A Good Deal, Better, from Direct Line

Advantages: Easy to so business with, good premiums, stable underwriting
Disadvantages: none

...an advisor between 8am and 9pm Mon-Friday, 9am - 5pm on Saturday and even 10am - 5pm on Sunday meaning even if you work shifts you can get hold of someone quickly and easily. I have done both over the years, and providing you have all the correct and important information to hand, you can get a quotation in a couple of minutes. However information like previous claims, and convictions, will impact on whether the insurance company will quote or not, and so it is important that these are declared at this stage. It used to be that Direct Line did not offer credit of any kind and premiums must be made in full via one direct debit card at the time of purchase or renewal. This was relaxed for people with Home Insurance to allow them to break into that market, and now it has been several years since credit facilities were offered to all. I pay my...

helencbradshaw 06.11.2006 · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Insurance plc

Direct Line and Sinker

Advantages: Cheap
Disadvantages: Cheap

...‘Direct Line & Sinker’ I am a dissatisfied Direct Line Rescue (ex)customer. I, like many others, took the time and effort to shop around for my motor insurance, when I got the lowest quote available on the market from ‘DL’, I was astonished to see that the premium was a LOT lower than the main rivals, so much so in fact, that upon speaking to one insurer to ask for a comparison, they asked who I had spoken to so far and the poor girl on the other end of the line could not get off the phone quick enough after the hearing the words ‘Direct’ and ‘Line’ in the same sentence. The insurance was a dream - well at least the fact that I was comprehensively covered for less than most companies would charge me for Third Party Fire&Theft was a dream - I even had the good presence of mind to...

THEMIGHTYDOMSTER 21.06.2001 · Read review
Ciao members have rated this review on average helpful
Review of Direct Line

Go directly to jail with Direct Line

Advantages: I'm not with them anymore
Disadvantages: They wouldn't know the truth if it jumped up and bit them on the ....

...Has anyone seen the Direct Line Insurance adverts? It makes it look so easy to make your claim, 'we repair both cars and deliver them back to you'. Thought you might all like to know about our current experiences with them. A few months back my husband had a car accident, no one was injured and the other driver accepted responsibilty from the outset. Both drivers belong to Direct Line. Sounds like an easy claim doesn't it? To make it even easier, the drivers know each other, and live near each other, so no one was about to change their story or suddenly invent a whilplash injury. First - the accident - My husband was stationary at the time letting someone cross the road, he went to pull away and the other driver came out of a side road and hit him. Does it sound to you like we should have encountered any problems? No, we...

Cheekychicken 21.10.2001 (09.11.2001) · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Insurance plc

Their Direct Line Was To Bully Me To Submission

Advantages: Good if your training for hostage situations
Disadvantages: I was treat like low life scum in my own home.

...rather large and very intimidating man turned up on my doorstep, I mean this guy looked like one of those big dodgy bouncers outside seedy nightclubs you would not want to meet him alone down a dark alley. He was apparently sent out by and on behalf of Direct Line PLC; he explained he was a consultant and that he was to go over some abnormalities in my claim. Ok I thought fair enough I mean my financial position was bad at the time this may have raised a few eyebrows of suspicion I could see it from their point of view and half expected to be asked a few hairy questions. So he sat down in my front room and out came a Dictaphone, oh here we go I thought I could see where this was going and prepared myself for a grilling. However nothing could prepare me for the sheer arrogance of this horrible obnoxious man, I mean he was asking some real...

KRISPY13 26.02.2008 · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Insurance plc

Hassle free claiming with Direct Line

Advantages: Simple to set up & easy to make claims
Disadvantages: None!

...Introduction = I love my two Springer Spaniels so much that I would never compromise their health. They have both been insured since the day they came home as a puppy. Before getting a policy I did shop around via the Internet because you want the best price and the best cover. I think I tried almost every company (at that time as they may be loads more now). I couldn't seem to get the balance between good cover and reasonable cost. I love my dogs but I'm not made of money. Pet Insurance is the most likely policy you will claim on. My partner already had a Direct Line policy for car insurance and breakdown cover and there website advertised that you could receive a discount if someone at your address had a policy. It didn't matter to Direct Line that the current policies were not in my name and I received a 10...

kgray71 20.01.2006 · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Pet Insurance

Direct Line Insurance - Beyond the introductory offers

Advantages:
Disadvantages:

...have thought that this would reflect in my premium 2 years more NCB but alas not) so I can't advise on this process. Major problem I found is that the only payment method they accept for installments is direct debit thus if you don't have a direct debit set you can't have the policy unless you pay in full. I find this quite abusive and a means to control personal finance they will not accept cheque/visa or even debit (big company like this)! I hate direct debits with being self employed and with varying income dates this is far too rigid and more about the company than that of it's consumers. They do have the facility to accept visa/debit payments they just refuse to accept them for installments! I would recommend that you check their site direct for current offers & also look at other companies too as this is the only way you will...

dragonsurge 26.11.2007 (17.07.2009) · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Insurance plc

Direct cover

Advantages: cost, good cover
Disadvantages: previous experiences, see review

...home and made a phone call saying that it wasn?t acceptable making me drive a potentially dangerous car especially in my condition (pregnancy, not the overly apparent failing mental ability!). I was told the car (if not written off) would be returned to the house for me when repaired. Unfortunately when the car was repaired this wasn?t the case when I enquired about what I had been promised all I got was an apology. One good experience and one bad. I thought about my previous claim experience with Direct Line but I still went with them again as they offered such a good deal. They get things sorted in the end and don?t break the bank to do so. I?ve never ventured into their other insurance options like home or pet. To be honest I looked into their pet insurance but they don?t cover pets for life and once they get to about 8 years old...

znh3ra54 04.08.2009 · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Insurance plc

Direct Line Insurance services

Advantages: None at all
Disadvantages: Do you have all month??

...Direct line are the worst people to deal with ever!! I was involved in an accident last year, they constantly tried to get out of paying for the car to be repaired, over expensive and total waste of time, no resonable answers back from staff and all management are useless!! They took a the loan car away from me too early, tried to charge me extra even thought the accident wasn't my fault, wouldn't make a start on the car being repaired, all in total my car was off the road for 9 weeks before I got it back, now thats not right huh?? they are slow with everything, and even though the accident wasn't my fault, they tried to stop a claim going throught because the mirrors on the car were still genuine parts, but just slightly smaller than standard, that took another two weeks to clear before the repair work started. I even made...

M3SAM 25.06.2008 · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Insurance plc

Excellent customer service from Direct Line

Advantages: Friendly and efficient service
Disadvantages: None

...I have nearly everything insured with Direct Line, both our cars, our house and our life insurance. We also have Direct Line breakdown cover and home protection (if your boiler breaks down etc). They also provide a number of other products such as holiday insurance, pet insurance, loans and mortgages. We have been with Direct Line Car Insurance for a total of 6 years. Their car insurance is very competitive and we have always found them to be the cheapest and the best for service. I really like the fact that I am only a second driver and I have 2 years no claims! I think they are the only insurance company that do this and I think this is the main reason (among others) for taking out car insurance with them. Direct Line always offer good quotes and I think this is down to the fact that they are very careful with who they insure...

mrsR2b 01.10.2007 (02.11.2007) · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Insurance plc

Go Directly On-Line to Direct Line

Advantages: Cheapest Quote I could find, even cheaper on-line
Disadvantages: The wheels on that telephone don't look safe!!!

...Car insurance. What an interesting subject. I hate it, and unless you're an insurance broker, you probably hate it too. But we all need it if we want to drive. This is the first year I have been with Direct Line, and so far, so good. My insurance with my previous insurers always cost me what I considered to be far too much money. I believe I am a safe driver, 1 minor hiccup a few years ago, but that was my fault and no other vehicles were involved. I just reversed into a very large, narrow post. It was in my blind spot...ok!!! Well, that's my excuse anyway, but that's my only accident, and I was still gutted when I'd done it! So when my insurance was ready for renewal, I was expecting my premiums to reduce, since after all, I had an extra years worth of no-claims now. To my horror, it had increased, by almost 10%. My...

Phil0205 27.11.2002 · Read review
Ciao members have rated this review on average helpful
Review of Direct Line Insurance plc