A Good Deal, Better, from Direct Line

Advantages: Easy to so business with, good premiums, stable underwriting
Disadvantages: none

...Background --------------- I have been insured with Direct Line for something like 14 years now, having defected to them when I worked for a very large well known broker, as even with staff discount, Direct Line's quote was cheaper! We currently have two cars, home insurance and life insurance with direct line, and I will ensure they quote us for pet insurance very soon. I have also taken out their one trip travel insurance on a couple of occasions. In fact that little red phone finds it way into my home every couple of months or so. Back in the early 1990s Direct Line certainly revolutionised the way that insurance was bought and sold. Prior to that there were small brokers, and even large brokers, but the concept of doing insurance over the telephone was not great, and even for someone who gained CII qualifications, I remember...

helencbradshaw 06.11.2006 · Read review
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Review of Direct Line Insurance plc

Direct Line and Sinker

Advantages: Cheap
Disadvantages: Cheap

...‘Direct Line & Sinker’ I am a dissatisfied Direct Line Rescue (ex)customer. I, like many others, took the time and effort to shop around for my motor insurance, when I got the lowest quote available on the market from ‘DL’, I was astonished to see that the premium was a LOT lower than the main rivals, so much so in fact, that upon speaking to one insurer to ask for a comparison, they asked who I had spoken to so far and the poor girl on the other end of the line could not get off the phone quick enough after the hearing the words ‘Direct’ and ‘Line’ in the same sentence. The insurance was a dream - well at least the fact that I was comprehensively covered for less than most companies would charge me for Third Party Fire&Theft was a dream - I even had the good presence of mind to...

THEMIGHTYDOMSTER 21.06.2001 · Read review
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Review of Direct Line

Go directly to jail with Direct Line

Advantages: I'm not with them anymore
Disadvantages: They wouldn't know the truth if it jumped up and bit them on the ....

...didn't think so either but here are just a few of them. Firstly, we asked for a courtesy car whilst ours was being repaired, we were informed that we could have one but it would take a week. What is the point of that? Some people have to go to work. We ended up hiring one as we were told we could claim this back. Second, our car was not taken away and picked up as their current advert says, we had to drop it off and pick it up ourselves. Number three, we were initially told the car would take 3 days to repair, it took two and a half weeks, I think it would have been longer had we not phoned everyday to check the progress. Waiting for a part, was the excuse, a part I could have bought and fixed myself for a fiver. Problem four, Direct line told us that the processing of our claim would be quicker if we both accepted...

Cheekychicken 21.10.2001 (09.11.2001) · Read review
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Review of Direct Line Insurance plc

Hassle free claiming with Direct Line

Advantages: Simple to set up & easy to make claims
Disadvantages: None!

...Introduction = I love my two Springer Spaniels so much that I would never compromise their health. They have both been insured since the day they came home as a puppy. Before getting a policy I did shop around via the Internet because you want the best price and the best cover. I think I tried almost every company (at that time as they may be loads more now). I couldn't seem to get the balance between good cover and reasonable cost. I love my dogs but I'm not made of money. Pet Insurance is the most likely policy you will claim on. My partner already had a Direct Line policy for car insurance and breakdown cover and there website advertised that you could receive a discount if someone at your address had a policy. It didn't matter to Direct Line that the current policies were not in my name and I received a 10...

kgray71 20.01.2006 · Read review
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Review of Direct Line Pet Insurance

Their Direct Line Was To Bully Me To Submission

Advantages: Good if your training for hostage situations
Disadvantages: I was treat like low life scum in my own home.

...rather large and very intimidating man turned up on my doorstep, I mean this guy looked like one of those big dodgy bouncers outside seedy nightclubs you would not want to meet him alone down a dark alley. He was apparently sent out by and on behalf of Direct Line PLC; he explained he was a consultant and that he was to go over some abnormalities in my claim. Ok I thought fair enough I mean my financial position was bad at the time this may have raised a few eyebrows of suspicion I could see it from their point of view and half expected to be asked a few hairy questions. So he sat down in my front room and out came a Dictaphone, oh here we go I thought I could see where this was going and prepared myself for a grilling. However nothing could prepare me for the sheer arrogance of this horrible obnoxious man, I mean he was asking some real...

KRISPY13 26.02.2008 · Read review
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Review of Direct Line Insurance plc

Direct Line Insurance - Beyond the introductory offers

Advantages:
Disadvantages:

...have thought that this would reflect in my premium 2 years more NCB but alas not) so I can't advise on this process. Major problem I found is that the only payment method they accept for installments is direct debit thus if you don't have a direct debit set you can't have the policy unless you pay in full. I find this quite abusive and a means to control personal finance they will not accept cheque/visa or even debit (big company like this)! I hate direct debits with being self employed and with varying income dates this is far too rigid and more about the company than that of it's consumers. They do have the facility to accept visa/debit payments they just refuse to accept them for installments! I would recommend that you check their site direct for current offers & also look at other companies too as this is the only way you will...

dragonsurge 26.11.2007 (17.07.2009) · Read review
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Review of Direct Line Insurance plc

Direct cover

Advantages: cost, good cover
Disadvantages: previous experiences, see review

...Is everyone sitting comfortably? Then I?ll begin ? I have always been a named driver on my mum?s insurance via Direct Line. Whilst on her insurance I managed a number of interesting manoeuvres and yet somehow 5 years later she still had a couple years no claims bonus! I bought my new (second-hand) car and then set about insuring it. After all the hundred of comparison adverts on the television I began my search there. I was 25 years old at the time and everywhere was quoting higher then my budget would allow or barely covered me for anything. I was on the phone with my mum when she told me to call Direct Line for a quote as they?ve always been good to her. It did dawn on me that I hadn?t seen them on any of the compare websites. I had a look on their website and entered all my details. The quote was really good so I phoned...

znh3ra54 04.08.2009 · Read review
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Review of Direct Line Insurance plc

You dont need a red phone to call DL

Advantages: Competitive, easy to deal with.
Disadvantages: None I can think of.

...Every year I trawl through insurance web sites getting quotes for car insurance, I have even been known to phone some of them for a quote, (I know, it?s an antiquated idea but I?m an old fashioned guy at heart) but for the last five years I have always came back to the one Insurance company, Direct Line. I have two cars on the road, a small Mazda 121 and a nice Mitsubishi Carisma GDI sport, one I use for ferrying my wife and kids about and the small one for work and general run about use so I need a comprehensive cover that won?t make me cry when the premium is mentioned. Direct Line has consistently come up with one of the cheapest quotes for insurance that suits my needs; I won?t say they were the absolute cheapest, just one of the cheapest. Getting Insurance. After receiving a quote online from DL you can either buy it...

jimblob 13.11.2004 · Read review
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Review of Direct Line Insurance plc

Direct Line Insurance services

Advantages: None at all
Disadvantages: Do you have all month??

...Direct line are the worst people to deal with ever!! I was involved in an accident last year, they constantly tried to get out of paying for the car to be repaired, over expensive and total waste of time, no resonable answers back from staff and all management are useless!! They took a the loan car away from me too early, tried to charge me extra even thought the accident wasn't my fault, wouldn't make a start on the car being repaired, all in total my car was off the road for 9 weeks before I got it back, now thats not right huh?? they are slow with everything, and even though the accident wasn't my fault, they tried to stop a claim going throught because the mirrors on the car were still genuine parts, but just slightly smaller than standard, that took another two weeks to clear before the repair work started. I even made...

M3SAM 25.06.2008 · Read review
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Review of Direct Line Insurance plc

Go Directly On-Line to Direct Line

Advantages: Cheapest Quote I could find, even cheaper on-line
Disadvantages: The wheels on that telephone don't look safe!!!

.... I would certainly recommend Direct Line to you if you were looking for a new insurer. Pricewise, nobody could touch them. The closest I found to Direct Line was still £80 more expensive! I'd definately book on-line for your extra discount. It's very easy. All that happens is that once it's confirmed, papers will be sent to you which you have to sign agreement too (same as buying insurance over the phone!) Once this is done, cover starts and you don't hear any more from them (apart from the odd 'junk mail' letter) until renewal time I guess, when hopefully I will have another year claim free and be cheaper still! www.directline.co.uk...

Phil0205 27.11.2002 · Read review
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Review of Direct Line Insurance plc