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AdvantagesCheap, quick and perfect when it works

DisadvantagesShocking customer service when things go wrong

.... You can chose to have it picked up on a different day but you can not pick a time. Once the parcel has been picked up you can follow the progress on your home page. It gives updates such as at national hub, with local courier and out for delivery. They state it takes around 3-5 days for your parcel to be delivered which I have found true most of the time. Receiving parcels I have heard...

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AdvantagesGood selection of books to choose from, good web site.

DisadvantagesNot neccesarily the cheapest books

...g had time to think about it I should have created an account, then next time I order a book I would spend less time filling in my details (shot myself in the foot there!). Today, Monday, I got a shock when the postman pushed a box through the letterbox, yes, it was the book I ordered VERY late on Friday night! What a service, I knew delivery time would be 3 – 7 days, but this exceeded all exp...

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AdvantagesQuick, easy and cheap

DisadvantagesService level may depend on local couriers

...far quicker time than Royal Mail at half the cost - fantastic! Where they win --------------------- They use a local courier for each area - this means that the courier knows the area, and is often local, allowing for more convenient delivery times. Obviously (and this is one of the pitfalls) this relies on the quality of the local courier - maybe i have been fortunate in having good couriers...

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