Advantages: gas seems fine Disadvantages: telephone nightmare
...British Gas
I felt I had to write this review after having to deal with this company for the first time and being pretty disappointed. Having moved into a new flat and coming from a flat where all the bills were included in the rent meaning never having to deal with all these companies and now having to set up all the new accounts for things such as electricity, gas and water I found this company particularly tiresome to deal with.
We were meant to phone up on the day we moved in to the new flat and pass over all the readings on the meters and the correct information to set up new accounts and the such like. I had no problems at all when contacting the water supplier and the electricity supplier but when it came to the gas this was more of a problem that I could of dreamed.
After phoning up the main line for British...
newby2
26.05.2007 ·Read review
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Review of British Gas
Advantages: breach of contract Disadvantages: poor service
...ANVER JEEVANJEE
Email: anver.jeevanjee@virgin.net
24 January 2009
British Gas
Home Care Membership Office
Bothwell Road
Uddington
GLASSGOW
G71 7UD
BREACH OF CONTRACT
HOME CARE REF: 1907592 1878071- Ref: CHSR/M
I have tried desperately to contact you to complain about your appalling service but regret your call centre is unable give us access to your direct customer service email address or fax number. I found it impossible to access you on-line or through your website. Many in our age group would not even attempt to contact you via the website even if it was user friendly to senior citizens or anyone. All you website has is numerous negative feedback from your dissatisfied customers.
Your 0845 numbers are a pain - one has to hold on between 35 and 75 minutes to get a reply and even when one gets a reply it is...
adamjeebhai
11.02.2009 ·Read review
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Review of British Gas
Advantages: Large company, synergy, many products offered. Disadvantages: Price hikes, deparments don't talk to each other
...UPDATE 28.11.08
When I wrote the review below, prices had gone up by 50% since January 2008, with British Gas agents profusely blaming rise in oil prices for rises in both Gas and Electricity. Fair point? By July oil was at a record $147 a barrel at its peak. Since then oil has collapsed to a 2 year low of $52 a barrel and still falling, I spoke to British Gas about this -- they say that gas is already in the system paid for at the old prices! On Radio 4's Today program, they continued along this line when pressed about price rising the moment oil goes up, but stubbornly high when oil comes down.
Remember, not a penny has come off gas or electricity - yet when the first wave of oil price rises began in January 2008, gas prices went up by 15% and a further rise of 35% in August. It is now five months on, and British Gas...
makro74
31.07.2008 (28.11.2008) ·Read review
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Review of British Gas
Advantages: None that I can think of...oh..they have the word "British" in their name Disadvantages: Customer Service (lack of), Prices, Attitude...oh everything really
...The name "British Gas" always had that comfortable ,solid feel to it. To me it always invoked a sense of something reliable, but probably expensive. Quality service that wouldn't let you down. A company you could trust. Ok, probably a bit pricey, but you knew they'd come up trumps for you. In a way, something akin to the AA (the so called "4th Emergency Service). Best engineers, best service, best of British.. and all that.
Hey, I can already hear you sniggering ?.
Now I admit I wasn't a customer of BG, as an adult, so my impressions of them were not first hand. These were just memories of living with the parents and what I envisaged when I heard the name. It just had that good wholesome feel to it. When you needed an emergency Gas engineer, you looked in the phone book for British Gas - not some local 'cowboy' Oh how...
eldergill
18.11.2005 ·Read review
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Review of British Gas
Advantages: NOTHING AT ALL Disadvantages: everything!
...When I moved into my flat there were two reasons I decided to choose British Gas as my Gas supplier. Firstly there was already a British Gas Pre Payment meter installed, and secondly I chose them because they were a well known name. Well, if only I?d done some research first I could have saved myself a whole lot of bother.
My first problem was actually finding a number to ring to get the supply connected. I tried the Yellow Pages and the Thompson local, but although they had a full page add on the back of the Yellow Pages it was for buying a fireplace, not connecting the gas supply. Never mind I thought, I?ll give it a ring anyway, and maybe they?ll be able to give me the number I need. Anyway, they put me on hold for about 10 minutes and then the woman (sounding very huffy) gave me the number I needed.
So I rang the number...
pink_champagne
06.10.2003 ·Read review
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Review of British Gas
Advantages: A very good cooker. Disadvantages: Not a lot.
...This model, of gas cooker, the 600 SIDODLa is a free standing, stove, with a double oven plus a grill, and also has an automatic programmer. This model is made to suit natural gas, and can also be converted to take LPG, simply by using different jets. You also get an LED for the programmer, which displays the current time as a bonus.
I managed to "Scrounge" this cooker from the "Outlaws" second hand, and it has proved to be a little Beaut.
It came with a small, but adequate instruction manual. This is just an ordinary cooker, but of course there are two ovens, the upper one is also the grill, and the lower one is the main oven. You can of course use them both together if you require. The ovens have two lights in each of them, and the doors are glass. The main oven is fitted with a fan.
The width is 600 mm, average in other words...
Advantages: nationally known company Disadvantages: no sense of cutomer service or reward for loyal customers
...well british gas what can i say!
i have been a british gas customer for 8 years now. i have a 2 bedroomed house and 2 children. i have a gas combi boiler but no gas fire and no gas hob ( so the only time i use gas is for hot water and heating) my payments for gas and electricity have been roughly the same for years now. i paid approx 25 for gas and 36 for electric ( a month by direct debit) i always get a rebate in the summer on both ( roughly £30) so i was more than happy with this account, i never missed a payment and never had any trouble.
well recently i was alarmed to receive a letter telling me that my gas was going up to £49 and my electric £64 a MONTH! i phoned them and asked why and was told that it was a 'restructuring' and could not be changed.
i obviously was not happy and immediately cancelled my direct debits i...
MrsTabs
28.05.2007 ·Read review
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Review of British Gas
Advantages: None at all Disadvantages: Expensive, appalling customer service, inaccurate billing
...I bought my first house in May 2007. I had heard lots of nightmare stories from friends about incorrect bills due to companies using the wrong meter readings, and I knew that the house I was buying had been unoccupied for some time so I wanted to get it right. So on the day I got the keys, I went out of my way to discover the gas and electric supplier. When I realised it was British Gas I contacted them immediately. I gave them all my details and the opening meter readings, along with bank details to set up a direct debit.
Two weeks later I got a letter addressed to the occupier stating if I did not contact them and provide my details they would cut off the power. Feeling slightly annoyed, I did this.
A week later a representative from Npower knocked on the door and offered me a much better deal. I snapped his hand off and he began...
lisa_mol
11.07.2008 ·Read review
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Review of British Gas
Advantages: None Disadvantages: Poor Customer Service
...(I have added an update to the bottom of this review as of 09/06/2007)
It was a normal Tuesday morning and I was just preparing my breakfast when slam, The post drops to the floor through my letter box. I dash out to see what the postie has brought me, Just a few pieces of junk mail, Which I quickly bin and then return to my single remaining letter. It was a letter from British Gas..........
Here the nightmare begins........
-----------------
My Situation
-----------------
I have been with British Gas for just over a year now and I pay my bill monthly by direct debit, I pay £34 a month as that is what they estimated my electricity would cost me.
So back to the letter, It was a letter stating I am £534 in debit and I need to pay this amount immediately.
Now I have never missed a payment and I use about 10 Units...
Foxy1982
16.05.2007 (09.06.2007) ·Read review
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Review of British Gas
Advantages: None that I can think of!!! Disadvantages: Bad customer service agents, rude, ignorant, arrogant, bad prices! The list is endless!
...Where do I start? With their poor customer services? Their chasing that borders on harrassment when you have already agreed to make a payment plan with them? Or the prices that they charge that cost you twice what they would everywhere else!!!
I never had problems with British Gas before the last week. Being on a bill system, we received a bill for £140 for the quarter, which I found quite acceptable. I rang and made a plan to pay it weekly on a card system via a paypoint. It was agreed £8 on a weekly basis starting from April 2nd. Thats fine, until less than one week later we get a red reminder! Please bear in mind it is not yet April so how on earth can I pay the payment due on 2nd April?
So I rang them back and they apologised and said wouldnt receive anymore letters! I got another 2 days ago informing me I was being charged £14...
sjc1985
27.03.2008 ·Read review
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Review of British Gas
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