world in basingstoke. Its the worse customer service i have ever known, and think they only make money with first time buyers as you get put off straight after if to use this store. my experience was i went to buy a pc at my local pc world in reading, they didnt have the one i wanted in stock but the chap was helpful and rang a local ish branch to see if they had it as it whoed on the screen they did. he rang them and asked them to get it ready as will be there in 30 mins to buy the pc in basingstoke. so i get there, no one on the shop floor i see the one i want and just want to buy it and get going as whole mission taking a long time and it was getting late. eventually found a staff member who had the stench of cannot be bothered and realy made me feel like i was infringing on her time and being...

baberacer_Gti 21.07.2008 · Read review
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Review of PC World (Shop)

No knowledge at PC World

Advantages: Wide range of products
Disadvantages: Ill informed staff, Lack of knowledge, prices a bit high

...PC WORLD staff are a disgrace. My own experience has on sevreral ocassions led me to believe that the staff at PC World are sadly lacking of any in depth knowledge regarding the products they sell. They either do not know or, more likely, they are inadequatly trained. I recently wanted to expand the number of USB ports on my system and asked an assistant how I should go about it. She asked me what a USB was then said that she didn't think they sold them. I then asked to speak with one of their service engineers who was bustling about in their service department. He told me I needed an internal USB Card at a cost of £40 plus cables at £10 for each device I wanted to connect. In total I was offered a solution for £ 80. I declined and was then informed by a waiting customer that I could buy an external 4 port hub off the shelf for just...

jonwhite 03.10.2000 · Read review
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Review of PC World (Shop)

PC World Staff Not Of This World

Advantages: None Whatsoever
Disadvantages: Treated Like A Criminal

...PC World sprung to mind when I decided to move my computer further away from my cable modem. To do that I would need a much longer Ethernet cable and as PC World were only a mile or so down the road I decided to go see what they had to offer. I was greeted at the door by a rather bored looking young man who shoved a free magazine under my nose which I duly took... something to browse through later. After no luck finding what i was after I asked an assistant who explained that Ethernet cables were called 'snagless' cables and pointed me in the right direction, from then on in it was only a matter of choosing the right length, paying for it and getting back home to get on with the job. The actual act of inserting one end of an Ethernet cable into a cable modem and the other into the back of my computer took only seconds, it was...

yessuf 22.04.2008 · Read review
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Review of PC World (Shop)

PC World Norwich. The world of staff rudeness

Advantages: Most requirements under one roof
Disadvantages: Poor customer service and aftersales care

...I write this opinion based on my own personal experiences with an individual branch of PC World. I recently made a trip to PC World in Norwich, Norfolk, to purchase some home networking cards. It was the first time that I had visited the store. When I arrived, I was quite impressed with the organisation aspects of the store and the quantity and vastness of products available. As I had had a fairly long journey, I was in desperate need of a wee and promptly asked the nearest sales assistant as to the location of the customer toilets. He proudly stated to me that "because we are on a retail park, we do not legally have to provide customers with toilet facilities and it is company policy" Oh the look of glee that filled the young bloke's face when he told me this. It surely made his job worthwhile!! I turned on heel and wandered away...

cobnutty 05.03.2002 (06.03.2002) · Read review
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Review of PC World (Shop)

Why in the world PC World?

Advantages: Cheap computer supplies, allegedly
Disadvantages: You get what you pay for, they keep prices low by employing ignorant staff to whom customer service is a foreign concept

...I was made redundant last year and after a little time off to enjoy not doing ANYTHING AT ALL I decided it was time to start looking for a job. After landing some consultancy work I decided that since my husband worked from home if I couldn't beat 'em I may as well join 'em and set up my own business. In order to do so, I needed a printer, enter PC world.... Now to be honest, I should point out that this one star review is based on my and my husbands experiences of one out of town branch, which, perhaps, is unfair. Certainly our local branch of Dixons is great, so long as you don't go in on a Saturday, but even though they're happy to demonstrate things or even let customers try them out they don't carry much stock so seldom have the exact item you requie or they don't have enough different examples for you to be able to make...

Sweary 19.11.2003 (20.11.2003) · Read review
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Review of PC World (Shop)

PC world of rip-offs

Advantages: Warm on a winters day
Disadvantages: Overpriced, poor staff knowledge, poor levels of stock

...I have been to PC world store about 10 times over 5 or so years. My experiences have been consistant however they may not be representative of the company. This review is based purly on my own experiences. I have been building and repairing computers for friends and family for about 5 years, I needed a computer for university and couldn't afford a ready built one, so i had to teach myself what to do with a pile of componants to get a working computer. Fully trained in the 'trail and error' world of computing I use PC world a couple of times a year to get a part or peripheral that i cannot wait around for. The range of PC componants (cpu, motherboards ect) is generally very poor and very expensive. The technical staff seem to have a very basic knowldge at best of what goes into a computer. When I asked for a motherboard suitable...

andyyaris 13.12.2007 (21.12.2007) · Read review
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Review of PC World (Shop)

PC World everything a superstore should not be

Advantages: everything under one roof
Disadvantages: If you can find someone to help you

...PC world is a surprise. 8 years ago I wondered to my self how a superstore,dedicated to only computers could survive in the industrial state battleground on the outskirts of town, apparently competing with the likes of Tescos, Asda, Comet, Curries, etc. The battle however has seen more specialised superstores take arms in the struggle to wrest cash from us, Joe Public. Mothercare, Toys R us, Momas and Poppas, and Pets mart.all have found the cheaper rates of industrial estate Britain profitable. 8 years on and PC World is going strong. PC World sells hardware and software, targeting the novice, and aiming to deliver a cheap feel to expensive products. This aim has been delivered successfully as far as the accountants are concerned. Is it any good as a computer store? By virtue of the fact that you are all sitting at home using...

cabletow 26.03.2002 · Read review
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Review of PC World (Shop)