Rolls Royce of Appliances
Advantages: High quality, designer product
Disadvantages: Price
...I have worked with Gaggenau appliances for more than 4years and my confidence grows on the brand every day. Many of you may not have heard of the brand, maybe due to the fact it not being a common household appliance such as Neff and Bosch that are available in large stores like Comet and Curries but a brand above the norm and available through middle to high end kitchen retailers.
The History:
Gaggenau is a name of a small town in Germany. In 1880, whilst the Industrial Revolution helped people with ideas, a factory in the small town of Gaggenau was the place known for where products 'came to life'. It was a place that manufactured enameled signs, coal and gas stoves and bicycles.
Gaggenau became a known brand internationally after 1961 when a passionate chef took over the reins of the factory and started to manufacturer top...
missydoc
14.04.2008 ·
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Avoid Sainsbury's Kitchen Appliances
Advantages: None
Disadvantages: Contemptuous attitude toward the customer and consumer protection laws
...Please do not order anything from Sainsbury's Kitchen Appliances. We ordered a Zanussi washing machine and are now stuck with this faulty unusable machine, even though we paid extra for fitting and testing.
When the machine runs it fills our apartment with the acrid smell of burning rubber. We reported this within 24 hours of our having received delivery of the machine yet Sainsburys will not replace it without first sending out an engineer (the earliest time the engineer will get to us is a full seven days after we reported the fault) who then will submit a report to them (Sainsburys), who will then contact Zanussi. It could easily be 3 weeks or more before we have a working machine.
Surely, if a machine is reported as faulty within 24 hours of delivery, it should simply be replaced. Yes. That's the law, but Sainsburys don't see...
philhutchinson
02.02.2009 ·
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Review of Boots Kitchen Appliances
Advantages: Good communication, delivered on time as promised, prices pretty good
Disadvantages: Not free delivery. Delivery company didn't all they were supposed to.
...Really pleased with the whole process. This company wasn't the cheapest on price, partly because they don't do free delivery like some other companies (delivery cost £19.99), but they had the best reviews from other customers - much better than the companies selling it for cheaper.
As you can tell from the company name, they sell kitchen appliances including dishwashers, cookers, hobs, fridges, freezers, coffee machines, washing machines and tumble dryers.
We ordered a Neff Hob from them late in the evening on 8 November. The website confirmed delivery would normally be in 7 days. The confirmation email stated that someone would contact me within 48 hours to confirm the order and to arrange a suitable delivery date.
Sure enough, the next day I had a phone call confirming the order and arranging a delivery date for one week...
first12000
16.11.2007 ·
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Trade Appliances - Absolutely fine
Advantages: Price, choice and delivery slots/schedule
Disadvantages: possbly longer till delivery than others but they don't hide the fact
...To be fair, i'd read the poor reviews of Trade Appliances prior to finally committing to placing my order. I was rather worried but after sitting back and thinking about it, i remembered that logically speaking, people rarely leave good reviews - on the whole. Look up reviews for any high street retailer - most of them are crap - at least 50% and if those figures were really a fair indication of what to expect - they'd all be bust.
We ordered 6 appliances of Trade Kitchens - paid online - no problems. Got an email asking for a utility bill for our name and address - not a problem - we were expecting it as their website says to if like us, you want delivery to an address different to your billing address.
We paid on a Sunday - after 9 working days had elsapsed we got a phone call asking if they could deliver all appliances two...
dislexick
11.05.2007 ·
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Cooker. Do not buy anything form Boots Kitchen Appliances
Advantages: None
Disadvantages: A joke
...Under no circumstances buy anything from Boots Kitchen Appliances. I bought a cooker online and was to have it delivered on a Saturday. They informed me of a 4 hour delivery slot on the previous day. It was to be delivered between 7am and 11am. I was called on 7am to inform me they were on their way. They arrived at 8am and got me out of bed. Then informed me they had a dishwasher instead of a cooker. I ask you!!! We arranged another Saturday and was informed two days before that they could not deliver. Arranged another Saturday and they did not turn up. Was not called with any explanation. On each occasion I had to compensate an electrician who I had retained to install it. I am now six weeks without a cooker and it is still ongoing.
DO NOT BUY FROM BOOTS KITCHEN APPLIANCES....
Keerglen
15.03.2009 ·
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Don't buy domestic appliances from Boots
Advantages: Seemingly fair price
Disadvantages: Endless frustration and rotten customer service
...Never try to buy a domestic appliance from Boots on-line. They twice failed to provide the item ordered and offered compensation which never came. All told terrible service and hopeless customer relations. At the beginning of January I placed an order for a fridge freezer, A few days later I was phoned to say the item had been discontinued.
On further checking I was told that this was not the case, but that I would have to wait three weeks for delivery. I waited; the evening before delivery was scheduled I was left a message on my mobile (not even the courtesy of a phone call to my home phone) to say the product was discontinued. Eventually I agreed to a similar (more expensive) product and Boots said they would give me a discount to compensate me. Despite regular chasing and promises this has never arrived. Boots also failed to...
pr0se
09.02.2009 ·
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Awful Appliance Direct
Advantages: None. Worst retailer I have had misfortune to deal with!!!
Disadvantages: Dreadful customer service, no delivery, they take your cash and give you the runaround.
...Appliance Direct promise cheap prices and a great delivery team who deliver your item straight to your door within a four hour time window and then unpack it and place it in your home. Sounds great. Some chance!
My experience with them was pure hell. They promised to deliver my washing machine on a Friday between 10am and 2pm and connect it for an extra £19.99 and when by almost 3pm they hadn't delivered I contacted them only to be given the runaround. Numerous excuses were given and I was told they'd phone me back three times and each time I had to contact them. I was promised that it would be sorted on Monday, but again I had to do the chasing. Customer Service have a problem calling people back.
It turned out they had handed my washing machine (Cost £314) to one cowboy courier who had handed it on to another and it was...
jenthom72
12.09.2007 ·
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Very disappointing Experience
Advantages: Earn advantage card points, good range and prices
Disadvantages: they didn't deliver, bad communication
...After having a dodgy Indesit washer dryer for a few years that nobody liked (it was so noisy it sounded like a plane taking off and the clothes were never properly spun or dried). So, when it stopped working again, it was not a surprise. However, when the guy from Scottish gas was working on it, there was what sounded like an explosion. We were told that it had 'gone' and we would have to buy a new one. Oh joy.........
This is the story of my washing machine saga with Boots..............
Having done the very boring job of researching integrated washer dryers on the internet to find a machine of the right dimensions at the best price with a company that I'd actually heard of, I came across Boots kitchen appliances. Since I've been a loyal customer of Boots for a few years now, I thought this was a company I could trust...
justathought
02.07.2008 (10.07.2008) ·
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